01-22-2013, 03:11 PM | #61 |
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Re: Mac's survey
Buster T, (Dog) here,
Matt, Darlene, whoever, DON'T FIRE THE DOG!!!!!! By the way, what "MAKE" is the Dog?? Buster T.
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01-22-2013, 03:23 PM | #62 |
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Re: Mac's survey
Do you mean Cam? Cam is a mongrel of many owners and many adventures, just like old classic cars.
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01-22-2013, 03:40 PM | #63 |
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Re: Mac's survey
My Father told me that "A measure of a company is not what they do when things go well, but how they handle things when they go bad".
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01-22-2013, 03:49 PM | #64 |
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Re: Mac's survey
I am new to the site but not the hobby. I basically told them that shipping was excessively high and slow and the telephone staff are arrogant. I will only use as an absolute last resort !
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01-22-2013, 05:29 PM | #65 | |
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Re: Mac's survey
Quote:
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01-22-2013, 05:42 PM | #66 |
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Re: Mac's survey
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01-22-2013, 06:20 PM | #67 |
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Join Date: Jan 2013
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Re: Mac's survey
...Darlene, and we just love all Cam tolerates with Mac in the promotional ads and mini-catalogues! An amazing team they are!
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01-22-2013, 07:11 PM | #68 |
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Re: Mac's survey
Darlene
Let me know when all the problems are fixed incld my discount. Mitch |
01-22-2013, 09:34 PM | #69 |
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Re: Mac's survey
I am in Melbourne Australia and have dealt with several stores in the U.S. similar to Macs, and i have found Macs to be the most helpful and the friendliest to deal with, After experiencing issues with other stores, i will now only deal with Macs, Whenever i contact them i seem to deal with Ms Sam C, She is always extremely friendly and helpful and i have never had one bad dealing, I hope my service stays as good as it is now !!!
Regards, larry |
01-23-2013, 01:36 AM | #70 |
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Re: Mac's survey
Once I ordered 62 separate items from Mac's & NONE of it was back ordered. That was AMAZING!!!!! Bill W.
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01-23-2013, 04:58 AM | #71 | |
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Re: Mac's survey
Quote:
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Ms. Sam |
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01-23-2013, 05:54 AM | #72 |
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Location: Baton Rouge LA
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Re: Mac's survey
Really glad to read about some positive experiences. It is so often the case in life that we only hear about the bad in something and not the good. I'm sure ( or at least hope) that for every unsatisfied customer that Macs has, they have two or more happy ones. And judging from the comments from Ekler's CEO Mr Jordan and the helpful Ms Sam, they intend to create more happy experiences.
"Personally I wish there were more businesses like Macs and all the other venders who sell Model A parts in every Continent, County, State, City, Town and Niehgborhood. Let them sell coffee and donuts too and the world would be a better place." |
01-23-2013, 07:50 AM | #73 |
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Re: Mac's survey
I wish there was a Mac's here in Holland
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01-23-2013, 08:24 AM | #74 |
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Location: Eastern Tennessee
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Re: Mac's survey
Start one if you think that is the way to go, ... http://specializedwholesale.com/specialized-wholesale-dealer-info/a/164/ . |
01-23-2013, 09:37 AM | #75 |
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Location: Kansas City
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Re: Mac's survey
Glad to see the reply back from Ecklers. Mac's used to be fine, it was the past year or so that something changed and the shipping went up but got slower. Hopefully they can right the ship.
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01-23-2013, 10:08 AM | #76 |
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Location: Putten, The Netherlands
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Re: Mac's survey
In the Netherlands you can buy Model A parts through Adams Classic Cars (www.Adamscc.nl). We are a dealer for Macs (as well as Snyders, Vintique and others).
As for the service of Mac's, we have no complaints. As stated before in this thread, things can go wrong, but it's usually about how issues are resolved. I sure have had issues with Mac's in the past but Mac's have always come through solving the problems. Of course this may be the wholesale side of Macs, but that's the only side I know. |
01-23-2013, 01:32 PM | #77 |
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Re: Mac's survey
I just ordered a head gasket from Mac's and expected a week and a half delivery as usual. To my surprise it came in two days. The shipping was $10s, but I don't think you can ship for less these days. JB
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01-23-2013, 04:31 PM | #78 |
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Re: Mac's survey
Their shipping prices and policy are ridiculous in this day and age.
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01-23-2013, 04:51 PM | #79 | |
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Re: Mac's survey
Quote:
Barney I'm sorry you have dropped through a worm hole and are now in a parallel universe ! Friendly , Fast and Macs in the same sentence makes my head spin -Karl |
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01-23-2013, 07:10 PM | #80 | |
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Re: Mac's survey
Quote:
I source VW parts from the UK and Europe for this reason.
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