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04-20-2017, 03:45 PM | #1 |
Senior Member
Join Date: May 2010
Location: Billerica, Ma
Posts: 461
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Fustrated at Snyders (Vent session)
So I've been getting parts from Snyders for years with no problems, when there was they fixed them right. My model a has been in hibernation for a few years and thus no need to order parts. So now I order parts from Snyders, my first order its front axel parts and all my break parts for the front. Well when it shows up there's no break wedges in there. Ok no big deal I call them say there's no break wedges and I say I need them by the upcoming saterday. They say no prob they'll send them right out. I think great no problems. So saterday comes and goes and there's no package . So I call back and they never sent them clerical mistake. Ok they finally send them out I still haven't gotten them that was a few days ago today I get invoice finally shipped today? So that means I won't see them till Monday at the soonest and all I want to do is assemble my breaks. Then in the mean time thinking they had corrected the problem I placed another order for transmission and bell housing parts. They get shipped to wrong address they say I must have put the wrong address in on the web order (I know I didn't was extra carfull about everything after some hoopla they decide there going to send the parts out but I still need to pay shipping because it was (my falt) I still don't beleive it was and when I try to bring up the fact even if it was my fault they should still eat it for messing up on the first two orders and the parts I still haven't seen..... yep. Nop pretended I didn't speak so yea I eating an addition $10 it's not much. And they made sure to tell me that even though they tracked the order and see that it's being returned to sender. (If it gets lost in the mail they will bill my card agin to make up the cost. It's really not the money that's the problem (sure every bit helps) but it's the principle. There's a lot of money going to be spent on my A (starting total nuts
To bolts restoration and I guess they won't be seeing any of it. I guess this is just a vent session i don't know if any one else has had simulator problems but it's frustrating! |
04-20-2017, 04:04 PM | #2 |
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Join Date: May 2010
Location: Illinois
Posts: 2,185
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Re: Fustrated at Snyders (Vent session)
I have never had a problem with snyders in 10 years. Must have been a big miscommunication somewhere.
John |
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04-20-2017, 04:16 PM | #3 |
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Join Date: Oct 2010
Location: Cumberland, ON
Posts: 252
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Re: Fustrated at Snyders (Vent session)
This is the very first time in over eight years I've heard of someone having order problems with Snyders. I have never had one single problem in all these years and I also would have to say it must have been a communication problem. Snyders are one of the best to deal with
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04-21-2017, 03:29 PM | #4 | |
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Join Date: May 2010
Location: South California
Posts: 6,188
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Re: Fustrated at Snyders (Vent session)
Quote:
And, Snyders has taken time to discuss wants/needs and made recommendations for replacement parts. They have also accepted suggestions and ideas for improvements ! Spelling and sentence formation be damned, all I want is good service and parts |
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04-20-2017, 04:10 PM | #5 |
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Join Date: May 2010
Location: Bucks County, PA
Posts: 11,454
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Re: Fustrated at Snyders (Vent session)
Try Macs
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04-20-2017, 04:16 PM | #6 |
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Location: Eastern Tennessee
Posts: 11,520
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Re: Fustrated at Snyders (Vent session)
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04-20-2017, 05:15 PM | #7 |
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Join Date: Oct 2011
Location: Raleigh, NC
Posts: 549
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Re: Fustrated at Snyders (Vent session)
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04-20-2017, 05:20 PM | #8 |
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Join Date: Nov 2014
Location: Here I am in front of Todd's Grocery in 1931 selling Grit newspapers
Posts: 2,548
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Re: Fustrated at Snyders (Vent session)
The ladies at Snyders are so friendly, I call just to have a chat!!!!
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"Bullshit and Brilliance Comes with Age and Experience" "Hey Lady, ya wanna buy a Grit?" "If you don't learn to laugh at trouble, you won't have anything to laugh at when you're old" Will Rogers |
04-20-2017, 05:30 PM | #9 |
Senior Member
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Re: Fustrated at Snyders (Vent session)
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04-20-2017, 06:19 PM | #10 |
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Location: Here I am in front of Todd's Grocery in 1931 selling Grit newspapers
Posts: 2,548
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Re: Fustrated at Snyders (Vent session)
I was going to suggest that but I didn't want everyone to think I am vain!!!!!!
