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12-25-2020, 02:52 AM | #1 |
Member
Join Date: Jun 2020
Location: CA & MN
Posts: 51
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Ordered in April
I got an email overnight from Ecklers (macs) that a part had shipped. It freaked me out some because I hadn’t ordered anything from them in months. After some research I found an order I placed in April but the part was not in stock. I figured out of stock meant my order was dead so ordered the part elsewhere. Well.... now I have that part I ordered from ecklers that was out of stock in April heading to my front door and a charge against my card. Seems a bit odd and wonder if others have experienced it. I must have missed a box to check or something for them to keep an order open 8 months. It’s a part I don’t mind having as a spare but an email from them asking if I was still interested would have been nice. I’ll be more careful in the future.
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12-25-2020, 06:44 AM | #2 |
Senior Member
Join Date: Sep 2019
Location: Fort Gratiot, Michigan
Posts: 2,296
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Re: Ordered in April
very good customer service on their part to keep track of and remember your needs! Congratulations Ecklers ( Macs ) !
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12-25-2020, 08:22 AM | #3 |
Senior Member
Join Date: May 2017
Posts: 566
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Re: Ordered in April
What did you order and how much did you pay for it, maybe someone else will want it. Or just send it back.
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12-25-2020, 08:37 AM | #4 |
Senior Member
Join Date: Sep 2013
Location: Dighton, Mass
Posts: 1,230
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Re: Ordered in April
6 yrs ago I figure adjustable lifters for a 1923 of course back order. I have to get this
job done so I put back non adj lifters. Job done 10 months later UPS 'they were pre paid' so in stock they went ther ya go......from Macs |
12-25-2020, 01:15 PM | #5 |
Member
Join Date: Jun 2020
Location: CA & MN
Posts: 51
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Re: Ordered in April
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12-25-2020, 01:20 PM | #6 |
Member
Join Date: Jun 2020
Location: CA & MN
Posts: 51
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Re: Ordered in April
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12-25-2020, 02:24 PM | #7 |
Senior Member
Join Date: May 2010
Location: East Shore of LAKE HOUSTON
Posts: 11,113
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Re: Ordered in April
It's the "hereafter", I'm tellin' you! It's laughable that anyone would use the terms "good customer service" and "your needs" in reference to this outfit. I spent my LAST dime with Ecklers (on Corvette parts) back in 1992 because of their ridiculous customer antics. Yup, the "hereafter"! It has nothing to do with your satisfaction....it's only YOUR MONEY that they're 'here after'! DD
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12-25-2020, 02:30 PM | #8 |
Senior Member
Join Date: Nov 2020
Location: SW WA
Posts: 639
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Re: Ordered in April
Ive had this happen with other part companies. Unless you cancel the order or ask them to call when the part is available, they will ship it and charge you at the time the part is available. It’s pretty standard practice from what I’ve experienced. I’ve actually been pretty darn pleased with Ecklers (Macs). I set up a wholesale account with them for my business and they’ve treated me pretty well and haven’t overcharged me on shipping like some other companies have.
Last edited by OldGold360; 12-25-2020 at 03:12 PM. |
12-25-2020, 02:43 PM | #9 |
Senior Member
Join Date: Feb 2019
Location: Atlanta, GA
Posts: 303
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Re: Ordered in April
Had the same thing happen with a set of ‘40 rear brake shoes. Ended up just keeping them. I’ll need another set at some point anyway.
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12-25-2020, 06:48 PM | #10 |
Senior Member
Join Date: Mar 2011
Location: South of the Mason Dixon line
Posts: 296
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Re: Ordered in April
Yes they will do that , placed a large order afew things on back order,so I canceled what was not in stock ,about 6 mouths later the back order showed up @ my door
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12-25-2020, 07:20 PM | #11 | |
Senior Member
Join Date: Sep 2019
Location: Fort Gratiot, Michigan
Posts: 2,296
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Re: Ordered in April
Quote:
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