Mac's lost a customer today

[KansasV8]

What source of parts do you guys use? I had always bought my early V-8 parts from Macs but I am not going to use them anymore. I had made an order for two B fuel pump kits, two condensers, two points sets and a couple of fuel line connectors, less than $180 in parts but the shipping was $29.99 it all would fit in a medium flat rate box! They wouldn't ship it anyway but UPS and the flat rate figure. It's time to find someone else to do business with.

So who do you guys recommend for parts like I listed?

[Old Henry]

C&G Early Ford Parts http://www.cgfordparts.com/index.html But I've usually found them a bit more expensive than Mac's. I buy from them when I'm in a hurry because they're closer and I get their stuff quicker.

[Barry-ct]

I like the people at C&G, very friendly and accomodating. THat has to count for something. THe shipping rates they go by nowadays( most businesses ) is the latest way to make more off your sale. THey get volume discounts for shipping, but don't pass it on to you.

[Kube]

Originally Posted by KansasV8

What source of parts do you guys use? I had always bought my early V-8 parts from Macs but I am not going to use them anymore. I had made an order for two B fuel pump kits, two condensers, two points sets and a couple of fuel line connectors, less than $180 in parts but the shipping was $29.99 it all would fit in a medium flat rate box! They wouldn't ship it anyway but UPS and the flat rate figure. It's time to find someone else to do business with.

So who do you guys recommend for parts like I listed?

It depends on what you need of course... Carpenter has a very fair "standard" shipping price. Plus, for nearly all items, they are considerably less expensive than (ex) Drake for often the exact piece.
I was taught many years ago a couple of very basic rules in retail. One is: if one must charge a service fee (that would include shipping) that person / business is far better off placing that fee (hiding it so to speak) within the cost of the merchandise.
It is a perception thing. Most folks won't notice an extra .50¢ added to a part here and there but the will notice very high shipping fees and / or poor service.
Another rule: Statistically, a satisfied customer tells two persons of their experience. An unsaisfied customer tells ten.
And yet another very basic rule of business: A customers perception is the businesses reailty.

[jim1932]

I use Dick Spadaro because I don't get some idiot kid when I call to order.

[ct1932ford]

Sponsored Links (Register now to hide all advertisements)

Joe's Antique Auto Parts. Great Service everytime!
joesantiqueauto.com

[Mark Slight]

As Berry-ct stated I also like the people at C&G, they are very pleasent to talk with. I have an advantage living in California that my orders arrive quickley. As for venders who will not ship for reasonable charges and packaging they will get the message by lost revenue and customers. My 2cents worth.

Mark

[Shadetree]

Originally Posted by jim1932

I use Dick Spadaro because I don't get some idiot kid when I call to order.

I just talked to Dick yesterday about the clutch chatter issue with my `51 Ford F1. He took his time and explained to me the possibilities, not once putting down a business or a manufacturer.

I talked to Mac VanPelt yesterday also. Mac is another super icon in this business and takes his time to talk about drive train or engine issues.

From this point on I will go to these two gentlemen first. They have the expertise and the experience. We need to support those who help us most...

[funrunr]

I really liked dealing with Dick Spadaro. I ordered some parts that he had to obtain from other vendors which took a little longer but in return he only charged actual shipping. I thought that was unusually fare and I wasn't use to that great service. While making my order he took the time to help when needed and explained options. Great people!

[Cecil/WV]

Not to knock any other vendors, but the last order I made with C & G was at my door within 5 days, Ca to WV.

[TStiles]

I've ordered from most of them and found C&G to be somewhat more accommodating than the others. I like speaking with people who 1) know their products and 2) do what they say they'll do. I've had issues with MacHils shipping product that was only partly manufactured. That's the only source that I wouldn't return to under any condition.

[mike42]

Kansas.....ditto with C & G. I order on-line most every Sunday. My parts are shipped on Monday afternoon and I get a notice telling me it went out. Thursday I have the parts. I used Carpenter a lot, but C & G seems to be the best. I've not had all that great of luck with Mac's at all.

Mike

[Bassman/NZ]

C&G gave me a good overseas shipping rate and Cody was very helpful. Macs and Speedway have both priced themselves off my radar as far as shipping goes.

[Mike51Merc]

With shipping costs skyrocketing, these vendors have to get creative and use alternate shippers. Sticking with "one program" is efficient for your own labor costs, but your customers don't care about your internal labor costs.

