The Ford Barn

Bob T · 02-09-2017, 08:14 PM

Good luck. I have never gotten any satisfaction by talking to Bob Drake personally about any problem with his products or business practices. He seems to have a certain way of doing business and makes few if any exceptions.

37 truck · 02-10-2017, 12:41 PM

Chris, good luck on swapping out the parts! My experience with Bob Drake went well, I bought a set of front bumper brackets from Bob direct, set them aside for over two years, only to find two right side combined brackets when I finally opened them. Called Bob and they said send them back and we will replace them with the right brackets, which they did.

Jeff/Illinois · 02-10-2017, 01:43 PM

Somebody else out there has two right side pcs. and no left

I can see BD's point, the parts came from a swap meet vendor they can't control what happens in that situation. Sounds like another guy swapped out what he needed and left you with this. He had the same problem only other side.

It would behoove us all to open a box there in front of the vendor to ensure just what you have, or the quality of the part at least before you buy. If you had done this you wouldn't have had this problem.

Good luck.

Chris · 02-10-2017, 05:14 PM

OK, so here is the update: A gentleman on the Jalopy Journal saw my post and knew the dealer at the Albany swap meet where I bought these grill pieces. It is a guy named Johnny B, and is also in Grants Pass, OR. I called him and he said no problem, send the duplicated piece back and he will get me the correct piece. He said he remembered me and selling me the 46 trim pieces, and said he has guys confuse him with Drake because he carries a lot of their parts and is also from the same town.

So, thank you everyone for the help and advise, and like some have mentioned above, always inspect what you are purchasing at a swap meet whether new or not.

V8COOPMAN · 02-10-2017, 05:31 PM

Chris......I think I'd run down to the corner store and get ya a Lotto ticket! DD

oldford2 · 02-10-2017, 06:54 PM

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Quote:

Originally Posted by Chris

Well, I know getting mad, or arguing never gets you anywhere. He said basically I bought them from another party. The boxes the trim come in do not seal, they have a folded flap that closes them, so his point was anything could have happened at any time. He did not say it was not their fault, just said it may not be their fault, either. I agree with you COOP that here is a great time to step up and show some customer service. What would they be out? But, it is neither my or your call to do so. I would gladly send this spare piece back in exchange for the right piece.

I told him I was not looking to get "something for free" or anything like that, and that the trim pieces ($350.00) were basically useless missing 1/3 of them. He said he understood, and would try his best to get me squared away.

If worse comes to worse, I can have my original right side rechromed, but that would probably cost me at least 100.00.

Glad it turned out good for you

Chris · 02-10-2017, 07:38 PM

OldFord2, it probably would have cost roughly the same to rechrome mine as new ones, only problem with mine is the center piece has two big cracks in it where the hood closes down on it. They are pot metal and so not easily repairable and can get costly. Plus mine had pitting in the pot metal. I saw them at the swap and it was an "impulse buy" haha

JSeery · 02-10-2017, 07:47 PM

Sounds like a good outcome!

VeryTangled · 02-10-2017, 08:36 PM

Hi Everyone. One of my take-away's is that Chris was nice about his issue to everyone, and it looks like that method is going to work. Hurray!

Fortunateson · 02-11-2017, 12:43 PM

I suppose you could order a new set from Bob Drake and send it back with two of the same side saying it was not acceptable and getting a refund. Only as a last resort. Why should BD pay for a vendors screwup? I was at his facility and had a great tour, was given two r three tshirts and left with a good impression.

Chris · 02-24-2017, 12:49 PM

Just to end this thread, Johnny exchanged the correct piece for me with zero problems, great guy to work with, and I received a call back from a gentleman at Bob Drake to be sure I was satisfied.

allout · 02-24-2017, 03:41 PM

Good things do happen to good people

40cpe · 02-24-2017, 05:28 PM

I'm glad for the good outcome, and thanks for following up with the results.

02-09-2017, 08:14 PM	#21
Bob T Senior Member Join Date: May 2012 Location: Ontario, Canada Posts: 123	Re: I need a contact for help at Bob Drake Good luck. I have never gotten any satisfaction by talking to Bob Drake personally about any problem with his products or business practices. He seems to have a certain way of doing business and makes few if any exceptions.

