The Ford Barn

FireEngineMike · 02-11-2016, 12:12 PM

I placed an order for walk-in pick up a few months ago. M'Lady and I were going to stop at Mac's and make it into a nice day trip. Something else came up and then I suspended work on my truck for the winter so there was no hurry. I called once to remove an item that I bought elsewhere. I called Feb 10 to remove one more item and have the order shipped. Mac's sent an email early Feb 11 with a FedEx tracking number. I clicked on the tracking number late morning and FedEx told me that the package had been delivered at 10:13 AM to Lockport, NY, not Webster, NY where I live. Lockport is where Mac's is located. Customer Service told me that the rep yesterday did not update the shipping address to mine, so Mac's sent the package to itself. They are supposed to ship it to me today. Shame on me for not taking time to drive to Lockport to pick up the order and do some sightseeing.

SofaKing · 02-11-2016, 12:32 PM

Wonder if someone printing shipping labels there is being ridden like a circus pony. Never live that down any place I worked.

FireEngineMike · 02-11-2016, 12:48 PM

The rep should have done her job and the person in shipping should have read the label. But I'm laughing at the whole thing, including my delay in dealing with the order.

BUBBAS IGNITION · 02-11-2016, 02:27 PM

Actually i have done that before , stuck the return address label on the main ups label and shipped it back to me. gets confusing when you recieved it. To Bubbas from Bubbas. My ups guy never noticed and i paid like 12 bucks to send it to me .
Git it the following day.....

TradModelA · 02-11-2016, 03:49 PM

I bet it still took two weeks for mac's to get their own package! Some of their own medicine.

FireEngineMike · 02-11-2016, 06:09 PM

Sponsored Links (Register now to hide all advertisements)

Quote:

Originally Posted by TradModelA

I bet it still took two weeks for mac's to get their own package! Some of their own medicine.

They got it the following day: the package took a round trip between Lockport and the Buffalo FedEx depot. Hopefully I will receive it Friday.

FireEngineMike · 02-15-2016, 10:07 AM

The latest: this morning I talked with someone at MAC's in Lockport instead of the Eckler Florida call center. The return was processed Feb 12 and my Visa payment will be credited to my MAC's account. The store will place a new order for the parts and ship them to me. Should happen by Feb 19. Moral of the story is that I should have cancelled the store pickup order and placed a ship-to order. This probably does not happen frequently enough to warrant a defined procedure. I still think it is pretty funny and do not consider it a negative about MAC's.

chap52 · 02-15-2016, 03:14 PM

At least they didn't send themselves a "Out of Stock, On Back Order" notification.

FireEngineMike · 02-18-2016, 03:38 PM

Mac's created the new order and shipped two items (the third is on back order and is labeled "special order" on-line under availability) Feb 17 and the package arrived Feb 18 mid-afternoon. No date expected shown on the order for the third item. Too cold in the storage unit to use any of them.

FireEngineMike · 02-24-2016, 04:31 PM

My on-line order info shows an expected ship date of March 19 for the back ordered item.

FireEngineMike · 04-10-2016, 03:07 PM

The back-ordered item is a 2-pack of choke/throttle dash grommets. I've received an updated shipping date email from Mac's every week or two since the order was reentered. The current expected ship date is 5/4/2016. I won't go elsewhere since the shipping is covered because of the back-order. I appreciate the update emails and am glad I am not waiting for something important.

FireEngineMike · 04-12-2016, 04:52 PM

Final update: the grommets arrived today!! Thank you Mac's.

RandyZ · 04-13-2016, 08:35 AM

Let me guess, the grommet is worth $1 and Mac's charged you $10 shipping. Mac's isn't the only one doing this. I just got ripped off by Enco where the shipping and handling was worth more that the one item that they shipped from a separate location.

FireEngineMike · 04-13-2016, 08:59 AM

The pair of dash grommets are $14.95; they are not the round rubber ones you are probably thinking of and that I think of when I hear the word grommet. They were part of a larger order that I changed from walk-in to ship; it got screwed up in the transition. Mac's sent the parts in two shipments because of the back order and did not charge postage for the back order shipment. I agree with you on the minimum shipping charge for small orders.

