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Old 01-20-2021, 08:47 AM   #1
Frank Miller
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Default SMS Upholstery order

I ordered December 11th and it arrived January 18th. It took a little while but with the holidays I understand. I'm just happy to be able to find what I did because Kanter no longer carries it.
I recently saw some negative comments and was beginning to worry. In the scheme of things I do not think the wait was excessive.


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Old 01-20-2021, 10:00 AM   #2
KenBolton
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Default Re: SMS Upholstery order

I canceled my order with Cartouch’ after four months with no end in sight. The prediction from Classtique was 5-7 weeks with the qualifier that it will likely be earlier. So far it’s too early go tell.
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Old 01-22-2021, 10:04 PM   #3
v8fordman
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Default Re: SMS Upholstery order

Frank, you are very lucky. After over one year of having my upholstery paid for, numerous calls and lots of worrying, SMS finally returned my money. I wouldn't recommend them to anyone. Very poor business practices and I would rate them at negative one in customer service. I am glad to hear you were pleased with them though.
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Old 01-22-2021, 10:16 PM   #4
McMimmcs
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Default Re: SMS Upholstery order

Quote:
Originally Posted by v8fordman View Post
Frank, you are very lucky. After over one year of having my upholstery paid for, numerous calls and lots of worrying, SMS finally returned my money. I wouldn't recommend them to anyone. Very poor business practices and I would rate them at negative one in customer service. I am glad to hear you were pleased with them though.
Did they ultimately give you an explanation. You’ve scared hell out of me. Next weeks order is now on hold !
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Old 01-23-2021, 08:42 AM   #5
rotorwrench
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Default Re: SMS Upholstery order

If it's for materials just make sure they have them in stock. If they don't then reconsider about whether to order or not. Materials are getting more difficult to source due to multiple problems in the world. Almost no textiles come from the US anymore. They mostly all come from somewhere else now days. With a world pandemic and problems with world trade, things are up in the air right now.
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Old 01-23-2021, 11:50 AM   #6
Krylon32
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We still have lots of cows. Leather has not been a problem to date. I realize it's not authentic but it's nice. Just did my 40 standard coupe seat, panels and pkg tray in leather, I like it.
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Old 01-31-2021, 07:58 PM   #7
v8fordman
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Default Re: SMS Upholstery order

They told me the material was in stock when I ordered. They never gave me an explanation why they couldn't deliver. BEWARE
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Old 02-01-2021, 01:50 AM   #8
Savvy
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Default Re: SMS Upholstery order

I ordered '34 Fordor Deluxe Kit from Cartouch first week of December and it arrived in 4weeks.
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