[hardtimes]

Hey Kansas,
Hmm, you did not complain about the parts that you rec'd perse, so your complaint is shipping costs. Correct me if I'm wrong here, but if shipping distances are longer or shorter, costs are more or less? So, if I recommend C&G (or others) and they are further away from you, then say..Macs, will you have to pay more to ship same parts longer distance ? Well, good service/good parts.. very important and we all seem to look for that. So, do we pay for more ship costs... for 'good' service by shipping further? Yeah, choice is good. Bad service and/or bad parts make choice easier....but shipping costs? Because fuel/payroll/advert/taxes,etc..on/on are a rising reality (if parts are good), can you really point to a vendors' cost.
I use C&G and Sac Vintage Ford, because they are in Ca and so am I. But, Calif has highest taxes/gas/etc.. in the US. I have personally darn near stopped buying from vendors...due to shipping costs/practices..that you stated. Make do with less and buy from barners when possible. IMV, it's not the 'fault' of vendors that we are in this situation....they could all go to sneaking in hidden $ practices as someone suggested.

[TonyM]

Originally Posted by ct1932ford

Joe's Antique Auto Parts. Great Service everytime!
joesantiqueauto.com

Yup, and not only that--when you call you will be talking to Joe.

TM

[34pickup]

Their shipping costs is the very reason I also stopped buying from Macs. Stuff that would ship in an envelope is charged by a percentage of the cost of the item and like stated, shipped by UPS which is way more expensive on the small stuff. I like to use Midwest Early Ford Store. They are more reasonable on shipping.

[40fordpu]

Check out James at Joblot Auto. He is really knowledgeable, part prices are comparable to macs and shipping is always fair.

[hombres ruin]

I go to C&G alot as they are 30 mins from my house,in fact i was there yesterday.They are always helpful and have the stuff you need,I really never had a problem with them and i have been dealing with them for about 10 yrs now

[Pete/Ct.]

I use Spadaro, not only are they resonable and experts on old Fords but Dick is a frequent contributor to the Barn.

[Bassman/NZ]

Some companies are their own worst enemies in this regard. I sometimes have to send PC boards from New Zealand to Benicia, CA, for repair. I package them as small as possible and it costs me $11NZ which is about $9US by economy air. When they come back, they are in a way too big carton full of packing paper and the stamp on them is usually $32US!!!!! Now these are warranty items, so I dont care from my point of view, but it does not seem like a very good business practice from the US company's point of view.

[zzlegend]

Maybe you should look what they say about Macs on the Model A forum. And some responses from Macs.

http://www.fordbarn.com/forum/showth...highlight=macs

[Fe26]

[Quote] Another rule: Statistically, a satisfied customer tells two persons of their experience. An unsaisfied customer tells ten.
And yet another very basic rule of business: A customers perception is the businesses reailty.
__________________

Very good points Kube. But it gets worse. Another basic fact of a service based business is; for every unsatisfied customer that does complain (directly to the business) there are
twenty who don't. Of those twenty most will go back a second time, if they again receive poor service about ten percent will leave permanently. Some will continue on, putting up with bad service until at some point a trigger-point is reached, then they leave. The remainder simply put up with the bad service.

Another rule is; It's much harder to find customers than it is to lose them, and once a customer is lost it is almost impossible to get them back.

On the C&G guys, they're the only ones I use. I receive knowledgable advice, good service, no arguments or blame shifting when a part must be returned or replaced, and, shipping is very reasonable. The icing on the cake is; even though I would be prepared to wait three - four weeks for parts to be delivered to me in either Australia or New Zealand, I get them in 10-14 days.

[swedishsteel]

I have had very good, quick service from Midwest Early Ford. Someone mentioned that the farther you are from a vendor, the more the shipping. Not true with USPS--the flat rate boxes and envelopes are the best deal going for shipping, especially small stuff. Rod

[32phil]

Dick Spadaro, Van Pelt, SO Cal Sacramento, Early V8 Garage, Sacramento Vintage
This list covers almost all the bases.......... Any others are a distant 2nd choice.

[bige386]

Sponsored Links (Register now to hide all advertisements)

When I need a part or parts I deal with the guys at Obsolete & classic auto parts out of Oklahoma City. I have never had any problems with them.
www.classicautoparts.com

[hardtimes]

Originally Posted by zzlegend

Maybe you should look what they say about Macs on the Model A forum. And some responses from Macs.

http://www.fordbarn.com/forum/showth...highlight=macs

Yeah, just read the whole thing. Two/three things stood out:
First was the overall dislike for shipping rates/increases;
Second was that this company JUST CHANGED OWNERSHIP recently. That says alot. It you have ever been part of such a changeover..yikes, it's a wonder that they have managed to survive so far...i.e.-they need time to sort bad from good apples/practices/parts ,eh! It sure as heck takes more than a month or two to make all the changes that apparently were and are needed. However, the 'new' ownership promises needed changes.
Finally, I was in a quandry about WHY was the overwhelming majority of Macs intercontinental (other countries) customers happy/satisfied, when only about half US customers were satisfied Hm, an answer to this question may help Macs overall, IMO!
Possible answer, IMV, is that we are used to getting IT now and cheap. whereas long distance customers....are glad to get it at all..mabe?