02-10-2017, 12:41 PM	#22
37 truck Senior Member Join Date: Jul 2011 Location: Omak, Washington Posts: 207	Re: I need a contact for help at Bob Drake Chris, good luck on swapping out the parts! My experience with Bob Drake went well, I bought a set of front bumper brackets from Bob direct, set them aside for over two years, only to find two right side combined brackets when I finally opened them. Called Bob and they said send them back and we will replace them with the right brackets, which they did.

02-10-2017, 01:43 PM	#23
Jeff/Illinois Senior Member Join Date: May 2010 Posts: 2,789	Re: I need a contact for help at Bob Drake Somebody else out there has two right side pcs. and no left I can see BD's point, the parts came from a swap meet vendor they can't control what happens in that situation. Sounds like another guy swapped out what he needed and left you with this. He had the same problem only other side. It would behoove us all to open a box there in front of the vendor to ensure just what you have, or the quality of the part at least before you buy. If you had done this you wouldn't have had this problem. Good luck.

02-10-2017, 05:14 PM	#24
Chris Senior Member Join Date: May 2010 Location: Spokane, WA Posts: 2,976	Re: I need a contact for help at Bob Drake OK, so here is the update: A gentleman on the Jalopy Journal saw my post and knew the dealer at the Albany swap meet where I bought these grill pieces. It is a guy named Johnny B, and is also in Grants Pass, OR. I called him and he said no problem, send the duplicated piece back and he will get me the correct piece. He said he remembered me and selling me the 46 trim pieces, and said he has guys confuse him with Drake because he carries a lot of their parts and is also from the same town. So, thank you everyone for the help and advise, and like some have mentioned above, always inspect what you are purchasing at a swap meet whether new or not. __________________ Thee Inland Emperors

02-10-2017, 05:31 PM	#25
V8COOPMAN Senior Member Join Date: May 2010 Location: East Shore of LAKE HOUSTON Posts: 11,111	Re: I need a contact for help at Bob Drake Chris......I think I'd run down to the corner store and get ya a Lotto ticket! DD __________________ *Click Links Below* __ ▼ *'35-'36 W/8BA & MECHANICAL FAN* *T5 W/TORQUE TUBE*

02-10-2017, 07:38 PM	#27
Chris Senior Member Join Date: May 2010 Location: Spokane, WA Posts: 2,976	Re: I need a contact for help at Bob Drake OldFord2, it probably would have cost roughly the same to rechrome mine as new ones, only problem with mine is the center piece has two big cracks in it where the hood closes down on it. They are pot metal and so not easily repairable and can get costly. Plus mine had pitting in the pot metal. I saw them at the swap and it was an "impulse buy" haha __________________ Thee Inland Emperors Last edited by Chris; 02-10-2017 at 07:51 PM.

02-10-2017, 07:47 PM	#28
JSeery Member Emeritus Join Date: Nov 2012 Location: Wichita KS Posts: 16,132	Re: I need a contact for help at Bob Drake Sounds like a good outcome!

02-10-2017, 08:36 PM	#29
VeryTangled Senior Member Join Date: May 2010 Location: (Not far enough...) Outside of DC Posts: 3,387	Re: I need a contact for help at Bob Drake Hi Everyone. One of my take-away's is that Chris was nice about his issue to everyone, and it looks like that method is going to work. Hurray! __________________ -Jeff H Have you thought about supporting the Early Ford V-8 Foundation Museum?

02-11-2017, 12:43 PM	#30
Fortunateson Senior Member Join Date: Feb 2013 Posts: 511	Re: I need a contact for help at Bob Drake I suppose you could order a new set from Bob Drake and send it back with two of the same side saying it was not acceptable and getting a refund. Only as a last resort. Why should BD pay for a vendors screwup? I was at his facility and had a great tour, was given two r three tshirts and left with a good impression.

02-24-2017, 12:49 PM	#31
Chris Senior Member Join Date: May 2010 Location: Spokane, WA Posts: 2,976	Re: I need a contact for help at Bob Drake Just to end this thread, Johnny exchanged the correct piece for me with zero problems, great guy to work with, and I received a call back from a gentleman at Bob Drake to be sure I was satisfied. __________________ Thee Inland Emperors

02-24-2017, 03:41 PM	#32
allout Junior Member Join Date: Jul 2016 Location: BC Posts: 18	Re: I need a contact for help at Bob Drake Good things do happen to good people

02-24-2017, 05:28 PM	#33
40cpe Senior Member Join Date: May 2010 Location: Star, MS Posts: 4,024	Re: I need a contact for help at Bob Drake I'm glad for the good outcome, and thanks for following up with the results.