The Ford Barn

chap52 · 04-20-2017, 07:05 PM

Let ye without shipping problem cast the first stone.
I never messed up an order, they just didn't understand what I was thinking...

Nabco · 04-20-2017, 07:08 PM

Quote:

Originally Posted by brent in 10-uh-c

Geez this rant is extremely hard to read! Punctuation & proper spelling would go a long way, ...however i must be frank with you and tell you that it is going to be highly unlikely that you will find very many people to side with you being frustrated at snyders! They just do not have that many issues to begin with considering the volume they do.

My suggestion is wait until in the morning, --call tom jordan and calmly explain your situation and see if he can help you solve your issues. If not, politely & respectfully call don snyder himself and explain what your issue is. Most people do not realize just how big the snyders organization is ...yet how personal they can be when it comes to providing one-on-one customer service. I promise you that if snyders even remotely did something wrong, they will make it right for you. In this day & time, this is very rare. You really need to think long and hard about burning a bridge with such a quality supplier!

.

👍👍👍

BILL WILLIAMSON · 04-20-2017, 07:39 PM

FEW people are PERFECT, My Daughter "thinks" she is!---Poor INSECURE Kid!
Kid's Dad

Mike Peters · 04-20-2017, 08:08 PM

Been buying from Snyders since the 80's. Still happy. Tried Mac's once. Never again.

holdover · 04-20-2017, 08:19 PM

Snyders is one of the best, and I have never had a problem with them over the last few years and I place an order about every other week while doing a restoration, nor do I have problems with the other good vendors that you all know. Do not know what went wrong with his orders, but I do know they will make it right.

FRANK PKNY · 04-20-2017, 08:46 PM

Sponsored Links (Register now to hide all advertisements)

IMG_1209.jpgSnyder's has always treated me fine. Shipped promptly, Quality parts whenever available. They are very polite on the phone. I think you need to regroup and start over. Your barking up the wrong tree here.

Synchro909 · 04-20-2017, 08:55 PM

Seems most people are supportive of Snyders but one thing is for sure. They can't ring me to clear up a query or check the address etc. Their (not so) new website still asks for a phone number in a compulsory field but won't accept a number from outside the US. I'd have to put in some fake number just to keep their computer happy.
Other than that, I have no beef with them and until the new website, I was dealing with them for many years.

Ed · 04-20-2017, 09:09 PM

I have used Snyders in the distant past. I have experienced a problem with the wrong order being shipped to me, and my order going to someone else. Apparently the street addresses were very similar, but in different cities and states.

When I called to let them know about the mixup, they were very apogetic and helpful. They sent out my original order before they received the order I sent back to them. They offered to pay the freight for the retuned parts.(I declined their offer). When I received my order two days later, everything was included, just as I had originally ordered. They also included a discount coupon for a future purchase.

The reason I am explaining my experience in detail is to illustrate how well I was treated by Snyders. As was previously mentioned, you are not likely to find a lot of sympathy on this forum when it comes to dealings with Snyders. There past performance speaks volumes to most of us that have done business with them in the past.

I have a few other comments that I will make about your post.

First, I find it rather distasteful and spiteful on your part to use this forum to complain or "vent" about any vendor. If you have a problem with a vendor, it is best to deal with them rather that attempt to damage their reputation on this forum. Your entire post is more of a "rant" than anything else. It is one sided, and Snyders likely will not stoop to your level to attempt to defend themselves on this forum.

Secondly, by looking at the composition of your post, I would not be too quick to dismiss the possibility of an error on your part concerning the shipping address.

Last, but not least, remember when trying to resolve any issue with a vendor, your attitude will determine the response you will receive.

Larry Jenkins · 04-20-2017, 09:34 PM

Tom Jordan's name was mentioned above. Tom is a real asset to Snyders. He is very knowledgeable and always has a good answer or solution.

He is a part owner. Don is fortunate to have Tom as an associate. If you rank the top 3, Snyders is always Number one with ole Dad..

SeaSlugs · 04-20-2017, 09:47 PM

My only thing about snyders that was a disappointment was I placed a largeish order for AA parts using thier online system. Everything went smooth, box showed up in about 3-4 days and I got most of my parts but also had 2 pieces of paper in there saying they were out of 2 of my parts, that they didn't have any, they arent back-ordered, and they dont know when/if they would get anymore... SO my beef is why would it let me order them anyways and why not a simple email or phone call to let me know they were out? So I ordered the parts from another vendor - more shipping - another week gone to waiting...

