New title: Lesson learned- Buy local! No more mail order (except for Bratton's).

[Model A Man]

Originally Posted by Mikeinnj

In reply to Model A Man's comment : It really is YOUR fault for not bringing the wrong shipping charge to their attention. How can they be faulted if they were unaware of the mistake.? ......i.e...If someone is standing on your foot and they are unaware of it, it's up to you to let them know, so you can gain relief. So too in this case. Communication skills are everything in doing business.

I did bring it to their attention, but got no where.

[Mitch]

Sometimes the world does not rotate about one's part.

[Russ/40]

I imagine the holiday rush may have been involved, or as one suggested, a number of people on hold. Whatever the reason, I'm sure it felt personal, as it would for most. After all we all want to feel special. I'm sorry for your experience, but I will testify like the others, Bratton's is a first class operation. I have always ordered on line from them, and they have almost always had what I wanted. If they didn't, they always phoned me and asked if they could ship what they had, and asked if I wanted to backorder or cancel the out of stock item. They have always been courteous and prompt. My experience has been that, even ordering from San Diego, Bratton's shipping has been more reasonable than Sacrament Vintage. Hope you give Brattons another chance.

[Jazzjr]

Originally Posted by Model A Man

I did bring it to their attention, but got no where.

I would have called them back a second time to obtain the shipping credit. If no credit refund after a week or so, you used a Credit Card, call them, They will get you a refund, its a rude way to get your money back but, if you owed it the merchant they wouldn't hesitate to re-bill You!!

[V4F]

i live close to vintage ford . great people but their back order system leaves alot to be desired . if you ordered food you would die before it got here .
but i do buy as much as i can from them if it is in stock . never bought from brattons , but only heard good . must be a snafuu ................

[lance leblanc]

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Ordered a water pump and hose kit from Vintage Ford once.
Needing it quickly I paid for two day delivery. (an extra $30).
I recieved the pump on time but the hose kit was back ordered. Not a problem, my hoses were fine, they were just ugly.
Six weeks later, S.V.F. was kind enough to call and ask if I still wanted the hose kit.
To which I responded, "Sure, Thanks for the call"

Two days later, I recieved my back-ordered hose kit with a $50 Invoice for rush shipping. (since the original order was ordered RUSH)

My phone call to S.V.F. was given the standard... We will credit you your shipping cost on your next order.

As if I will give them the chance.

[Chris in WNC]

Repro gas cap? bad idea.
radiator caps rust, so good originals are hard to find & pricey.
gas caps not so much- I got an EXCELLENT original at Oshkosh for $40.

FWIW.

also: Walt Bratton is MY first choice for over 20 years now.

[Terry, NJ]

I'm new to Mod. A s. I dealt with a few vendors. Brattons is about 2 1/2 hrs from me so I went down there to take a ride. They were as nice to me in person as they have always been on the phone. Another excellent dealer is Steve Becker at Bert's in Denver. Bert's even had a junk yard with only mod A s and many used parts and you get the privilidge of being able to explore a little. There's nothing I like better than exploring in a junkyard. If I were you, I'd reconsider.
Terry

[Mike V. Florida]

Botton line is that that no one or company is perfect, I'm sure if we wait long enough we will hear "horror" stories about every vendor that has A parts and a couple that don't.

[CarlG]

Originally Posted by lance leblanc

... We will credit you your shipping cost on your next order...

I've heard that from more than one vendor, never had it happen though!

[tbirdtbird]

I can't say enough about the quality of the parts, the customer service, etc etc from Brattons over a 20 yr period with many many orders and untold hundreds of dollars spent on A parts for myself and my customers' As. Have talked to Walt many times since he is a wealth of info. He is one of the last good guys left. He would want to know about your incident.

We are all still curious about which part and even more curious why you wouldn't have mentioned it in the first place!

[BashawT]

Snyder's is great. Exchange parts that I've got have always been good. Great service too. Never had a bad experience with Snyder's so I've never tried anyone else.

[1936ford64]

I can relate to the comment about the electric chair. I to bought an electric chair. I bought the one made in China, to save money. The American model was much more money. When I recieved the electric chair I couldn't read the instructions, I never did get it to work. My friends said they would pay the extra money for the American one. In the end I am happy because I saved money.

[zzlegend]

???????????:confused :

[lookin-backtexas]

I have been buying from Bratton's for as long as they have been in business; I still own the first Model A I bought 40 years ago and Bratton's has always been my "go to vendor".

I've met Walt in person at Hershey several times, at the MAFCA/MARC International Convention in Toronto and at his home and place of business in Maryland (even though I live in Texas, I made a special effort when visiting my kids in Washington, D.C. to drive up to Bratton's to see their operation in person).

Walt is one of the finest people I know and I have always considered him a true gentleman. I would suggest that if you EVER have a problem of any kind, ask for Walt personally and he'd treat you right! As a small business owner, I am sure he would like to know if any of his employees didn't make you feel welcome or if you received less than the best customer service whether on the phone or through a mail order transaction.

You never know when someone had his toast burned that morning or his pet dog got run over before he got to work that day. Don't condemn a long-established business over a single phone call - call Walt and tell him what happened and he'll do his best to make you happy.

[spdway1]

Jan 8th? Is it circling the world a few times?

[BILL WILLIAMSON]

Originally Posted by spdway1

Jan 8th? Is it circling the world a few times?

But don't sweat it, Gregg & Buster T. said it is 444.77 MILLION miles from us, give or take a few blocks.
Was this event on the Mayan Calendar or on the Oreo??? (The Chocolate filled one.) Bill W.

[glenn in camino]

Brattons is my favorite vendor for repo parts. I've never been disapointed.

[tbirdtbird]

Well for a 4-page thread we sure want to know what the part was. We know it was the gruffness on the phone that upset you, that was made very very clear. But for all this, the part itself is double-top-CIA-secret? What gives with that, are you a mystery writer by your regular job?

[1st_model_a]

Wow - enough flames going back & forth singed my eyebrows reading this thread