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02-09-2017, 08:14 PM | #21 |
Senior Member
Join Date: May 2012
Location: Ontario, Canada
Posts: 123
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Re: I need a contact for help at Bob Drake
Good luck. I have never gotten any satisfaction by talking to Bob Drake personally about any problem with his products or business practices. He seems to have a certain way of doing business and makes few if any exceptions.
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02-10-2017, 12:41 PM | #22 |
Senior Member
Join Date: Jul 2011
Location: Omak, Washington
Posts: 207
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Re: I need a contact for help at Bob Drake
Chris, good luck on swapping out the parts! My experience with Bob Drake went well, I bought a set of front bumper brackets from Bob direct, set them aside for over two years, only to find two right side combined brackets when I finally opened them. Called Bob and they said send them back and we will replace them with the right brackets, which they did.
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02-10-2017, 01:43 PM | #23 |
Senior Member
Join Date: May 2010
Posts: 2,789
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Re: I need a contact for help at Bob Drake
Somebody else out there has two right side pcs. and no left
I can see BD's point, the parts came from a swap meet vendor they can't control what happens in that situation. Sounds like another guy swapped out what he needed and left you with this. He had the same problem only other side. It would behoove us all to open a box there in front of the vendor to ensure just what you have, or the quality of the part at least before you buy. If you had done this you wouldn't have had this problem. Good luck. |
02-10-2017, 05:14 PM | #24 |
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Join Date: May 2010
Location: Spokane, WA
Posts: 2,976
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Re: I need a contact for help at Bob Drake
OK, so here is the update: A gentleman on the Jalopy Journal saw my post and knew the dealer at the Albany swap meet where I bought these grill pieces. It is a guy named Johnny B, and is also in Grants Pass, OR. I called him and he said no problem, send the duplicated piece back and he will get me the correct piece. He said he remembered me and selling me the 46 trim pieces, and said he has guys confuse him with Drake because he carries a lot of their parts and is also from the same town.
So, thank you everyone for the help and advise, and like some have mentioned above, always inspect what you are purchasing at a swap meet whether new or not.
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02-10-2017, 05:31 PM | #25 |
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Join Date: May 2010
Location: East Shore of LAKE HOUSTON
Posts: 11,115
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Re: I need a contact for help at Bob Drake
Chris......I think I'd run down to the corner store and get ya a Lotto ticket! DD
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02-10-2017, 06:54 PM | #26 | |
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Join Date: May 2010
Location: pittsfield, MA
Posts: 2,086
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Re: I need a contact for help at Bob Drake
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Quote:
Glad it turned out good for you |
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02-10-2017, 07:38 PM | #27 |
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Join Date: May 2010
Location: Spokane, WA
Posts: 2,976
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Re: I need a contact for help at Bob Drake
OldFord2, it probably would have cost roughly the same to rechrome mine as new ones, only problem with mine is the center piece has two big cracks in it where the hood closes down on it. They are pot metal and so not easily repairable and can get costly. Plus mine had pitting in the pot metal. I saw them at the swap and it was an "impulse buy" haha
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Thee Inland Emperors Last edited by Chris; 02-10-2017 at 07:51 PM. |
02-10-2017, 07:47 PM | #28 |
Member Emeritus
Join Date: Nov 2012
Location: Wichita KS
Posts: 16,132
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Re: I need a contact for help at Bob Drake
Sounds like a good outcome!
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02-10-2017, 08:36 PM | #29 |
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Join Date: May 2010
Location: (Not far enough...) Outside of DC
Posts: 3,387
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Re: I need a contact for help at Bob Drake
Hi Everyone. One of my take-away's is that Chris was nice about his issue to everyone, and it looks like that method is going to work. Hurray!
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02-11-2017, 12:43 PM | #30 |
Senior Member
Join Date: Feb 2013
Posts: 511
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Re: I need a contact for help at Bob Drake
I suppose you could order a new set from Bob Drake and send it back with two of the same side saying it was not acceptable and getting a refund. Only as a last resort. Why should BD pay for a vendors screwup? I was at his facility and had a great tour, was given two r three tshirts and left with a good impression.
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02-24-2017, 12:49 PM | #31 |
Senior Member
Join Date: May 2010
Location: Spokane, WA
Posts: 2,976
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Re: I need a contact for help at Bob Drake
Just to end this thread, Johnny exchanged the correct piece for me with zero problems, great guy to work with, and I received a call back from a gentleman at Bob Drake to be sure I was satisfied.
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02-24-2017, 03:41 PM | #32 |
Junior Member
Join Date: Jul 2016
Location: BC
Posts: 18
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Re: I need a contact for help at Bob Drake
Good things do happen to good people
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02-24-2017, 05:28 PM | #33 |
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Join Date: May 2010
Location: Star, MS
Posts: 4,024
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Re: I need a contact for help at Bob Drake
I'm glad for the good outcome, and thanks for following up with the results.
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