The Ford Barn

Willit Stop · 03-05-2014, 05:36 PM

My 2 cents:I don't have a cell and I don't have unlimited calling.If I was ordering a part and had a choice between two or more businesses that sold the same part for the same price (or close) and only one had an 800 number,I would choose the business with the toll free number.By the way,my phone still has a crank on it.

funrunr · 03-05-2014, 05:42 PM

Hello Dick, If I was ordering out of country I would use the 800 number. If it's within the states I don't get charged. People calling you from Australia, New Zeeland or wherever, I think would be the ones to benefit from your 800 number. It would probably be best to look at how much business you get from out of country customers. Thanks for your service over the years. Mark

34billct · 03-05-2014, 05:44 PM

I vote for eliminate the 800 #

ford38v8 · 03-05-2014, 06:28 PM

Dick, I don't have a landline at all, and I have always felt I recieved better service from a regular line than an 800 number anyway. As for choosing between two vendors based on who has an 800 number, that would count zero on my checklist.

Fordors · 03-05-2014, 06:30 PM

I vote for canceling the service. Not having an 800 number would never affect my decision to call a business, and on the other hand when a parts supplier (as some I've seen advertised) has only an 800 number and no address listed I would never order from them. I prefer to know who I am dealing with.

Brian · 03-05-2014, 06:54 PM

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Hello Dick, If I was ordering out of country I would use the 800 number. If it's within the states I don't get charged. People calling you from Australia, New Zeeland or wherever, I think would be the ones to benefit from your 800 number.

I am in New Zealand...I don't think that 0800 deal works when ringing from overseas. Irrespective...I'll always order on line. I don't think you guys could understand our accent, even if I did ring!!!

ct1932ford · 03-05-2014, 06:57 PM

I have an unlimited plan so I do not use the 800 #'s

billwill · 03-05-2014, 07:08 PM

If I need anything an 800 number would not stop me calling

34pickup · 03-05-2014, 07:17 PM

It is definitely important to me. I do not have long distance phone service or use a cell phone so I order mostly everything over the internet and also communicate with the companies that way if they do not have a toll free number. There are more of us old fogies out here than you may realize that do not use a cell phone.
There have been several occasions in the past whereby I tried to get information from a company concerning parts but they would not respond to the email and they had no 800 number so I bought it elsewhere.

Marv · 03-05-2014, 07:33 PM

If you have a phone, a number, and answer it. That's close enough.

FHFD · 03-05-2014, 07:40 PM

Whenever a business can save on operating costs, and passes it on to the consumer, I will always vote yes.
Cell phones, and the unlimited minute programs, tend to negate the need for 800 numbers.

BUBBAS IGNITION · 03-05-2014, 07:42 PM

Dick,

Good question , our 800 number doesnt work out of country and every one seems to have unlimited cell etc. My vote would be to get rid of the 800-809 numbers especially based on what they cost....

GaryTx · 03-05-2014, 07:59 PM

I try to avoid 800 #s. I have unlimited calls on my cell phone. It is not fair for the vendors to pay for my calls.

bbrust · 03-05-2014, 08:04 PM

I also have unlimited long distance on my land line and seldom use my cell phone. I'd vote to dump the 800 number.

dwick01 · 03-05-2014, 08:05 PM

No land-line here. No need for 800# in my case. If I had my druthers, I would rather order online.

RKS.PA · 03-05-2014, 08:09 PM

So, Dick, looks to me like you should bag the 800 # and reduce the expense because nobody really values it as relates to doing business with you. I value your advice and service as do many others here to the extent the "free" call doesn't matter.

Dick.

Steves46 · 03-05-2014, 08:11 PM

I think the 800 number has outlived itself; generally, I order everything on-line. Steve

Ken Arms · 03-05-2014, 08:13 PM

More important is a warm body that answers, one that is friendly, always tries to help. Thats the number I call! Ken

BL in NH · 03-05-2014, 08:18 PM

Times change. The day of the 800 number is fast disappearing!

paul2748 · 03-05-2014, 08:19 PM

For me, an 800 number or not would not make any difference. Lots of time I use the regular number because I have unlimited long distance.

