Parts suppliers

[Tony Hillyard]

Good Morning Everyone,

I have recently spent almost $3000 with Mac's for Model A Parts. Getting a copy of the final itemised invoice seems to be almost impossible. I have asked them four or five times. Has anyone else come across this before?

Has anyone any recommendations of who else I should use in the future. Because frankly, I'm not impressed.

[SeaSlugs]

I've ordered from Snyders, brattons, and Berts. Been impressed with all of them!

[C26Pinelake]

Originally Posted by Tony Hillyard

Good Morning Everyone,

I have recently spent almost $3000 with Mac's for Model A Parts. Getting a copy of the final itemised invoice seems to be almost impossible. I have asked them four or five times. Has anyone else come across this before?

Has anyone any recommendations of who else I should use in the future. Because frankly, I'm not impressed.

Was there not an itemized receipt in each package received? Wayne

[BRENT in 10-uh-C]

Originally Posted by Tony Hillyard

Good Morning Everyone,

I have recently spent almost $3000 with Mac's for Model A Parts. Getting a copy of the final itemised invoice seems to be almost impossible. I have asked them four or five times. Has anyone else come across this before?

Has anyone any recommendations of who else I should use in the future. Because frankly, I'm not impressed.

Probably shouldn't open my mouth, ...but if you think you are not impressed now, just wait until you start trying to install those $3,000.00 worth of parts!

[Mitch//pa]

Do a search on the barn keyword "macs". That's as much as I will say

[Big hammer]

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I used them for early v8 transmission parts and one was rusty, one was a used part! I called them and asked was this a joke, it took several months too get my $$ back €£¥%#!
They stated those parts are rare BUT their catalog didn't state that the parts where used!!

[Al 29Tudor]

Bratton's is always helpful, friendly knowledgeable and usually ship same day.
Also got original parts from Bert's that are not being reproduced, also good to deal with.
Al

[2manycars]

I am surprised that anybody on this forum still buys from Macs. If price is the driving factor, remember what my father always said..."you get what you pay for".

[DougVieyra]

SeaSlug, post #2:
"Snyders, brattons, and Berts. Been impressed with all of them!"
__________________________

Don't listen to SeaSlug . . . .

- Personally, after years of extensive experience with all the major suppliers, I like Bert's, Bratton's, and Snyder's; not necessarily in any particular order. I have been impressed with all of them!

Hey, wait a minute, didn't SeaSlug just say that ?

Yea, I know - but anything that good bears repeating.

[Rowdy]

There is nothing impressive about Macs. Good luck. Rod

[Larry Jenkins]

Originally Posted by Rowdy

There is nothing impressive about Macs. Good luck. Rod

Especially the front spring I returned that didn't fit and had a made in a foreign Country label on it.

Had a difficult time getting a refund. 3 calls. No wonder many shy away from them.

[apbright]

In Macs' defense, I once had a quality problem with them (windshield glass arrived broken), and they promptly provided a refund. On the other side, I must say that the quality of their parts has been inferior on some occasions than the other large suppliers. The best thing I can say about them is they have a well organized, readable catalogue, and I am happy that someone thinks there is enough of a market in parts for our 80+ year old cars to put the effort into it.

[Synchro909]

Sammy Guthrie - Arizona Model A. A small dealer but the information and advice can't be beaten. Price and quality are also good.
(480) 782 0266

[Mike V. Florida]

Originally Posted by Mitch//pa

Do a search on the barn keyword "macs". That's as much as I will say

Do what Mitch says to get an education.

Try this, he used to post here, Email direct at [email protected]

[RonC]

MACS used to be a large supplier of NOS parts in the 80s 90s, mostly Model T but some Model A

[BRENT in 10-uh-C]

Originally Posted by RonC

MACS used to be a large supplier of NOS parts in the 80s 90s, mostly Model T but some Model A

Wow, that's interesting. I hadn't heard that before. I do know that Mac's predecessor was Tommy Trailor who owned Specialized Auto in Houston. During the early 60s, Tommy would scrounge old parts houses around Texas & Oklahoma looking for parts, but many of those were actually NORS stock. Also, some of those parts along with good used parts were sent to Argentina to be reverse engineered and manufactured as reproduction parts.

[C26Pinelake]

I personally deal with Macs and have only had one small problem that was resolved very quickly and to my total satisfaction, I have also dealt with Snyders and Brattons and have had a fine level of service from them also. I am talking six A's so I am. Not an infrequent customer! Wayne

[Tom Wesenberg]

Little Dearborn purchased lots of NOS parts years ago and has been selling them along with repro parts, and this includes everything from Model T to early V8 parts, 1953.

Like Brent, I've never heard of Mac's having NOS parts.

[Binger]

I have always liked Bert's. I was just down there on Saturday and Steve is awesome!!