So in the next few orders I've called and asked about stock on every single part so I dont get "burned" again. Kind of annoying on mine and thier part but if they cant notify online that they are out of stock of a part then I guess thats the way we play the game...Thier new website may have added stocking as a feature but I havent noticed...

denniskliesen · 04-20-2017, 09:51 PM

I have bought a lot of parts from Snyder's in the past 4 months, thousands of $$$$ in fact. They have always taken good care of my orders. I usually watch the tracking on my orders so I can manage my time while working on a project so I can work on another while I wait. I remember once FedEx stopped a delivery at a location 40 miles from me due to the package getting damaged and undeliverable. I called Snyder's and told the nice lady I noticed my order is undeliverable so while on the phone with me she looked on her end and said oh I see that and we will get a new order packed and on it's way. And a couple hours later I got an email from Fedex with tracking information. I have called in the past also asking for technical help, spoke to Tom, and was given answers that were very helpful. Even though they are better than half way across the USA from me, I'll continue to buy from them because I can count on them to have or will have everything in stock.

SeaSlugs · 04-20-2017, 09:58 PM

Quote:

Originally Posted by denniskliesen

I have bought a lot of parts from Snyder's in the past 4 months, thousands of $$$$ in fact. They have always taken good care of my orders. I usually watch the tracking on my orders so I can manage my time while working on a project so I can work on another while I wait. I remember once FedEx stopped a delivery at a location 40 miles from me due to the package getting damaged and undeliverable. I called Snyder's and told the nice lady I noticed my order is undeliverable so while on the phone with me she looked on her end and said oh I see that and we will get a new order packed and on it's way. And a couple hours later I got an email from Fedex with tracking information. I have called in the past also asking for technical help, spoke to Tom, and was given answers that were very helpful. Even though they are better than half way across the USA from me, I'll continue to buy from them because I can count on them to have or will have everything in stock.

What happen with the first box? Truck catch fire?

denniskliesen · 04-20-2017, 09:59 PM

Quote:

Originally Posted by SeaSlugs

My only thing about snyders that was a disappointment was I placed a largeish order for AA parts using thier online system. Everything went smooth, box showed up in about 3-4 days and I got most of my parts but also had 2 pieces of paper in there saying they were out of 2 of my parts, that they didn't have any, they arent back-ordered, and they dont know when/if they would get anymore... SO my beef is why would it let me order them anyways and why not a simple email or phone call to let me know they were out? So I ordered the parts from another vendor - more shipping - another week gone to waiting...

So in the next few orders I've called and asked about stock on every single part so I dont get "burned" again. Kind of annoying on mine and thier part but if they cant notify online that they are out of stock of a part then I guess thats the way we play the game...Thier new website may have added stocking as a feature but I havent noticed...

Not to get off the Snyder's performance, but this is where they differ from Bratton's. Twice I was called from Bratton's on an order, they were small parts, that were out of stock. They asked if I wanted to cancel the order or do I want to order the substitute part. I think it was for bolts and nuts holding the engine splash shields nonauthentic were out of stock. So they were small items but still they called. Snyder's, so far has always had the parts I ordered in stock.

denniskliesen · 04-20-2017, 10:01 PM

Quote:

Originally Posted by SeaSlugs

What happen with the first box? Truck catch fire?

I was never told what happened, but suspect it might have been the 2 bottles of 600w oil.

Now that I think about it, had an order from Bratton's, was a distributor body and cap ( cosmetically damaged) with some heavy parts. I had a tuneup job for somebody that had a rotor in his distributor was hitting one of the contacts inside the body. When I opened the box I immediately took pictures and called and told them what happened. Emailed the pictures and they sent replacements right away. Snyder's and Bratton's have always taken good care of me.

We are extremely fortunate in the Model A world to have the vendors that we have for parts and service. Don't believe me? Try any other brand name vintage auto for price and availability.

1929 · 04-20-2017, 10:07 PM

Never had a problem with Snyders.

SeaSlugs · 04-20-2017, 10:08 PM

Quote:

Originally Posted by denniskliesen

I was never told what happened, but suspect it might have been the 2 bottles of 600w oil.

rofl so the 600W decided to leech out like a sticky amoeba and infect everything in the truck huh?

SeaSlugs · 04-20-2017, 10:09 PM

Quote:

Originally Posted by denniskliesen

I was never told what happened, but suspect it might have been the 2 bottles of 600w oil.