However, there are people that don't have unlimited long distance. A toll free number could mean a sale or a no sale. Depends on how many customers you would lose if you didn't have it. How many customers are you willing to lose because you don't have it?

03-05-2014, 05:36 PM	#21
Willit Stop Senior Member Join Date: Feb 2013 Location: Eureka Calif. Posts: 969	Re: Does lack of an 800 Telephone number deter ordering from parts houses? My 2 cents:I don't have a cell and I don't have unlimited calling.If I was ordering a part and had a choice between two or more businesses that sold the same part for the same price (or close) and only one had an 800 number,I would choose the business with the toll free number.By the way,my phone still has a crank on it.

03-05-2014, 05:42 PM	#22
funrunr Senior Member Join Date: May 2010 Location: Belleville,MI Posts: 1,427	Re: Does lack of an 800 Telephone number deter ordering from parts houses? Hello Dick, If I was ordering out of country I would use the 800 number. If it's within the states I don't get charged. People calling you from Australia, New Zeeland or wherever, I think would be the ones to benefit from your 800 number. It would probably be best to look at how much business you get from out of country customers. Thanks for your service over the years. Mark __________________ Thank God this is only a hobby!

03-05-2014, 05:44 PM	#23
34billct Senior Member Join Date: May 2010 Location: westport ct. Posts: 166	Re: Does lack of an 800 Telephone number deter ordering from parts houses? I vote for eliminate the 800 #

03-05-2014, 06:28 PM	#24
ford38v8 Senior Member Join Date: Jul 2011 Location: SF Bay Area Posts: 6,645	Re: Does lack of an 800 Telephone number deter ordering from parts houses? Dick, I don't have a landline at all, and I have always felt I recieved better service from a regular line than an 800 number anyway. As for choosing between two vendors based on who has an 800 number, that would count zero on my checklist. __________________ Alan

03-05-2014, 06:30 PM	#25
Fordors Senior Member Join Date: May 2010 Location: Orland Park,IL Posts: 1,402	Re: Does lack of an 800 Telephone number deter ordering from parts houses? I vote for canceling the service. Not having an 800 number would never affect my decision to call a business, and on the other hand when a parts supplier (as some I've seen advertised) has only an 800 number and no address listed I would never order from them. I prefer to know who I am dealing with.

03-05-2014, 06:54 PM	#26
Brian Senior Member Join Date: May 2010 Location: Masterton, New Zealand Posts: 3,834	Re: Does lack of an 800 Telephone number deter ordering from parts houses? Sponsored Links (Register now to hide all advertisements) Hello Dick, If I was ordering out of country I would use the 800 number. If it's within the states I don't get charged. People calling you from Australia, New Zeeland or wherever, I think would be the ones to benefit from your 800 number. I am in New Zealand...I don't think that 0800 deal works when ringing from overseas. Irrespective...I'll always order on line. I don't think you guys could understand our accent, even if I did ring!!!

03-05-2014, 06:57 PM	#27
ct1932ford Senior Member Join Date: Oct 2011 Location: CT. Posts: 596	Re: Does lack of an 800 Telephone number deter ordering from parts houses? I have an unlimited plan so I do not use the 800 #'s

03-05-2014, 07:08 PM	#28
billwill Senior Member Join Date: May 2010 Location: capemaynewjersey Posts: 653	Re: Does lack of an 800 Telephone number deter ordering from parts houses? If I need anything an 800 number would not stop me calling

03-05-2014, 07:17 PM	#29
34pickup Senior Member Join Date: May 2010 Location: Huntsville Al Posts: 1,526	Re: Does lack of an 800 Telephone number deter ordering from parts houses? It is definitely important to me. I do not have long distance phone service or use a cell phone so I order mostly everything over the internet and also communicate with the companies that way if they do not have a toll free number. There are more of us old fogies out here than you may realize that do not use a cell phone. There have been several occasions in the past whereby I tried to get information from a company concerning parts but they would not respond to the email and they had no 800 number so I bought it elsewhere. __________________ Matt 24:36-41

03-05-2014, 07:33 PM	#30
Marv Senior Member Join Date: May 2010 Posts: 875	Re: Does lack of an 800 Telephone number deter ordering from parts houses? If you have a phone, a number, and answer it. That's close enough.