[John Kuhnast]

anybody bu Macs

[ronn]

Very happy with Snyders
prompt service, reasonable shipping and very professional
I used to shop Mac's........... not anymore.

[msmaron]

Originally Posted by BRENT in 10-uh-C

Probably shouldn't open my mouth, ...but if you think you are not impressed now, just wait until you start trying to install those $3,000.00 worth of parts!

Wait did you say MAC's...who orders 3000.00 in parts from them??? oops sorry. Have to go with brent on this.,.maybe i should not have said a word..Yikes..

Ehhhhh Brattons, Snyders, Mikes...nuff said!

[5window]

I also have ordered from Mac's-and have had good success. Mac's is now owned by Ecklers, so you might bark up that tree to get your invoice. Why didn't go get an emailed invoice with your order?

Before you oreder from one of the Beloved suppliers-Bert's, Snyders, Brattons,etc, you better find out who actually will reliably ship parts to France.

[loubob]

I've ordered from Macs, along with the other major suppliers.
NEVER had a problem with any of them.

[C26Pinelake]

Originally Posted by msmaron

Wait did you say MAC's...who orders 3000.00 in parts from them??? oops sorry. Have to go with brent on this.,.maybe i should not have said a word..Yikes..

Ehhhhh Brattons, Snyders, Mikes...nuff said!

With the titles under your names are you expressing the official position of MARC and MAFCA ? Wayne

[updraught]

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Just had a look at the Little Dearborn site and noticed this:

"LIGHT SWITCH BODY - Light switch body mounts at end of steering column for the light wiring to plug into.
A-11655-S 1928-31 "Ours Fits" ea 21.00"

[Mike V. Florida]

Originally Posted by msmaron

Wait did you say MAC's...who orders 3000.00 in parts from them??? oops sorry. Have to go with brent on this.,.maybe i should not have said a word..Yikes..

Ehhhhh Brattons, Snyders, Mikes...nuff said!

Well it was 1000.00 in parts and 2000.00 in shipping!

[CYB4]

Here in Europe I usually order at MACs, Snyders and Brattons, in my oppinion they all are ok. The quality might be different, so don't order the cheapest (made in China) and do some research.

But the shipping costs over the pond are a huge amount of the order costs, often MACs is the cheapest (170$ (MACs) vs. 300$ (Brattons) for a cylinder head last January; the cylinder head is the same as sold by Snyders or Brattons.

I had never problems with MACs, a never delivered parcel was complained, they send a second one a few days later.

Mike's ist one of the expensivest with the international shipping costs, and they never answer to a request, how much they are.

[DennisR]

FWIW just like to say that all my dealings with your part suppliers so far have been excellent, everything arrived on time and as advertised, I`ve used Snyder`s, LeBaron Bonney, Classic Car Goodies and just recently Macs with no problem, I have some parts waiting for customs clearance at the moment from Macs so we`ll see what they`re like.
I can only speak as I find.....................

[Vin-tin]

I order most of my parts from Bratton's.
However, I've peeled off their label on some of their parts only to reveal a Mac's label underneath. So you never really know where parts come from unless you buy originals.

[roblesterjr04]

Originally Posted by Tony Hillyard

Good Morning Everyone,

I have recently spent almost $3000 with Mac's for Model A Parts. Getting a copy of the final itemised invoice seems to be almost impossible. I have asked them four or five times. Has anyone else come across this before?

Has anyone any recommendations of who else I should use in the future. Because frankly, I'm not impressed.

I've never had a problem with itemized invoices, but I order from them online, so they email it to me. Never called them directly except to handle a return.

As others have said, I've had success with Snyders and Berts. Berts is nice because they also have a large selection of original used parts that they will sell.

[Ted Duke]

Re-read the original post:

There are TWO different situations here.

One - The questioner lives abroad. Shipping abroad takes special attention and all suppliers don't want to do it and some aren't able. Invoices don't normally go with the shipment. They are sent separately after shipping costs are determined.

Two- MAC's - I beg to stay out of that one because even if one has NEVER had a problem with them, you are considered an idiot if you ever bought anything from them and besides all other suppliers are perfect.

Ted

[C26Pinelake]

A dozen complaints from thousands of customers suggests to me that there are many, many satisfied customers. This subject tends to get very boring and monotonous after a while. Kind of like pin the tail on the donkey ! Bottom line is if you are not satisfied don't buy from them. Pretty simple. Wayne

[Franchise_24]

Originally Posted by Vin-tin

I order most of my parts from Bratton's.
However, I've peeled off their label on some of their parts only to reveal a Mac's label underneath. So you never really know where parts come from unless you buy originals.

That's common as I think they sell to each other too. I ordered some Bratton's parts last week and under the label is the Snyder's logo and part numbers.

