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02-14-2021, 09:35 AM | #1 |
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USPS damage in shipping
Shipped an EV8 part via USPS "retail ground", and when it got to it's destination it was broken even thought it was packed and protected carefully. It was not shipped "priority", so it was not insured. Has anyone filed a claim for damage with the post office in a similar situation, and what was the process & outcome. Thank you.
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02-14-2021, 09:41 AM | #2 |
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Location: Shippensburg, pa.
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Re: USPS damage in shipping
If the part had value, why didn't you insure it ?
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02-14-2021, 09:50 AM | #3 |
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Location: SoCal-Redlands
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Re: USPS damage in shipping
I shipped a set of water pumps USPS medium flat rate box and the box was pierced by something during shipping. One of the pulleys was bent. I filed a claim and had to submit proof of the value of the pumps along with photos of the damage. A bit hard to do but I found a listing on the net for a pair and submitted a copy of the listing. Took a while. Flat rate boxes come with $50.00 insurance included which is the amount I received for my claim. That said, without you opting for insurance when you mailed the package my guess is that you are screwed. JMO.
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02-14-2021, 09:58 AM | #4 |
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Location: Coral Springs FL
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Re: USPS damage in shipping
It happened to me also. You must insure anything of value. Take photos of the part before shipping and when you put it in the shipping box with cushioning, after you seal the box and a close up shot of the mailing sticker. Also document part replacement cost. Then follow the exact directions when filing a claim. It's a pain to do all this but, necessary.
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02-14-2021, 10:19 AM | #5 |
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Join Date: Aug 2010
Location: newark, delaware
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Re: USPS damage in shipping
When In doubt......use ups. The flatrate boxs are convenient with no guessing on price but any issue that might arrive.....especially now with the post office....your out of luck.
I sent a 2 day Priority small flatrate box about 45 miles. TOOK 17 DAYS and i delivered it to the post office and it didnt upload and start moving in the system for 12 days. And the dumb look i was given for asking.......great service. Any claims in the past with UPS and fedex have gone smooth. But if you have a large amount of claims or really high values they will scrutinize it. |
02-14-2021, 10:49 AM | #6 |
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Re: USPS damage in shipping
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Matt 24:36-41 |
02-14-2021, 11:11 AM | #7 |
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Location: Fort dodge, Iowa
Posts: 825
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Re: USPS damage in shipping
When I received an electric motor with a 6 groove pulley that was damaged in shipment I was surprised to learn that it was my responsibility to file the claim. The seller was free from all the hassles. The USPS ended up paying me for the price I paid but not for the shipping cost. If the loss is less than $50.00 it is not worth the effort. I also bought a column drop from a member out east that he packaged in an envelope. All I ever received was an empty envelope with a hole in the end. I feel that I am responsible to package securely when I sell something and to purchase enough insurance to cover loss or damage. With the millions of packages shipped daily and traffic accidents, "ship" happens!
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02-14-2021, 12:07 PM | #8 |
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Join Date: Aug 2010
Location: newark, delaware
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Re: USPS damage in shipping
Wonder were all the packages ended up in that nasty ice storm accident in Texas last week. Looked like a FedEx truck on top of the pile. Does the cargo get impounded?
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02-14-2021, 12:12 PM | #9 | |
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Re: USPS damage in shipping
Quote:
I once sold a 427 intake to a guy, sent via UPS. They broke it in half and the receiver of the damaged package initiated a claim (insured) and got paid for it.
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02-14-2021, 01:54 PM | #10 |
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Re: USPS damage in shipping
Several years ago at the LARS a at the swap meet I bought several sets of 37-40 spindles which I brought home, cleaned and re bushed and sold on the HAMB. I successfully shipped several pairs USPS Priority. 4 sets went right thru but when the 5th set arrived at their destination in Florida all my customer received was an empty box. Can you say refund. No response from USPS when I filed a claim.
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02-14-2021, 03:23 PM | #11 |
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Join Date: May 2010
Location: Shenandoah Valley Virginia
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Re: USPS damage in shipping
I would not ship anything with USPS....not even dog doo-doo. I got zero mail delivered for a month.......took 40 days for a letter that was sent 150 miles away.....the local postmaster just shrugged.....couldn't care less. That out fit needs to be totally disbanded.....let a completely private outfit run it.
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02-14-2021, 04:09 PM | #12 |
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Join Date: Mar 2011
Location: faucett, mo
Posts: 419
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Re: USPS damage in shipping
That's why I don't use postal money orders, they don't have any money until the end of the day to get paid and that's if it isn't too much money.
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02-14-2021, 04:12 PM | #13 |
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Join Date: May 2010
Location: Shippensburg, pa.
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Re: USPS damage in shipping
I usually ship by USPS priority mail. I have had many customers thank me for my good packing, of which i am proud. When ever I ship something, I want my customer to be happy with the product, as well as my effort to protect the product while in transit.
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02-14-2021, 07:51 PM | #14 |
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Location: Midland Park, NJ
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Re: USPS damage in shipping
I don't sell that much parts, but have always used USPS / Usually ask for USPS money orders. Haven't had any problems, no purchasers have ever complained about missing or broken parts. Last item I sold was some parts on 1/29, USPS. Arrived at buyer two days later (NJ to Michigan). Never had the local post office give me a problem with the money orders
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02-14-2021, 08:20 PM | #15 | |
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Location: Detroit suburb, MI
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Re: USPS damage in shipping
Quote:
Sal |
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02-14-2021, 10:18 PM | #16 |
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Join Date: Dec 2017
Posts: 21
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Re: USPS damage in shipping
I'll never ship by USPS again. I shipped a perfect 32 3w dash and all
the garnish moulding back east by UPS to be wood grained in December 2019 It was woodgrained and sent back to me via USPS. I have still not received it. The postal service has no idea where it went or where it is. It was insured and sent priority express. When I finally found a replacement I drove the 600 miles twice to the woodgrainer's. I find it hard to believe you could lose a wooden crate so big. |
02-14-2021, 10:26 PM | #17 | |
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Re: USPS damage in shipping
Quote:
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02-15-2021, 06:20 AM | #18 |
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Join Date: May 2010
Location: Georgia
Posts: 611
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Re: USPS damage in shipping
UPS and Fedex leaves my package at my gate not on my porch.Had a LB complete interior shipped to me with the converible top also and they left it outside my gate.Lucky I was home $8000 worth of leather for the convertible outside the gate and if it rained it was my fault.It was in about 5-6 boxes.It was a few year ago but it still happen all the time
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02-15-2021, 06:32 AM | #19 |
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Join Date: Feb 2011
Location: SUNSHINE MD.
Posts: 318
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Re: USPS damage in shipping
As I posted before I worked for the PO. For 36 years been retired for 25 , what A mess it is now . I will not send anything thru the PO. They can’t even get Christmas cards delivered for 2 months . Most of the Postal workers hate their jobs , and it shows in the service we receive. And they cannot be fired for poor performance .
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02-15-2021, 10:30 AM | #20 |
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Location: Plano, Texas
Posts: 847
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Re: USPS damage in shipping
No more USPS for me. I started using UPS and it's faster, cheaper and no waiting in line.
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