03-05-2014, 07:40 PM	#31
FHFD Senior Member Join Date: Dec 2010 Location: Grays Harbor County, Wa Posts: 223	Re: Does lack of an 800 Telephone number deter ordering from parts houses? Whenever a business can save on operating costs, and passes it on to the consumer, I will always vote yes. Cell phones, and the unlimited minute programs, tend to negate the need for 800 numbers. __________________ "Get your facts first..then you can distort them as you please"

03-05-2014, 07:42 PM	#32
BUBBAS IGNITION Senior Member Join Date: May 2010 Location: SPEEDWAY INDIANA Posts: 4,148	Re: Does lack of an 800 Telephone number deter ordering from parts houses? Dick, Good question , our 800 number doesnt work out of country and every one seems to have unlimited cell etc. My vote would be to get rid of the 800-809 numbers especially based on what they cost.... __________________ If it Makes Spark, we do it !!!! www.bubbasignition.com [email protected]

03-05-2014, 07:59 PM	#33
GaryTx Senior Member Join Date: May 2010 Location: Fort Worth, Texas Posts: 350	Re: Does lack of an 800 Telephone number deter ordering from parts houses? I try to avoid 800 #s. I have unlimited calls on my cell phone. It is not fair for the vendors to pay for my calls.

03-05-2014, 08:04 PM	#34
bbrust Senior Member Join Date: Mar 2011 Location: Greencastle, PA Posts: 227	Re: Does lack of an 800 Telephone number deter ordering from parts houses? I also have unlimited long distance on my land line and seldom use my cell phone. I'd vote to dump the 800 number.

03-05-2014, 08:05 PM	#35
dwick01 Senior Member Join Date: May 2013 Location: Wellington, Kansas Posts: 444	Re: Does lack of an 800 Telephone number deter ordering from parts houses? No land-line here. No need for 800# in my case. If I had my druthers, I would rather order online.

03-05-2014, 08:09 PM	#36
RKS.PA Senior Member Join Date: Jun 2010 Location: Marana, AZ Posts: 1,194	Re: Does lack of an 800 Telephone number deter ordering from parts houses? So, Dick, looks to me like you should bag the 800 # and reduce the expense because nobody really values it as relates to doing business with you. I value your advice and service as do many others here to the extent the "free" call doesn't matter. Dick.

03-05-2014, 08:11 PM	#37
Steves46 Senior Member Join Date: May 2010 Location: Lithia, FL Posts: 1,050	Re: Does lack of an 800 Telephone number deter ordering from parts houses? I think the 800 number has outlived itself; generally, I order everything on-line. Steve __________________ If it aint broke, don't fix it!

03-05-2014, 08:13 PM	#38
Ken Arms Senior Member Join Date: May 2010 Location: Essex Vermont Posts: 599	Re: Does lack of an 800 Telephone number deter ordering from parts houses? More important is a warm body that answers, one that is friendly, always tries to help. Thats the number I call! Ken

03-05-2014, 08:18 PM	#39
BL in NH Member Join Date: Apr 2011 Posts: 38	Re: Does lack of an 800 Telephone number deter ordering from parts houses? Times change. The day of the 800 number is fast disappearing!

03-05-2014, 08:19 PM	#40
paul2748 Senior Member Join Date: May 2010 Location: Midland Park, NJ Posts: 3,982	Re: Does lack of an 800 Telephone number deter ordering from parts houses? For me, an 800 number or not would not make any difference. Lots of time I use the regular number because I have unlimited long distance. However, there are people that don't have unlimited long distance. A toll free number could mean a sale or a no sale. Depends on how many customers you would lose if you didn't have it. How many customers are you willing to lose because you don't have it?