[ericr]

Originally Posted by Franchise_24

That's common as I think they sell to each other too. I ordered some Bratton's parts last week and under the label is the Snyder's logo and part numbers.

may I ask which parts those were?

[Synchro909]

Originally Posted by Ted Duke

Re-read the original post:

There are TWO different situations here.

One - The questioner lives abroad. Shipping abroad takes special attention and all suppliers don't want to do it and some aren't able. Invoices don't normally go with the shipment. They are sent separately after shipping costs are determined.

Two- MAC's - I beg to stay out of that one because even if one has NEVER had a problem with them, you are considered an idiot if you ever bought anything from them and besides all other suppliers are perfect.

Ted

Snyders have set up their website so that international would be buyers can't get in touch with them. Fools!
Maybe some folk over there should remember that when they talk of "Foreigners", Americans are foreigners to the other 95% of the world's population!!

[Ted Duke]

Originally Posted by Synchro909

Snyders have set up their website so that international would be buyers can't get in touch with them. Fools!
Maybe some folk over there should remember that when they talk of "Foreigners", Americans are foreigners to the other 95% of the world's population!!

Note comment One.

I worked for a company desperately seeking increased business, including giving higher discounts. I had a customer who bought at our highest price, paid the invoice IN ADVANCE, but required that we ship the entire order in ONE shipment due to customs, shipping requirements. NO backorders, no transhipments. That customer would have been a cash cow and he had three friends on the island he did business on who he would introduce me to when I visited.

"Too much hassle!" Another wholesaler got the business and my employer is no longer in business. Good think I retired when I did.

[Manager]

It seems to me Macs gives better service and shipping prices to foreigners. Iv'e had nothing but complete satisfaction with them. I first used them reluctantly after all the shit you read on here about them but their site is the only one that worked to Australia so I took the punt.I was very carefull to read the descriptions and make sure I ordered the right parts. Shipping prices seemed good to me.They used USPS.

[C26Pinelake]

I think the larger the company is will be proportionate to the number of complaints . A Macs representative told me that nobody had ever refused or returned one of their catalogues. The solution is simple, refuse to accept and don't order a catalogue, don't deal with them and ignore Mac's posts. It seems like the same people complain over and over again. Whether you admit it or not these vendors are doing us a great favor supplying parts to our hobby. For them to lose a few customers really is very incidental. Wayne

[CWilson]

Originally Posted by Synchro909

Snyders have set up their website so that international would be buyers can't get in touch with them. Fools!
Maybe some folk over there should remember that when they talk of "Foreigners", Americans are foreigners to the other 95% of the world's population!!

And Australians are foreigners to 99.7% of the world. What does that have to do with whether Snyders does, or doesn't, want to deal with the hassle of shipping overseas?

[Y-Blockhead]

Originally Posted by Franchise_24

That's common as I think they sell to each other too. I ordered some Bratton's parts last week and under the label is the Snyder's logo and part numbers.

That's true. I ordered some parts from Mike's and they had a Bratton's sticker on them. If I remember correctly it was the door stops for a '30 Town Sedan.

And as I've said before, they all sell Vintique (CW Moss) junk.

[chrisabes]

I have been using Mac's for the past 12 months or so and have been very happy with them. I generally receive my order in Australia within 10 working days of submitting the order.
I believe there is no one "perfect" supplier so consider it counter productive to make comparisons. Ones opinion should be based on personal experiance and less on others who may have an axe to grind.

[C26Pinelake]

Originally Posted by 2rosella

I recently purchased items from Mac's and when I got the parts there was NO invoice with them. Have sent them an email requesting the invoice about 4 days ago and so far no response.....I will let you know when I get the invoice.
I also had with NUMEROUS emails to them about price matching. I even had to phone them from AUSTRALIA to get action on the credit on the difference on price matching. Scott Brooks came on to Fordbarn to ensure that his company will be proactive in repairing the damage such as customer service, lost customers etc but In my opinion it was just empty words. I'm now going to decide if I continue to deal with Mac's as I'm not impressed with them !

I can't believe when you have been that critical tha you would even consider another order. They obviously are better than the others or you wouldn't be so indecisive. If I was Scott Brooks I would refuse to accept another order from you! .
If it was my company you would be getting a letter saying we don't want or need your business. Wayne

[Ed H.]

Originally Posted by SeaSlugs

I've ordered from Snyders, brattons, and Berts. Been impressed with all of them!

#1, good people, if you compare prices,Mac's is always higher.
Had an issue with Bert's, one phone call and zap, taken care of. Good people.

[31 Model A]

I've been a buyer in both situations, living in Europe and buying from the states and living in the states and buying from Europe. The hassle sellers have goes both ways and I don't blame many suppliers for balking going either way. One way is the VAT paperwork, beside insurance and shipping, the other, customs, slowdown going through customs, paperwork and insurance. VAT is automatic whereas Customs depends upon the agent receiving the goods for examination. There are many 1930s items on eBay that I'd love to have but.....most won't ship to the USA...too much hassle. Can't afford the insurance and postage also.................

