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07-07-2014, 10:46 AM | #21 |
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Re: So disapointed in Macs
Bert's is not just a visit, It's an experience. Where can you visit a show room with vintage parts, a warehouse with bins full of vintage parts, and engine rebuilder and Mod.A mechanic shop and a Mod A Junkyard all under one roof?
Terry |
07-07-2014, 10:57 AM | #22 | |
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Re: So disapointed in Macs
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It seems most of the more experienced know to stay away. i have noticed more newbies tend to use them mostly by reading previous threads on the subject. |
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07-07-2014, 11:26 AM | #23 |
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Re: So disapointed in Macs
Bert's and Bratton's cover all the bases for me. Great service, especially from Bert's. And as others have said, when I pass through Denver it's a pilgrimage to stop at the shop.
I did try to order something from Mac's a couple of years ago; I forget what, or why. Must have seen a promo or something. All I remember about it is that it was something small (spark plug connectors or the like) that could have gone in a padded envelope for $1.96 postage. Their shipping charge was $15, non-negotiable. More than the cost of the order. I canceled it and never went back. |
07-07-2014, 11:38 AM | #24 |
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Re: So disapointed in Macs
As a newbie, I've gotton 90% of my parts from Synders, i tried Mac twice no issue but when Don calls you personally on an order that he suspects is a miss well it's service you just do not get much today.
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07-07-2014, 11:49 AM | #25 |
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Re: So disapointed in Macs
Mac's has been swallowed by Corvette parts supplier Eckler, who has also swallowed Porsche parts supplier Performance Parts here in California, among others. It's a corporate giant that is expanding, and they invest their money in struggling businesses and use their experience in the parts business and shipping to turn their investment into profits to expand further. It's just a business decision.
I like to compare it to Walmart, where it comes down to the bottom line. The cheapest Chinese parts, at cut-throat prices, to hurt the competition. Macs uses very aggressive marketing, so aggressive that all of their spam goes right into my junk mail box by default. Folks, like buying nuts and bolts at the hardware store in town instead of Lowe's or Home Depot, if we can help it, we owe it to ourselves to buy our parts from that small business that is run by enthusiasts who go out of their way to help us out. If we have to pay a buck more for the same part once in a while, so be it, and I consider it smart business. If we allow the giant to squeeze the small businesses out of business, as Walmart does it, we'll be stuck with Mac's, who then will raise prices and show us the erected middle finger constantly. Whomever you buy your Model A parts from, don't buy them from Mac's unless you absolutely must because it's out of stock everywhere and you can't afford to wait. |
07-07-2014, 11:53 AM | #26 | |
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Re: So disapointed in Macs
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If you call Bratton's and ask for Tom Kortissis or Tom Turkle you will get advice based on 60+ years of Model A experience and OWNERSHIP. Tom K told me his job at Bratton's is primarily to answer customer questions - not fill orders. I have been dealing with Mac's for 7 years. When I go to their showroom counter the same guy is always there and IMO knows nothing about A's. He can't find a part on the computer without a part number. He is oblivious to part names, descriptions, etc. However, regular mailorder service from Mac's has been exellent. Bill G |
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07-07-2014, 11:59 AM | #27 | |
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Re: So disapointed in Macs
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Hope the IRS doesn't read this post, they may come after you for not claiming all those out of state sales you should be paying tax on
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07-07-2014, 12:39 PM | #28 |
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Re: So disapointed in Macs
Have used Macs for years-got tired of the rude inept phone conversations and just started with Snyders-honestly much happier with their products and the speed of shipping and not being told it is on order.................
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07-07-2014, 12:56 PM | #29 |
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Re: So disapointed in Macs
Hey Bobby,
At one time or another, we have all had a 'learning curve' relative to purchasing A/B parts. Sounds like you have a legitimate complaint with Mac's. Thanks for having the thought of informing the rest of us. HEY, IT IS NOT BADMOUTHING , IF IT IS TRUE !! IMO, GOOD alternatives are BERTS and SNYDERS businesses ! |
07-07-2014, 01:00 PM | #30 | |
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Re: So disapointed in Macs
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07-07-2014, 02:07 PM | #31 | ||
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Re: So disapointed in Macs
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While I was not there to observe both sides of the conversation, let me just say it this way. In all likelihood you spoke with Tom Jordan, ...and while he might have seemed "brash", he really is a genuinely nice and knowledgeable individual. Something to ponder that might be in his defense is tech advise is not his only job at Snyders. Getting orders filled is, --and you never know if Tom reluctantly dropped what he was doing to help you out yet had 10 other critical things on hold because of it. Knowing how Tom is, I truthfully would just chock it up to a stressful moment for him and not think about it again. He really IS a nice guy, ...and remember that he gets MANY questions a day from employees and customers who need immediate answers. Quote:
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07-07-2014, 02:13 PM | #32 | |
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Re: So disapointed in Macs
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07-07-2014, 02:35 PM | #33 |
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Re: So disapointed in Macs
Many complaints on the EV8 forum about Mac's shipping charges. Four and a half years ago, before I knew I ordered a few parts from Mac's, not thrilled with quality. Then I discovered thru here Bratton's and Snyder's and Berts. They are my sources now. A&L is 20 miles away, so I go there also, what great service AND they let me "wander".
Paul in CT |
07-07-2014, 03:44 PM | #34 |
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Re: So disapointed in Macs
I purchased parts from MACs since Feb/2014 for at least 6.000,- Only once a tiny piece went lost and has been resend without any fuzz. All shipping was to Austria, had luckily never any issues. Also communication via email was smooth and easy, have no reason to complain..
But I also order specific and essential parts with demand of perfect quality from other sources... Cheers Albert
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07-07-2014, 04:25 PM | #35 |
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Re: So disapointed in Macs
I have tried a number of US suppliers and have been disappointed by all on occassion. Macs currently threatens me with the possibility of a USD$70 freight charge (will let me know if more than this!) on any item regardless of the cost. Emails to seek a confirmed freight cost to Australia have gone unanswered. That really makes me want to buy...not!
I once asked Snyders a tech question regarding my Model A and was told that I had only ever bought some Model T parts from them in response. Great way to get me to purchase A parts! Probably the best service, both in price, freight and in answering all email queries has been from Mikes - but it is a limited range. I will be trying out Brattons and Berts in the future though. |
07-07-2014, 05:59 PM | #36 |
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Re: So disapointed in Macs
I rarely purchase from Macs' - I believe that he who advertises the most is because he needs to and I get catalogs etc from them regularly.
For Model 'A' I go to Brattons, you call there a get a little old lady and if she can't help she'll set the phone down and you'll hear her walk out to the shop and one of the guys will come back to help you out. I won't need to deal with anybody in customer service if they send me what I need and Brattons' has never let me down. |
07-07-2014, 07:00 PM | #37 |
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Re: So disapointed in Macs
Of the places I emailed about parts and getting them shipped to NZ, Macs was the ONLY place that replied at all. The parts I haven't got locally, came from Macs, no problems.
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07-07-2014, 07:38 PM | #38 |
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Re: So disapointed in Macs
"Duct Tape can't fix stupid, but it can MUFFLE the sound"
Allenw-dont think anyone could hear you.............. |
07-07-2014, 08:41 PM | #39 |
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Re: So disapointed in Macs
I can't under stand with all the classic cars in other country's, why don't you have your own suppliers. Seems to me it would pay you all to start one.
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07-07-2014, 09:57 PM | #40 |
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Re: So disapointed in Macs
Sure would be interesting to see what Mac's has to say about all this!
Hmmmmmmmmm?????? Pluck |
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