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"Bullshit and Brilliance Comes with Age and Experience" "Hey Lady, ya wanna buy a Grit?" "If you don't learn to laugh at trouble, you won't have anything to laugh at when you're old" Will Rogers |
04-20-2017, 10:21 PM | #11 |
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Join Date: Jul 2012
Posts: 38
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Re: Fustrated at Snyders (Vent session)
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04-20-2017, 04:14 PM | #12 | |
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Join Date: May 2010
Location: Eastern Tennessee
Posts: 11,520
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Re: Fustrated at Snyders (Vent session)
Quote:
Geez this rant is EXTREMELY hard to read! Punctuation & proper spelling would go a long way, ...however I must be frank with you and tell you that it is going to be HIGHLY unlikely that you will find very many people to side with you being frustrated at Snyders! They just do not have that many issues to begin with considering the volume they do. My suggestion is wait until in the morning, --call Tom Jordan and CALMLY explain your situation and see if he can help you solve your issues. If not, politely & respectfully call Don Snyder himself and explain what your issue is. Most people do not realize just how big the Snyders organization is ...yet how personal they can be when it comes to providing one-on-one customer service. I promise you that if Snyders even remotely did something wrong, they WILL make it right for you. In this day & time, this is very rare. You really need to think long and hard about burning a bridge with such a quality supplier! . |
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04-20-2017, 07:08 PM | #13 | |
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Join Date: Jul 2014
Location: Dublin, OH & Clyde, NC
Posts: 494
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Re: Fustrated at Snyders (Vent session)
Quote:
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1930 Deluxe Coupe "Sister" |
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04-20-2017, 04:17 PM | #14 |
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Join Date: Feb 2011
Location: NNNNNNNNJJJJJJJJJJ
Posts: 6,794
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Re: Fustrated at Snyders (Vent session)
It is America, try other vendors-bet in the end, there will be problems with other vendors as well.
Honestly have found Snyders to be the very best from those Ive used. |
04-20-2017, 04:23 PM | #15 |
Senior Member
Join Date: Nov 2016
Location: VA
Posts: 569
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Re: Fustrated at Snyders (Vent session)
Snyders. Brattons or Berts
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04-20-2017, 04:38 PM | #16 |
Member
Join Date: Aug 2014
Location: Gonzales, Louisiana
Posts: 44
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Re: Fustrated at Snyders (Vent session)
Your problem is ordering break parts, what do you expect. Try ordering brake parts next time
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04-20-2017, 05:55 PM | #17 |
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Location: Mpls, MN
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Re: Fustrated at Snyders (Vent session)
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04-20-2017, 04:49 PM | #18 |
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Join Date: May 2010
Location: Georgetown Divide Kelsey ca
Posts: 868
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Re: Fustrated at Snyders (Vent session)
I'm glad I have spell check this a tough crowd .
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Dennis in Kelsey ca |
04-20-2017, 06:22 PM | #19 |
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Re: Fustrated at Snyders (Vent session)
Haha, I don't think spell check would help, break is spelled correctly, as in Give me a break!!!
I just ordered some brake parts on line from Snyder's and they emailed me the next morning and told me those parts were back ordered and asked if I wanted them to send the remainder of the order or did I want to cancel to whole order so I could try another vendor. Seems every vendor was back ordered on this part. Snyder's followed thru with a second email a couple of days later stating those parts were now in stock. I couldn't be happier with Snyder's. Last edited by Y-Blockhead; 04-20-2017 at 06:30 PM. |
04-20-2017, 10:41 PM | #20 |
Senior Member
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Re: Fustrated at Snyders (Vent session)
Dennis,
I hate spell check. It's always replacing what I type with something else. I always have to go back and proof read what I wrote. He may very well have typed "Brake" and spell check replaced it with "Break". David Serrano |
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