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10-27-2021, 01:10 AM | #1 |
Senior Member
Join Date: Feb 2012
Location: Gladstone QLD Australia
Posts: 324
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Thumbs up for Third Gen Auto
For some time now I've mucking around with starter motors for the 33 couldn't get one to spin properly. After blaming battery & wiring which I did address without success. Saw a new starter on Third Generation Auto website and decided to get one. I have dealt with them before and have had no problems.
After travelling around the world even to Dubai it finally arrived. Not to my door but to a local postal warehouse. What a mess the parcel had been rewrapped by Aus.Post in a heavy plastic bag. The box was just a mess of wet pulp and service counter asked if I would accept or send it back. I thought what could happen to a metal starter & took it home. Not sure how it got so wet but it must have been some aggressive stuff as the shaft was rusted bad and inside was stained and brass com was pitted. Any way I had dismantled cleaned, dried & reoiled fitted to the 33 and all is fine. I sent an E-mail to Third Gen. Auto what had happened and to my surprise I received a full refund back to Paypal. This experience was not their fault and I do appreciate there response. I will continue to use them in the future. Thankyou 3rd Gen Auto Kpar |
10-27-2021, 01:29 AM | #2 |
Senior Member
Join Date: May 2010
Location: MN
Posts: 7,063
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Re: Thumbs up for Third Gen Auto
Probably just a shipping container that hit the sea. Yikes. Good story.
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10-27-2021, 09:58 AM | #3 |
Senior Member
Join Date: Jun 2012
Location: North Georgia
Posts: 111
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Re: Thumbs up for Third Gen Auto
It doesn't get any better than that for customer service.
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10-27-2021, 10:01 AM | #4 |
Senior Member
Join Date: Jan 2011
Location: Central Ohio
Posts: 5,110
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Re: Thumbs up for Third Gen Auto
You won't meet a better vendor in our world than Mike at ThirdGen . . . they actually believe in Customer Service! Rare these days!
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10-27-2021, 10:18 AM | #5 |
Senior Member
Join Date: May 2010
Location: NJ
Posts: 6,198
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Re: Thumbs up for Third Gen Auto
Wow, talk about going above and beyond for their customer. Thanks for sharing. Third Gen is one of the good ones for sure!
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10-27-2021, 10:19 AM | #6 |
Senior Member
Join Date: May 2010
Location: Kensington,CT
Posts: 339
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Re: Thumbs up for Third Gen Auto
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10-27-2021, 10:40 AM | #7 |
Senior Member
Join Date: Feb 2021
Location: Perry Mo.
Posts: 491
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Re: Thumbs up for Third Gen Auto
I wish they gave out stickers like there competition. I'd plaster them everywhere!
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10-27-2021, 10:44 AM | #8 |
Senior Member
Join Date: May 2010
Location: NJ
Posts: 6,198
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Re: Thumbs up for Third Gen Auto
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10-27-2021, 11:05 AM | #9 |
Senior Member
Join Date: Jun 2013
Location: Reno Nevada
Posts: 391
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Re: Thumbs up for Third Gen Auto
What do they sell ?
Vic |
10-27-2021, 11:29 AM | #10 |
Senior Member
Join Date: Mar 2014
Location: Jacksonville FL
Posts: 3,984
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Re: Thumbs up for Third Gen Auto
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10-27-2021, 05:15 PM | #11 |
Senior Member
Join Date: May 2010
Location: (Not far enough...) Outside of DC
Posts: 3,387
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Re: Thumbs up for Third Gen Auto
My experiences have been similar. I feel like the parts I've gotten were worth more money than Michael's going rate.
He understands and very clearly communicates through the company's actions that customers have to want to continue to use any particular business multiple times.
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10-27-2021, 06:54 PM | #12 |
Senior Member
Join Date: May 2010
Location: southeastern Michigan
Posts: 10,114
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Re: Thumbs up for Third Gen Auto
At least some of us use the name he prefers, Michael.
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10-27-2021, 08:30 PM | #13 |
Senior Member
Join Date: May 2010
Location: (Not far enough...) Outside of DC
Posts: 3,387
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Re: Thumbs up for Third Gen Auto
As in most cases, there's a 'Big Toe' behind the 'Face.' Shout out to Jane!!!
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-Jeff H Have you thought about supporting the Early Ford V-8 Foundation Museum? |
10-27-2021, 09:06 PM | #14 | |
Senior Member
Join Date: May 2010
Location: East Shore of LAKE HOUSTON
Posts: 11,120
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Re: Thumbs up for Third Gen Auto
Quote:
Yes, he does prefer Michael. They are a perfect crew.....the voices you will hear when ya call Tennessee. Michael encourages you calling him on the phone with questions/orders. DD |
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10-28-2021, 09:00 AM | #15 |
Senior Member
Join Date: May 2010
Location: Meredith, N.H.
Posts: 767
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Re: Thumbs up for Third Gen Auto
Just prior to "Hershey" fall meet, they rebuilt a distributor for me as a spare. I could not believe the quality of his work as well as reasonable price ! Wonderful job, very impressed.
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10-28-2021, 09:43 AM | #16 |
Senior Member
Join Date: May 2010
Location: Rogersville, TN
Posts: 797
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Re: Thumbs up for Third Gen Auto
The people make the business. Michael and Jane are the best!
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10-28-2021, 09:51 AM | #17 |
Senior Member
Join Date: May 2010
Location: Encino California, near Burbank
Posts: 935
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Re: Thumbs up for Third Gen Auto
Had a couple of orders from in the last month. First went better than expected. Too bad their computer went down half way through my second online order. Called them and evidence of labor shortage connected me to a pair that couldn't figure. I resorted to an interrogation to pry the story out of them. Was wanting to make Third Gen as my primary because of the Roy history. Recently I opted for the snail shipping. When it arrives I'll know how things go. Sounds like the board is in love with Michael. When they grow into the expectations, hope they don't become a Macs/Eckler. Sure, we truly need them all. Good Luck: Fred A
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10-28-2021, 10:09 AM | #18 |
Senior Member
Join Date: Mar 2014
Location: Jacksonville FL
Posts: 3,984
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Re: Thumbs up for Third Gen Auto
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10-28-2021, 05:09 PM | #19 |
Senior Member
Join Date: May 2010
Location: (Not far enough...) Outside of DC
Posts: 3,387
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Re: Thumbs up for Third Gen Auto
Excuse me. I'm a fan and feel free to skip to the next post.
Here's another example: I didn't think I really needed a reverse idler gear for a '35 trans rebuild that I was discussing on the phone. The way I remember he showed an amazing picture and said "this box of a hundred" of them would last a while. Forty pounds of parts that were as close to brand new as 80 year old stuff gets. I won't reveal what he required to put one from the box into my package of goodies, but I really felt like I got the best deal on earth! And the peace of mind that goes with good, real Ford, actually original, parts. Similar experiences when I was getting some minty brake rods and other bits fell into my package. On another occasion I loved the engine mounts/water inlets that he had on the shelf for a 21 stud. Much improved over the eroded necked ones that I was holding. I got the complete wiring looms for my '35 from them. He does these repair jobs and vends parts to cover his bills, and knows the things I'll need even when I don't! He's got the parts books and numbers memorized. Nuts and bolts? The best!
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-Jeff H Have you thought about supporting the Early Ford V-8 Foundation Museum? Last edited by VeryTangled; 10-28-2021 at 05:17 PM. |
10-28-2021, 09:16 PM | #20 |
Senior Member
Join Date: Feb 2020
Location: BC Canada
Posts: 573
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Re: Thumbs up for Third Gen Auto
x2...
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