Bob Drake Company

[mike42]

Guys....

Has anyone had any problems within the last week or so in contacting Bob Drake Compnay. I guy I know has called and called and called and sent mails and voicemails and never an answer. All he wants to do is buy something and for almost two weeks Drake's "missing in action" ?

I bought a rear '40 bumper in December with now problem, but he wants to "talk" to someone to discuss a couple things.

Thx...Mike

[oldbugger]

Everything seems normal, I just received my $30 worth of parts that cost $47 with shipping.

[bbrust]

I sent a question to [email protected] last Monday and am still waiting for an answer.

[mike42]

$17 for shipping ? Well...that's Bob Drake ! LOL

[Ralph Moore]

I wish I could get by with only $17 shipping on a $30 item, sometimes the shipping is as much as the item costs.

[uncle buck]

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I stopped by and picked up parts on my way to Turlock a week and a half ago and they were fine with phone guys busy.

[oldbugger]

Originally Posted by Ralph Moore

I wish I could get by with only $17 shipping on a $30 item, sometimes the shipping is as much as the item costs.

But that's delivery to Santa, right

[john in illinois]

I wanted to return an item and I called several times and did not get through. I sent an email and received a return number the next day. Busy I guess.

John

[Heard]

I have mixed feelings about BD. I've tried to call them several times about orders and have given up waiting on hold a couple of times. In fact, I did this just a few days ago and gave up. Had a question about an item on back order. Then I sent an email. Took a couple of days but finally did get an answer.

On another occasion, I called wanting to return an item. The guy on the other end couldn't deal with the fact I did not have the 'invoice' number. All I had was the 'order' number. I'm thinking, 'holy sh..t, man, I can't believe you can't look up my invoice number from the order number.

So...I don't know..... To me customer service is the one thing that prevents a lot of decent companies from becoming great companies. Having said that, I will continue to order from them and I'm very appreciative they are helping me with my old Ford.

[fottyjs]

Mike42....Try Joes Antiquee Auto at1-800-508-3980....That is where I get my Dake parts.... A good guy to deal with.....

[mike42]

Thx Fotty....I'll pass that on to my Buddy

[Tim Armstrong]

I called 4 times and left 3 messages and emails, stayed on hold for 22minutes.....never did get a return call or email.

[BlueSunoco]

Originally Posted by fottyjs

Mike42....Try Joes Antiquee Auto at1-800-508-3980....That is where I get my Dake parts.... A good guy to deal with.....

I do the same. Joe is GREAT I highly recommend calling him. Super nice guy works hard for your business!

[Terry,OH]

I too find I can not get through to their phone number. Placed a web order and wanted it shipped "complete" Then when the missing part came in, they still did not ship. sent emails to customer service....although I was told my order was ready to ship several days later it still did not ship. Finally about week later, shipped and I received everything in good order. Noticed they charge an unusual fee for something like delivery guarantee??? Whats that about?

[Rusk]

I talked to 'em last week...probably waited on hold for 10 minutes.

[HCO41]

I've never spoke with a person at Drake's. Always on hold and when selecting "talk to front desk" I was immediately sent to a voice mail box. Didn't bother leaving a message. They aren't the only game in town. I'll try Joe's or Joblot and see how that works. Most of us old folks don't like playing telephone tag.
Howard

[Ray Balukas]

As everyone say's, Joe Antique is the best! If you've never used him, you should.

[JM 35 Sedan]

I always use their internet catalog to place orders during their free shipping programs. Can't ever remember calling them but they have called me about items on back order wanting to know if they should ship what is available or hold the order until BO parts arrive. I have also occasionally picked up my orders at Hershey. Never had a problem with Drake or any of our other well known suppliers, except for MAC's Antigue Auto Parts, not to be confused with Mac VP or Uncle Max who are two of our very best, IMO.

[dono50]

Originally Posted by Ray Balukas

As everyone say's, Joe Antique is the best! If you've never used him, you should.

Joe's Antique Auto in Mass. is the "go to guy" Nice stuff,reasonable prices, and actual shipping cost. I give him all my business! Bob/ct

[Sixseven]

Hey thanks for the heads up on Joe's Antique Auto. Here is the link:

http://joesantiqueauto.com/catalog.html