[j32]

I buy my parts from Dick Spadaro, Dick and Bill are both very knowledgeable and I have also purchased a bunch of original parts from them. They go out of their way to keep their prices very reasonable,which is getting more difficult to do.

[Talkwrench]

Im with Bassman.. Im starting to move away from Macs only because of the cost of shipping, [ Im in Western Australia] Im sure the are making "a bit on the side" when it comes to shipping.. Started using C&G They seemed to be just as quick, I placed a small order for some U bolts this morning ..see what they charge me for post..???

[L78CHEVELLE]

I don't mean to open up a can of worns here. I'm only telling you what I do when buying parts. I don't buy from Illinois, New York, or California because of the way these states are taking away the freedom of individuals in their states. These states are the worst in my opinion, and I'm not going to support them.

[zzlegend]

Originally Posted by hardtimes

Yeah, just read the whole thing. Two/three things stood out:
First was the overall dislike for shipping rates/increases;
Second was that this company JUST CHANGED OWNERSHIP recently. That says alot. It you have ever been part of such a changeover..yikes, it's a wonder that they have managed to survive so far...i.e.-they need time to sort bad from good apples/practices/parts ,eh! It sure as heck takes more than a month or two to make all the changes that apparently were and are needed. However, the 'new' ownership promises needed changes.
Finally, I was in a quandry about WHY was the overwhelming majority of Macs intercontinental (other countries) customers happy/satisfied, when only about half US customers were satisfied Hm, an answer to this question may help Macs overall, IMO!
Possible answer, IMV, is that we are used to getting IT now and cheap. whereas long distance customers....are glad to get it at all..mabe?

I agree with you hardtimes.

[48-710]

I, also, live in Australia and found that shipping was a killer esp for larger items. BUT now I have a contact in FL where I have all my ebay and vendor sales sent too. Where they are repacked into smaller boxes/parcels and I only pay the correct postage. Larger ,heavier, items like brake drums are crated up and sent to a shipping agent that I use in LA and it comes over in his container. A little longer in time but a hell of a lot easier on the wallet

[Fe26]

Originally Posted by 48-710

I, also, live in Australia and found that shipping was a killer esp for larger items. BUT now I have a contact in FL where I have all my ebay and vendor sales sent too. Where they are repacked into smaller boxes/parcels and I only pay the correct postage. Larger ,heavier, items like brake drums are crated up and sent to a shipping agent that I use in LA and it comes over in his container. A little longer in time but a hell of a lot easier on the wallet

I too use a Sydney agent with contacts in L.A. Good for large or heavy items. If the postal charge is above $70.00 I use his service.

[uncle buck]

Originally Posted by hardtimes

Hey Kansas,
Hmm, you did not complain about the parts that you rec'd perse, so your complaint is shipping costs. Correct me if I'm wrong here, but if shipping distances are longer or shorter, costs are more or less? So, if I recommend C&G (or others) and they are further away from you, then say..Macs, will you have to pay more to ship same parts longer distance ? .

I think his point is here :

" the shipping was $29.99 it all would fit in a medium flat rate box! They wouldn't ship it anyway but UPS and the flat rate figure. ".

If you are unaware of the USPS flat rate shipping program, it can be a really good deal to use. It normally only takes 2-3 days for a USPS medium flat rate box to go anywhere in the lower 48 states and even with the latest postage increase its a flat $12.30 for the medium box size if I remember correctly.

[Cecil/WV]

I just ordered vent window seals from Mac's for my square T bird, the only vendor that I know where to get them, and they would fit in the littlest flat rate box, but the shipping is $17.00. First order I have given to them in over 2 years.

[trainguy]

I wonder if Mac's reads these threads?If I were in that business I would pay close attention to these feedbacks and try to do damage control.Phil

[Rowdy]

Is Early Ford V8 in Walker, Ia. still open? I bought some parts from them several years ago. Good customer service and decent quality parts at the time. If they are still open they would be my first choice. Rod

[37slantback]

Ditto

Originally Posted by Shadetree

I just talked to Dick yesterday about the clutch chatter issue with my `51 Ford F1. He took his time and explained to me the possibilities, not once putting down a business or a manufacturer.

