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09-23-2021, 01:50 PM | #1 |
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What's up with Macs/Ecklers
Anyone else having issues with them lately?
I placed an order a while back from them. About half the items arrived. No message, no call, no updates on the rest of my order. I have spent close to 2 hours on hold (3 different calls), and they never picked up. I sent them emails too and nothing. I have done business with them before for Corvette parts and never had trouble. I am shocked at the lack of customer service.
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09-23-2021, 01:54 PM | #2 |
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Re: What's up with Macs/Ecklers
Everybody is short handed these days. Many of your stores you may have dealt with will no longer be there after this episode ends, if it ever does. Give some slack and maybe some good things will happen. Be glad it isn't worse!
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09-23-2021, 02:07 PM | #3 |
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Re: What's up with Macs/Ecklers
It is going on all over !!!
I ordered $160 of groceries last week. Only $11.85 worth were delivered. Out of stock on other items. Then yesterday another $196 order of mostly the same items got me everything but 3 items. Last edited by Benson; 09-23-2021 at 04:39 PM. |
09-23-2021, 02:29 PM | #4 |
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Re: What's up with Macs/Ecklers
I placed an office supplies order! Out of $260 only $42 arrived, the rest out of stock! You’re lucky you got half! Be tolerant and understanding! These are tough times for all businesses except the bankruptcy offices!
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09-23-2021, 02:36 PM | #5 |
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Re: What's up with Macs/Ecklers
There are numerous other quality vendors. Vote with your feet.
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09-23-2021, 03:18 PM | #6 |
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Re: What's up with Macs/Ecklers
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09-23-2021, 03:30 PM | #7 |
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Re: What's up with Macs/Ecklers
Yea I get the supply issues. Had that with Brattons & Snyders over the past months. Both of them ALWAYS call to explain. I appreciate and respect that.
Sorry but for Ecklers to not answer the phone or reply to emails for weeks. Unsatisfactory. That has nothing to do with a parts shortage.
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09-23-2021, 03:31 PM | #8 |
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Re: What's up with Macs/Ecklers
Everything is short it seems, out of stock. Everywhere around here (Illinois) are 'Now Hiring' flags flapping in the breeze and signs on the doors.
People are quitting their jobs too because those that are left are getting burned out doing the work of two. Three nurses at our local hospital, all 20+ year employees, walked out this week and said 'We are done'. It's bad, nothing like I have ever seen before. There is a pretty lousy work attitude/ethic taking place, nobody wants to work. All they want is free stuff. The news said there are a record number of ships sitting off shore near California waiting to be unloaded. And then after they are nobody wants to drive the trucks to deliver the stuff. Or work on the Railroads. Then when it does make it's way to the whse./store there is nobody to unload it or stock the merchandise or work the counter selling it. I'm sure it will change back to where it was, eventually. "Nothing in History ever just 'happens', it is planned." Franklin D. Roosevelt |
09-23-2021, 03:59 PM | #9 |
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Re: What's up with Macs/Ecklers
Stingray 70. Please don’t take this as criticism. If you have had good experiences with Bratton’s and Snyder’s why do go to Macs. Thanks
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09-23-2021, 04:09 PM | #10 |
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Re: What's up with Macs/Ecklers
No criticism taken. I need fabric which is unfortunately only available from them. If they don't have it I understand. Just surprised that Ecklers is unreachable. That was the point of the OP.
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09-23-2021, 04:27 PM | #11 |
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Re: What's up with Macs/Ecklers
A person often has to spread their orders around these days. I ordered a rear hub puller from Mac's yesterday because Synders and Bert's didn't have any in stock. It was shipped today so I have no complaints. Earlier this month I sent an e-mail to a main-line supplier asking about my order for a Mitchell overdrive. I got no response so had to send another a week later which was promptly responded to. I understand today's business problems and I'm dealing patiently with them.....so far.
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09-23-2021, 04:34 PM | #12 | |
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Re: What's up with Macs/Ecklers
Quote:
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09-23-2021, 04:42 PM | #13 |
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Re: What's up with Macs/Ecklers
"Simple solution! Don’t ever go back"
If it is something that only Macs can supply, fabric in this case; "I need fabric which is unfortunately only available from them." (maybe to match what is in the car), then maybe there are not a lot of other options.
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09-23-2021, 06:10 PM | #14 |
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Re: What's up with Macs/Ecklers
Take a look the at the 62 cargo ships parked in harbors of San Diego waiting to unload - your parts my be there so go easy on the suppliers.