Now that I think about it, had an order from Bratton's, was a distributor body and cap with some heavy parts. I had a tuneup job for somebody that had a rotor in his distributor was hitting one of the contacts inside the body. When I opened the box I immediately took pictures and called and told them what happened. Emailed the pictures and they sent replacements right away. Snyder's and Bratton's have always taken good care of me.

We are extremely fortunate in the Model A world to have the vendors that we have for parts and service. Don't believe me? Try any other brand name vintage auto for price and availability.

yea one of the parts was the center tie bolts for the rear AA springs - kind of step #1 after blast grind and paint...rest was all the bushings and pins and everything else to mount the springs so kind of frustrating...

denniskliesen · 04-20-2017, 10:11 PM

Quote:

Originally Posted by SeaSlugs

yea one of the parts was the center tie bolts for the rear AA springs - kind of step #1 after blast grind and paint...rest was all the bushings and pins and everything else to mount the springs so kind of frustrating...

Be thankful it wasn't for a Dodge!

Mr T Body · 04-20-2017, 10:21 PM

Quote:

Originally Posted by Mitch//pa

Try Macs

Right, so the ONE THING you really need backorders 'til hell freezes over........

DougVieyra · 04-20-2017, 10:32 PM

Physcologists and smart wives have long known that VENTING is good for both the soul and the emotional stability of the human psyche . So go ahead . . . let it all out !

Just remember three things -
1. Perfection is an affront to God.
2. Beauty is in the eye of the beholder
3. Abraham Lincoln's famous saying: "You can please ALL of the people some
of the time. You can please some of the people ALL of the time. BUT . . .
You cannot please ALL the people ALL of the time ! "

04-20-2017, 07:05 PM	#21
chap52 Senior Member Join Date: Jun 2013 Location: Marana Arizona Posts: 1,776	Re: Fustrated at Snyders (Vent session) Let ye without shipping problem cast the first stone. I never messed up an order, they just didn't understand what I was thinking...

04-20-2017, 07:39 PM	#23
BILL WILLIAMSON Senior Member Join Date: Dec 2010 Location: FRESNO, CA Posts: 12,560	Re: Fustrated at Snyders (Vent session) FEW people are PERFECT, My Daughter "thinks" she is!---Poor INSECURE Kid! Kid's Dad __________________ "THE ASSISTANT GURU OF STUFF"

04-20-2017, 08:08 PM	#24
Mike Peters Senior Member Join Date: Aug 2012 Location: South East Wisconsin Posts: 1,279	Re: Fustrated at Snyders (Vent session) Been buying from Snyders since the 80's. Still happy. Tried Mac's once. Never again.

04-20-2017, 08:19 PM	#25
holdover Senior Member Join Date: May 2011 Location: SW Virginia near the Blue ridge Parkway Posts: 674	Re: Fustrated at Snyders (Vent session) Snyders is one of the best, and I have never had a problem with them over the last few years and I place an order about every other week while doing a restoration, nor do I have problems with the other good vendors that you all know. Do not know what went wrong with his orders, but I do know they will make it right.

04-20-2017, 08:46 PM	#26
FRANK PKNY Senior Member Join Date: May 2010 Location: POUGHKEEPSIE NY 12601 Posts: 1,016	Re: Fustrated at Snyders (Vent session) Sponsored Links (Register now to hide all advertisements) IMG_1209.jpgSnyder's has always treated me fine. Shipped promptly, Quality parts whenever available. They are very polite on the phone. I think you need to regroup and start over. Your barking up the wrong tree here. __________________ [email protected]

04-20-2017, 08:55 PM	#27
Synchro909 Senior Member Join Date: Jun 2014 Location: Melbourne, Australia Posts: 7,497	Re: Fustrated at Snyders (Vent session) Seems most people are supportive of Snyders but one thing is for sure. They can't ring me to clear up a query or check the address etc. Their (not so) new website still asks for a phone number in a compulsory field but won't accept a number from outside the US. I'd have to put in some fake number just to keep their computer happy. Other than that, I have no beef with them and until the new website, I was dealing with them for many years. __________________ I'm part of the only ever generation with an analogue childhood and a digital adulthood.