I talked to Mac VanPelt yesterday also. Mac is another super icon in this business and takes his time to talk about drive train or engine issues.

From this point on I will go to these two gentlemen first. They have the expertise and the experience. We need to support those who help us most...

[ken ct]

Originally Posted by Rowdy

Is Early Ford V8 in Walker, Ia. still open? I bought some parts from them several years ago. Good customer service and decent quality parts at the time. If they are still open they would be my first choice. Rod

I sure hope so Rod, ive got some good original stuff from him over the yrs.And reasonable to boot. Pleasure to deal with. Maybe i'll call him and find out. ken ct. Hey Rod, just talked to Lowell @ EFV8 in Walker,he still going but buss. has dropped off conciderbly and hes barely hanging on.Maybe it will pick up for him putting something here on the barn. Hes such a nice old man it would be a shame to lose him.Lots of NOS parts he has. His # is 1-319-448-4592

[Rowdy]

Thanks, I will call and get a new catalog from him as likely later this year I will need afew things. My most recent one is 2003, so likely the prices and selection have changed some. Lets all try to keep a good man in bussiness. Rod

[T_Bird Guy]

I have had bought parts form Little Dearborn Parts from out of Minneapolis MN and was pleased with the service. Thier website is http://www.littledearborn.com/.

[Marv]

I have boughten parts from Lowell Meier for years. I first met him in the Zepher Hill car show and flea market. When business was booming he had a car show and hog roast for his customers every year . A great man and honest. Marv

[ken ct]

Originally Posted by Rowdy

Thanks, I will call and get a new catalog from him as likely later this year I will need afew things. My most recent one is 2003, so likely the prices and selection have changed some. Lets all try to keep a good man in bussiness. Rod

I talked with him at length this morn and he has NO new catalog,no money he said.I suggest buying stuff from him again,it would be sad if he closed shop. Im going to try i know that. He needs help boys,lets keep him going. ken ct.

[hardtimes]

Hey Uncle Buck,
I hear what you're saying and I know what he was saying. I've been in my own war with these people that won't / don't discuss sending something small in a small container...and with USPS. Hey, if 'they' don't use USPS, but have a contract with shippers that cause them and us higher/outrageous shipping fees, what are we to do? Take our business elsewhere...with same practices. I'm getting out of the bidness of paying much more in shipping fees...than I paid for the freakin part! Let's hear from those that have a favorable (to us) solution...because everything can NOT be shipped in a little box USPS..even if they would use it...which they won't.
You think 'things' are going to get better , shipping costwise ? Not unless you think taxes/fuel/transportation, payroll costs, etc are going down!
BTW..today just heard that USPS is going to cut out delivery on Saturdays.

[larrys40]

you might also try Don Baxter, Baxter Ford parts in Lawrence Kansas. Don and son Bob provide great service, repro, NOS,NORS parts.
Larry S.

[bo8109b]

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Mac's bases their shipping charges on the dollar amount of the order. A one pound order could conceivably cost 29.95 shipping which sucks. With their catalog in hand, it does state what shipping costs for various dollar amount orders.

[KansasV8]

Thanks to CT1932Ford. I just placed my order with Joe's for the exact same parts that I wanted from Mac's. Mac's wanted $29.99 to ship them. Joe's charge will be less than $9.00 And we had a very enjoyable conversation. I'm glad CT1932Ford put up the link to Joe's. And the price for the items was less than Mac was with their 15% discount.

From here in Kansas I would have never known about Joe's without the information from the Ford Barn.

Thanks guys.

[hardtimes]

x2 to CT1932Ford !
Checked out and looks mighty good when comparisons are made..thus far!

[Teich]

Well now I should of read this sooner, 2 days ago ordered window channel kit from Mac's, got it mailed to Canada was going to try and save a dollar, usually send to ND then drive down to pickup that little trip is getting expensive. Mail is the cheapest way to get things into Canada. Oh well, we shall see how bad the wallet gets hit! Laurie

[TJ]

Kansasv8, Joe's advertises in the V-8 Times every issue.

[WRA]

Originally Posted by KansasV8

What source of parts do you guys use? I had always bought my early V-8 parts from Macs but I am not going to use them anymore. I had made an order for two B fuel pump kits, two condensers, two points sets and a couple of fuel line connectors, less than $180 in parts but the shipping was $29.99 it all would fit in a medium flat rate box! They wouldn't ship it anyway but UPS and the flat rate figure. It's time to find someone else to do business with.

