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02-14-2021, 09:35 AM | #1 |
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USPS damage in shipping
Shipped an EV8 part via USPS "retail ground", and when it got to it's destination it was broken even thought it was packed and protected carefully. It was not shipped "priority", so it was not insured. Has anyone filed a claim for damage with the post office in a similar situation, and what was the process & outcome. Thank you.
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02-14-2021, 09:41 AM | #2 |
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Location: Shippensburg, pa.
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Re: USPS damage in shipping
If the part had value, why didn't you insure it ?
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02-14-2021, 09:50 AM | #3 |
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Re: USPS damage in shipping
I shipped a set of water pumps USPS medium flat rate box and the box was pierced by something during shipping. One of the pulleys was bent. I filed a claim and had to submit proof of the value of the pumps along with photos of the damage. A bit hard to do but I found a listing on the net for a pair and submitted a copy of the listing. Took a while. Flat rate boxes come with $50.00 insurance included which is the amount I received for my claim. That said, without you opting for insurance when you mailed the package my guess is that you are screwed. JMO.
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02-14-2021, 09:58 AM | #4 |
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Location: Coral Springs FL
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Re: USPS damage in shipping
It happened to me also. You must insure anything of value. Take photos of the part before shipping and when you put it in the shipping box with cushioning, after you seal the box and a close up shot of the mailing sticker. Also document part replacement cost. Then follow the exact directions when filing a claim. It's a pain to do all this but, necessary.
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02-17-2021, 09:43 AM | #5 |
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Join Date: Oct 2014
Location: Charlotte, NC
Posts: 310
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Re: USPS damage in shipping
I had shocks shipped to me from CA and there was a hole in the box when the Post man delivered it. I ran back out and showed it to him and he said what do you want me to do? I told him take it back, realized later that there were 3 shocks missing he had shipped 5 shocks. I just received some KRW tools and the box was open on two sides and the PO had re-boxed it, fortunately all the tools were there. Boy was I glad, they just throw these boxes around and the one yesterday had extremely heavy parts and should have been taped with nylon tape around the entire box. I still am amazed that they didn't all fall out.
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02-14-2021, 10:19 AM | #6 |
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Location: newark, delaware
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Re: USPS damage in shipping
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I sent a 2 day Priority small flatrate box about 45 miles. TOOK 17 DAYS and i delivered it to the post office and it didnt upload and start moving in the system for 12 days. And the dumb look i was given for asking.......great service. Any claims in the past with UPS and fedex have gone smooth. But if you have a large amount of claims or really high values they will scrutinize it. |
02-14-2021, 10:49 AM | #7 |
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Location: Huntsville Al
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Re: USPS damage in shipping
As a retired postal worker all I can say is good luck. The Post Office is notorious about putting you off forever hoping you will give up. The resolution should start with the sender at the sending location. But with no insurance ? Like I say, good luck.
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02-14-2021, 11:11 AM | #8 |
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Location: Fort dodge, Iowa
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Re: USPS damage in shipping
When I received an electric motor with a 6 groove pulley that was damaged in shipment I was surprised to learn that it was my responsibility to file the claim. The seller was free from all the hassles. The USPS ended up paying me for the price I paid but not for the shipping cost. If the loss is less than $50.00 it is not worth the effort. I also bought a column drop from a member out east that he packaged in an envelope. All I ever received was an empty envelope with a hole in the end. I feel that I am responsible to package securely when I sell something and to purchase enough insurance to cover loss or damage. With the millions of packages shipped daily and traffic accidents, "ship" happens!
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02-14-2021, 12:12 PM | #9 | |
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Location: Huntsville Al
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Re: USPS damage in shipping
Quote:
I once sold a 427 intake to a guy, sent via UPS. They broke it in half and the receiver of the damaged package initiated a claim (insured) and got paid for it.
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02-14-2021, 08:20 PM | #10 | |
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Location: Detroit suburb, MI
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Re: USPS damage in shipping
Quote:
Sal |
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02-14-2021, 10:18 PM | #11 |
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Join Date: Dec 2017
Posts: 21
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Re: USPS damage in shipping
I'll never ship by USPS again. I shipped a perfect 32 3w dash and all
the garnish moulding back east by UPS to be wood grained in December 2019 It was woodgrained and sent back to me via USPS. I have still not received it. The postal service has no idea where it went or where it is. It was insured and sent priority express. When I finally found a replacement I drove the 600 miles twice to the woodgrainer's. I find it hard to believe you could lose a wooden crate so big. |
02-14-2021, 12:07 PM | #12 |
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Join Date: Aug 2010
Location: newark, delaware
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Re: USPS damage in shipping
Wonder were all the packages ended up in that nasty ice storm accident in Texas last week. Looked like a FedEx truck on top of the pile. Does the cargo get impounded?
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02-14-2021, 01:54 PM | #13 |
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Re: USPS damage in shipping
Several years ago at the LARS a at the swap meet I bought several sets of 37-40 spindles which I brought home, cleaned and re bushed and sold on the HAMB. I successfully shipped several pairs USPS Priority. 4 sets went right thru but when the 5th set arrived at their destination in Florida all my customer received was an empty box. Can you say refund. No response from USPS when I filed a claim.
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02-14-2021, 03:23 PM | #14 |
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Join Date: May 2010
Location: Shenandoah Valley Virginia
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Re: USPS damage in shipping
I would not ship anything with USPS....not even dog doo-doo. I got zero mail delivered for a month.......took 40 days for a letter that was sent 150 miles away.....the local postmaster just shrugged.....couldn't care less. That out fit needs to be totally disbanded.....let a completely private outfit run it.
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02-14-2021, 04:09 PM | #15 |
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Join Date: Mar 2011
Location: faucett, mo
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Re: USPS damage in shipping
That's why I don't use postal money orders, they don't have any money until the end of the day to get paid and that's if it isn't too much money.
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02-15-2021, 12:25 PM | #16 |
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Re: USPS damage in shipping
I always get USPS MO’s cashed at my bank and have yet to have an issue of any kind. Easy to do and I can get cash instantly or have the funds deposited into my checking account.
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02-15-2021, 03:16 PM | #17 | |
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Re: USPS damage in shipping
Quote:
As far as the original post, without insurance, sadly I think you'll find you are out of luck. |
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02-14-2021, 04:12 PM | #18 |
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Location: Shippensburg, pa.
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Re: USPS damage in shipping
I usually ship by USPS priority mail. I have had many customers thank me for my good packing, of which i am proud. When ever I ship something, I want my customer to be happy with the product, as well as my effort to protect the product while in transit.
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02-14-2021, 07:51 PM | #19 |
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Location: Midland Park, NJ
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Re: USPS damage in shipping
I don't sell that much parts, but have always used USPS / Usually ask for USPS money orders. Haven't had any problems, no purchasers have ever complained about missing or broken parts. Last item I sold was some parts on 1/29, USPS. Arrived at buyer two days later (NJ to Michigan). Never had the local post office give me a problem with the money orders
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02-14-2021, 10:26 PM | #20 | |
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Re: USPS damage in shipping
Quote:
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