04-20-2017, 09:09 PM	#28
Ed Member Join Date: May 2010 Posts: 88	Re: Fustrated at Snyders (Vent session) I have used Snyders in the distant past. I have experienced a problem with the wrong order being shipped to me, and my order going to someone else. Apparently the street addresses were very similar, but in different cities and states. When I called to let them know about the mixup, they were very apogetic and helpful. They sent out my original order before they received the order I sent back to them. They offered to pay the freight for the retuned parts.(I declined their offer). When I received my order two days later, everything was included, just as I had originally ordered. They also included a discount coupon for a future purchase. The reason I am explaining my experience in detail is to illustrate how well I was treated by Snyders. As was previously mentioned, you are not likely to find a lot of sympathy on this forum when it comes to dealings with Snyders. There past performance speaks volumes to most of us that have done business with them in the past. I have a few other comments that I will make about your post. First, I find it rather distasteful and spiteful on your part to use this forum to complain or "vent" about any vendor. If you have a problem with a vendor, it is best to deal with them rather that attempt to damage their reputation on this forum. Your entire post is more of a "rant" than anything else. It is one sided, and Snyders likely will not stoop to your level to attempt to defend themselves on this forum. Secondly, by looking at the composition of your post, I would not be too quick to dismiss the possibility of an error on your part concerning the shipping address. Last, but not least, remember when trying to resolve any issue with a vendor, your attitude will determine the response you will receive.

04-20-2017, 09:34 PM	#29
Larry Jenkins BANNED Join Date: Feb 2015 Location: East Central Iowa Posts: 1,275	Re: Fustrated at Snyders (Vent session) Tom Jordan's name was mentioned above. Tom is a real asset to Snyders. He is very knowledgeable and always has a good answer or solution. He is a part owner. Don is fortunate to have Tom as an associate. If you rank the top 3, Snyders is always Number one with ole Dad.. __________________ Good enough.. Isn't.

04-20-2017, 09:47 PM	#30
SeaSlugs Senior Member Join Date: May 2010 Location: Central, IL Posts: 3,968	Re: Fustrated at Snyders (Vent session) My only thing about snyders that was a disappointment was I placed a largeish order for AA parts using thier online system. Everything went smooth, box showed up in about 3-4 days and I got most of my parts but also had 2 pieces of paper in there saying they were out of 2 of my parts, that they didn't have any, they arent back-ordered, and they dont know when/if they would get anymore... SO my beef is why would it let me order them anyways and why not a simple email or phone call to let me know they were out? So I ordered the parts from another vendor - more shipping - another week gone to waiting... So in the next few orders I've called and asked about stock on every single part so I dont get "burned" again. Kind of annoying on mine and thier part but if they cant notify online that they are out of stock of a part then I guess thats the way we play the game...Thier new website may have added stocking as a feature but I havent noticed... __________________ 1929 Model AA - Need long splash aprons!

04-20-2017, 09:51 PM	#31
denniskliesen Senior Member Join Date: Nov 2016 Location: SoCal Posts: 877	Re: Fustrated at Snyders (Vent session) I have bought a lot of parts from Snyder's in the past 4 months, thousands of $$$$ in fact. They have always taken good care of my orders. I usually watch the tracking on my orders so I can manage my time while working on a project so I can work on another while I wait. I remember once FedEx stopped a delivery at a location 40 miles from me due to the package getting damaged and undeliverable. I called Snyder's and told the nice lady I noticed my order is undeliverable so while on the phone with me she looked on her end and said oh I see that and we will get a new order packed and on it's way. And a couple hours later I got an email from Fedex with tracking information. I have called in the past also asking for technical help, spoke to Tom, and was given answers that were very helpful. Even though they are better than half way across the USA from me, I'll continue to buy from them because I can count on them to have or will have everything in stock.

04-20-2017, 10:07 PM	#35
1929 Senior Member Join Date: Jan 2015 Location: New York Posts: 943	Re: Fustrated at Snyders (Vent session) Never had a problem with Snyders.

04-20-2017, 10:32 PM	#40
DougVieyra Senior Member Join Date: Sep 2012 Location: Eureka, California Posts: 1,716	Re: Fustrated at Snyders (Vent session) Physcologists and smart wives have long known that VENTING is good for both the soul and the emotional stability of the human psyche . So go ahead . . . let it all out ! Just remember three things - 1. Perfection is an affront to God. 2. Beauty is in the eye of the beholder 3. Abraham Lincoln's famous saying: "You can please ALL of the people some of the time. You can please some of the people ALL of the time. BUT . . . You cannot please ALL the people ALL of the time ! "