John |
09-23-2021, 06:20 PM | #15 |
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Re: What's up with Macs/Ecklers
What aermotor said
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09-23-2021, 06:48 PM | #16 |
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Re: What's up with Macs/Ecklers
Yes. I have, I am waiting on multiple parts from them. When I signed in to my account, it said that I had never placed an order with them, even though I still am waiting on several hundred dollars worth of parts... I have spent about the same time you did on the phone being driven nuts and bolts waiting and finally had to hang up because my phone was almost dead. I understand that help is in short supply, I know that they have a lot on there plate, but they should at least respond in some sort. this is as ridiculous as the joke in office
Last edited by Sunny the Model A; 09-23-2021 at 06:54 PM. Reason: grammar error |
09-23-2021, 07:00 PM | #17 |
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Re: What's up with Macs/Ecklers
It is crazy out there, ships 'parked' off the coast of Port Los Angeles.
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09-23-2021, 07:13 PM | #18 |
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Re: What's up with Macs/Ecklers
You guys are not alone with those issues - shortages and shipping problems. It's just the same here.
Just this morning, I read an article called "The Great Resignation" which was all about how after this COVID thing, many people are reassessing their work/life balance are resigning from their jobs realising that they will have enough in a much less stressful job and that there is no point working your ass off just for the extras. They realise they don't NEED the big house, the fancy clothes, the overseas holidays or the dinning out. We are in for a fundamental change to society. Get used to it!
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09-23-2021, 07:33 PM | #19 |
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Re: What's up with Macs/Ecklers
Not to mention 600,000 people dying cutting into the workforce.
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09-23-2021, 07:45 PM | #20 |
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Re: What's up with Macs/Ecklers
I don't know about those numbers but for every person who dies, there is one less making demands on the system. It will balance less people working in customer support.
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09-23-2021, 07:45 PM | #21 |
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Re: What's up with Macs/Ecklers
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09-23-2021, 08:18 PM | #22 | |
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Re: What's up with Macs/Ecklers
Quote:
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09-23-2021, 08:36 PM | #23 |
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Re: What's up with Macs/Ecklers
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09-23-2021, 08:42 PM | #24 |
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Re: What's up with Macs/Ecklers
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09-23-2021, 10:15 PM | #25 | |
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Re: What's up with Macs/Ecklers
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I've often said 'WHY do these people building houses today have to have two story 5,000 sq. ft. five bedrooms four bathroom houses, and they usually have no kids or maybe one?? You see that a lot in Peoria and the Chicago suburbs. Interest rates are low so people are building these huge houses they have no need for, hoping they will go up in value I guess and they can unload them on some sucker. That may be about ready to backfire on big homeowners as utility rates are supposed to skyrocket (natural gas prices have doubled in the last 8 mos., electricity will quadruple if they go to all wind turbine power) and this week our tax guy said that our property taxes are going up next year, by anywhere from 25-100%, because 'houses are worth so much more $$ now and we are re-appraising them.' "It's silly as having one sole object in life, accumulating wealth. All you really need is a small house to get in out of the weather, to get cleaned up, and sleep in a warm dry bed, and something to eat, and some warm clothes. Everything else is a farce, a waste." Johnny Carson. Midwest Nebraska boy born and raised. |
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09-23-2021, 10:35 PM | #26 | |
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Re: What's up with Macs/Ecklers
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and I’m sure you don’t buy luxury items like a Model A! Hahaha Last edited by McMimmcs; 09-24-2021 at 07:10 PM. |
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09-23-2021, 11:58 PM | #27 |
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Re: What's up with Macs/Ecklers
.
Yup! We've all heard the phrase...."Momma said if ya can't say something nice, then don't say nothin'! Well, I finally had it with Ecklers back in 1991 when I was spending a small fortune on Corvette stuff. I've been trying to think of something NICE or GOOD to say about that bunch ever since, yet it's easy to see that nothing has changed in those 30 years down there. And when I heard that Mac's was going under the Eckler flag a while back now......well, that hasn't turned-out so well either, as I predicted. I guess there will always be those few that think the service is great (waiting on phone, wrong parts or out of stock, or self-generating orders out of thin air.....PLUS, YOU get to pay the return freight. And how about those "REALLY FAIR" freight charges in general that Mac's is infamous for, especially when the wrong part is shipped & YOU get to pay for the return and subsequent freight? I can, and have repeatedly made NICE comments about a few great dealers out there that go the extra mile to deserve praise, like Michael Driskell at 3rd Gen, & MAC VanPELT with their respective friendly and knowledgeable services and parts! DD |
09-24-2021, 06:55 AM | #28 |
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Re: What's up with Macs/Ecklers
when I was a kid, candy bars were a nickel..........
the best hoagies could be bought back then, made by true immigrants who knew their stuff! A model A was 500.......... guess what guys? it is 2021, time to face the facts, we aint goin back and thats how it is. no point in whining........... adjust with the times and make the best of it! |
09-24-2021, 06:59 AM | #29 |
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Re: What's up with Macs/Ecklers
Every time we publicly criticize or trash a vendor we progress one step closer to them locking their doors forever! This does harm to our entire hobby. Our hobby is already in trouble. We don’t need our own members causing us unrepairable harm. Think about it !