As for Model A parts, before I buy, if I don't plan on installing the item myself, 10% of the time, I check with Sarah's gynecologist first before I buy the part. I have bought a few of Mac's Wacky deals but most have come from Snyder's and then Berts.

[apbright]

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I have recently made about four orders through Snyder's from Finland, and their new 'FedEx International Economy' rate is quite reasonable, provides good tracking, and uses FedEx's very professional customs clearance service. They have proven to be nearly the only reliable method, given how much Finnish customs are a persnickety pain in the a**. My Macs orders were done while I was still in the US.

[Tony Hillyard]

Up-date!!!!

In desperation I wrote (by letter post, rather than email) to the CEO of Ecklers in Florida, Mr Richard Spratt. I received a prompt courteous email from him direct, with profuse apologies and copies of the invoice I requested.

Later the same day I received the same invoice by email from some manager at Macs. What does that tell you?

It is sad that one has to write to the boss to get some basic customer service.... Macs obviously have some major middle management problems, that and their robotic help line.

So, just to let you know, I finally I have my invoice.

[Mike V. Florida]

Originally Posted by Tony Hillyard

Up-date!!!!



So, just to let you know, I finally I have my invoice.

I want to say congratulations but it does not seem right. Anyway, glad to hear you got what you needed.

[Manager]

So let me get this straight. Did you get the parts? Or are you waiting for an invoice before paying? I'm a bit confused because when I order off them it's all there on the shopping cart including shipping and I pay with paypal and my stuff arrives a week later ( and thats to Australia) and I bolt it on the car and go for a drive.It's that simple.

[Mike V. Florida]

Originally Posted by Manager

So let me get this straight. Did you get the parts? Or are you waiting for an invoice before paying? I'm a bit confused because when I order off them it's all there on the shopping cart including shipping and I pay with paypal and my stuff arrives a week later ( and thats to Australia) and I bolt it on the car and go for a drive.It's that simple.

See the first post again.

[C26Pinelake]

Originally Posted by Tony Hillyard

Up-date!!!!

In desperation I wrote (by letter post, rather than email) to the CEO of Ecklers in Florida, Mr Richard Spratt. I received a prompt courteous email from him direct, with profuse apologies and copies of the invoice I requested.

Later the same day I received the same invoice by email from some manager at Macs. What does that tell you?

It is sad that one has to write to the boss to get some basic customer service.... Macs obviously have some major middle management problems, that and their robotic help line.

So, just to let you know, I finally I have my invoice.

So we take it that the end of the stiff is you will never deal with them again. Correct? Wayne

[Tony Hillyard]

To clarify Managers comment, I ordered the parts, but Mac's were unclear what the shipping costs would be. I received the usual rough price/invoice when I made the order.

There were a couple of additions to the order but the shipping costs and the final total were vague, to say the least. Hence I asked for a final total, all included.

We all take things on a certain amount of trust when we buy on the internet. We hand over our credit card details so the very least we want is an itemised invoice of our purchases.

[Tony Hillyard]

So yes, I received the parts but no final invoice.

[5window]

I am glad it all worked out and, while you had to write an old-fashioned letter, it still was completed, ultimately, in a more or less gentlemanly fashion. One could then hope that your predicament would be a learning lesson for them to improve their service.

On the other hand, I went into my local lumberyard this week, where they sell the good stuff. One of the owners sat with us for about 45 minutes while we worked through a rather expensive porch railing order, some of which was custom organized. He gave me a copy of the order, didn't need a deposit, I only had a rough idea of prices from a catalog but ballpark was fine in this case. It arrived as promised and I picked it up, got my invoice and paid the bill-which was $350 less than I was expecting. Think those folks will get my business again?

[Nabco]

I've seen very little mention of Gaslight on the forum, is this a supplier that is not normally used by our members, if I need something quick I will run over there, they are about 25 miles away, if not I always seem to use Snyder's or Bert's

[C26Pinelake]

Originally Posted by Tony Hillyard

So yes, I received the parts but no final invoice.

It wasn't exactly an emergency type of request so that is why it took a week. So now that Macs is in your past make sure the new supplier knows what you want and won't read about it on the Barn. These guys work darn hard on our behalf and if is not nice to read negative comments about your company.
Obviously after this transaction and all your comments, you told the CEO that you will never deal with Macs again. Wayne

[C26Pinelake]

Originally Posted by 2rosella

Finally got my Invoice and credit note, but that was after many emails sent to Macs.
Very slow customer service.

First of lol Scott Brooks is a gentleman! So now that you are even up this is a great opportunity to switch to another supplier and avoid the frusteation in the future. Wayne