02-11-2016, 12:12 PM	#1
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	A Funny Mac's Story I placed an order for walk-in pick up a few months ago. M'Lady and I were going to stop at Mac's and make it into a nice day trip. Something else came up and then I suspended work on my truck for the winter so there was no hurry. I called once to remove an item that I bought elsewhere. I called Feb 10 to remove one more item and have the order shipped. Mac's sent an email early Feb 11 with a FedEx tracking number. I clicked on the tracking number late morning and FedEx told me that the package had been delivered at 10:13 AM to Lockport, NY, not Webster, NY where I live. Lockport is where Mac's is located. Customer Service told me that the rep yesterday did not update the shipping address to mine, so Mac's sent the package to itself. They are supposed to ship it to me today. Shame on me for not taking time to drive to Lockport to pick up the order and do some sightseeing.

02-11-2016, 12:32 PM	#2
SofaKing Senior Member Join Date: Jun 2014 Location: Salt Lake City, Utah Posts: 756	Re: A Funny Mac's Story Wonder if someone printing shipping labels there is being ridden like a circus pony. Never live that down any place I worked.

02-11-2016, 12:48 PM	#3
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	Re: A Funny Mac's Story The rep should have done her job and the person in shipping should have read the label. But I'm laughing at the whole thing, including my delay in dealing with the order.

02-11-2016, 02:27 PM	#4
BUBBAS IGNITION Senior Member Join Date: May 2010 Location: SPEEDWAY INDIANA Posts: 4,148	Re: A Funny Mac's Story Actually i have done that before , stuck the return address label on the main ups label and shipped it back to me. gets confusing when you recieved it. To Bubbas from Bubbas. My ups guy never noticed and i paid like 12 bucks to send it to me . Git it the following day..... __________________ If it Makes Spark, we do it !!!! www.bubbasignition.com [email protected]

02-11-2016, 03:49 PM	#5
TradModelA Member Join Date: Jan 2011 Posts: 99	Re: A Funny Mac's Story I bet it still took two weeks for mac's to get their own package! Some of their own medicine.

02-15-2016, 10:07 AM	#7
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	Re: A Funny Mac's Story The latest: this morning I talked with someone at MAC's in Lockport instead of the Eckler Florida call center. The return was processed Feb 12 and my Visa payment will be credited to my MAC's account. The store will place a new order for the parts and ship them to me. Should happen by Feb 19. Moral of the story is that I should have cancelled the store pickup order and placed a ship-to order. This probably does not happen frequently enough to warrant a defined procedure. I still think it is pretty funny and do not consider it a negative about MAC's.

02-15-2016, 03:14 PM	#8
chap52 Senior Member Join Date: Jun 2013 Location: Marana Arizona Posts: 1,776	Re: A Funny Mac's Story At least they didn't send themselves a "Out of Stock, On Back Order" notification.

02-18-2016, 03:38 PM	#9
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	Re: A Funny Mac's Story Mac's created the new order and shipped two items (the third is on back order and is labeled "special order" on-line under availability) Feb 17 and the package arrived Feb 18 mid-afternoon. No date expected shown on the order for the third item. Too cold in the storage unit to use any of them.

02-24-2016, 04:31 PM	#10
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	Re: A Funny Mac's Story My on-line order info shows an expected ship date of March 19 for the back ordered item.

04-10-2016, 03:07 PM	#11
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	Re: A Funny Mac's Story The back-ordered item is a 2-pack of choke/throttle dash grommets. I've received an updated shipping date email from Mac's every week or two since the order was reentered. The current expected ship date is 5/4/2016. I won't go elsewhere since the shipping is covered because of the back-order. I appreciate the update emails and am glad I am not waiting for something important.

04-12-2016, 04:52 PM	#12
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	Re: A Funny Mac's Story Final update: the grommets arrived today!! Thank you Mac's.

04-13-2016, 08:35 AM	#13
RandyZ Member Join Date: Jan 2013 Location: Murillo, Ont. Posts: 87	Re: A Funny Mac's Story Let me guess, the grommet is worth $1 and Mac's charged you $10 shipping. Mac's isn't the only one doing this. I just got ripped off by Enco where the shipping and handling was worth more that the one item that they shipped from a separate location.

04-13-2016, 08:59 AM	#14
FireEngineMike Senior Member Join Date: Mar 2014 Location: Webster, NY Posts: 215	Re: A Funny Mac's Story The pair of dash grommets are $14.95; they are not the round rubber ones you are probably thinking of and that I think of when I hear the word grommet. They were part of a larger order that I changed from walk-in to ship; it got screwed up in the transition. Mac's sent the parts in two shipments because of the back order and did not charge postage for the back order shipment. I agree with you on the minimum shipping charge for small orders.