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09-24-2021, 07:41 AM | #30 |
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Re: What's up with Macs/Ecklers
Sorry to hear that about Ecklers. I recently acquired a chevy project and ordered a catalogue from them. I did place an order for a couple of books that came promptly. I get at least one, sometimes 2 emails a day from them with offers of percentages off for purchases.
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09-24-2021, 09:00 AM | #31 | |
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Re: What's up with Macs/Ecklers
Quote:
Terry |
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09-24-2021, 05:17 PM | #32 |
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Re: What's up with Macs/Ecklers
Oh yeah
Hey driving a 90 year old clunker vs. a 2022 brand new car,,,,,,, yeah I'd say we're being careful with our $$!! If you think how much depreciation we eat on a new car in the first two-three years, you can buy a pretty nice Model A Ford for that |
09-24-2021, 06:44 PM | #33 | |
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Re: What's up with Macs/Ecklers
Quote:
IMO, it will only take a war or serious economic crisis for this house of cards to come crashing down. That's when those who have a few $ in reserve will rise. When I was studying in the late 60s, our lecturer in economics 101 told how during the depression, he bought bank accounts for sometimes 5% of face value. Once the banks were back on their feet, he had made a very nice profit. During the GFC, many people from here bought real estate in the US. Rental returns are astronomical compared to what they would get here (about 3% pa) and the potential for capital gain was very high. I guess what I'm saying is that opportunity awaits in adversity.
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09-24-2021, 07:36 PM | #34 | |
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Re: What's up with Macs/Ecklers
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09-24-2021, 07:53 PM | #35 |
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Re: What's up with Macs/Ecklers
I drove by one of the major antique car tire dealers today and stopped to pick up an inner tube. Front door was locked but back garage door was wide open. SO I go back there and see a guy walking around doing nothing. I say I need two inner tubes. He says I have to call, put in on a credit card and then they will bring it outside. I guess and throw it on the ground? I ask what's up with that and he says covid. But they will be at Hershey show in two weeks.
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09-27-2021, 08:28 AM | #36 | |
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Re: What's up with Macs/Ecklers
Quote:
Terry |
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09-27-2021, 12:30 PM | #37 | |
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Re: What's up with Macs/Ecklers
Quote:
For ya’ll that are critical of Eklers, in the case of authentic upholstery materials, it took their size of checkbook to step up and have them made when no one else was willing or capable. We are all struggling obtaining labor and/or supplies to fill your requests. I will also share that most of us are in the professional side of your hobby because we have a passion for the Model-A and the hobbyists. This ‘state’ most of us are experiencing has taken the fun out of it for many of us. It has also taken the profit out of it for many of us. Please understand that there is a solid reason behind every difficulty you may be experiencing. |
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09-27-2021, 01:01 PM | #38 | |
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Re: What's up with Macs/Ecklers
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Now apply this to other industries who supply the Model-A manufacturers and/or vendors, and it can quickly take a profitable company and move them into bankruptcy. |
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09-27-2021, 01:16 PM | #39 |
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Re: What's up with Macs/Ecklers
Brent-- thank you for the perspective from your side of the hobby/business. We all need to consider what it takes for us to have the parts needed to restore our vintage cars and keep them on the road.
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09-27-2021, 03:22 PM | #40 |
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Re: What's up with Macs/Ecklers
Macs has been a problem long before COVID. There are years worth of complaints across the car hobby. They have turned into an absolute joke. Incomplete orders, missing items, excessive inflated shipping. Impossible to get on the phone, emails with no response. Far too many good vendors, with good communication and customer service. I will no longer give Macs any of my business.
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09-27-2021, 03:44 PM | #41 | |
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Re: What's up with Macs/Ecklers
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I think WRA hit it on the head. I have in the past purchased from Mac's but only as a last resort. Will I ever use them in the future? Hard to say and I won't say never but as stated above there are Far too many good vendors, with good communication and customer service who will get my business first. JMO
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09-27-2021, 05:28 PM | #42 |
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Re: What's up with Macs/Ecklers
As Brent said, 'a different mind set today' regarding the people in the work force. That is quite true.
And it didn't need to be that way. It was all by design. Planned to happen this way. I'll say no more I think you can understand. |
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09-28-2021, 04:33 AM | #43 |
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Re: What's up with Macs/Ecklers
This thread is getting toxic.
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09-28-2021, 08:19 AM | #44 | |
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Re: What's up with Macs/Ecklers
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My brother ordered, then called and had them add a part before it shipped. You guessed it, he got both parts in the same box and got charged for two shipments. Calls to get the extra shipping charge reversed went unanswered. Screw me once, shame on you, screw me twice, shame on me! |
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