So who do you guys recommend for parts like I listed?

I just found this thread. They have lost me as well. I have spent at least $3k per year for the last 12 years, but no more.

In the last 6 months, I have had orders forgotten, incorrectly filled and recieved a few defective parts. The defects should have been caught. Broken mirrors, bad welds broken battery tray etc.

On Jan 1st of this year, thier shipping jumped almost 30%. If that wasnt bad enough, They now charge NY Tax of 6%. Had a look last night and a order with 85$ in small parts would cost over $25 in shipping and new taxes. Ill spend the extra at C&G or Midwest Ford before I deal with Macs again.

[FRITZ47]

Freight costs have "exploded" during the past few years. In some cases, the post office flat rate boxes are now higher in cost than UPS. UPS adds extra costs to the shipper that most of us do not realize - fuel surcharges, residential delivery charges, oversize charges, and other charges to certain high delivery areas that most people are unaware of. If UPS makes an address change (even a minor one) there is an extra charge. Fedex is probably the same. Post Office shipments may sometimes be lower in cost, but handling and claims processing may be more difficult. As the price of fuel goes up, freight costs will continue to increase.

Eventually you will see that the freight costs might approach (or exceed) the product costs on certain bulky items. Merchants are in a tough spot. If they are set up with UPS or Fedex, everything flows through fairly automatically, as packages are scanned as they are exit their conveyors. Taking a few packages to the post office is possible, but is time consuming (driving to the post office, waiting in line, etc.). Regardless of who you deal with, freight costs will be somehow included with your merchandise. I would rather pay a slightly higher cost and have the goods shipped the same or next day than to lose a few days in "processing time".

Talking to a knowledgeable person on the phone is another important feature for all of us. Some companies today force every order to the Internet, and if you call the company you have to listen to recordings push buttons and sometimes leave a message and wait for a call back. What ever happened to customer service?

FRITZ

[KansasV8]

I have been using Joe's over the past couple of months and am extremely pleased with them. Very knowledgeable people, friendly, and are willing to ship the cheapest way possible. Even will take a flatrate box to the local post office. Never again will I use Mac's. Joe's web site is: www.joesantiqueauto.com telephone 1-800-508-3980
Thanks Ford Barn, if it weren't for this site I would have never known about Joe's!

[malpais]

Thanks for the post - sure a lot of folks will check out joe's. There is no second "s" in the site though. www.joesantiqueauto.com.

[B-O-B]

I haven't tried it yet BUT USPS says if it fits it ships(flat rate box) & to call them & they will pick it up. That was on the tube in their commercial.

[dean333]

So is it Dick Spadaro Auto Parts???

[THEBAV39RUMBLECONV]

you might consider Job-Lot Automotive in New York for generic stuff like that. I've found them to be quite resposive and reasonable.
THEBAV39

[Mac VP]

As a vender, we find that shipping choices are often made on a case-by-case basis. We use both UPS and USPS. We try to ask the customer what he'd prefer. Sometimes there are local delivery issues so we want the customer to receive his package ok.

The USPS flat rate cartons are convenient but do not always handle some items.....example a set of head gaskets. We also won't use them for a starter as there isn't adequate room for the needed padding to protect the part. Also, you can ask the postal driver to pick up your packages, but you don't get a receipt from him proving that the post office has the shipment. For that reason we still make a run to the P.O. To hand over the pkgs. Someone has to make that drive and take that time.

Prices vary a lot with UPS....as stated above. Rural deliveries, fuel surcharges, etc. Also, we have to add adequate insurance to cover the value of the order. We do compare overall costs when evaluating each order.

As a rule, we don't recycle cardboard cartons. Generally they have become worn or torn by the time they've made it to us. We invest in sturdy double corrugated cartons for the heavier shipments. We add a small amount to cover the extra costs for these.

We place a high priority on the proper packaging of our customer's orders. More than most people know. Adequate padding, poly bagging, heavier cardboard, strong sealing tape, and most importantly...thought given to the actual packing with its trip to you in mind. Sometimes, this also means choosing UPS over USPS because of what is in your order.

So, at least as far as we are concerned, there are many factors that go into the shipment of your order. The shipping costs HAVE crept up, but we still care about your actual order and your transportation cost....whether local or around the world.

Mac VanPelt
VANPELT SALES LLC
P.O. Box 327
Batavia, Ohio. 45103
(800) 299-7496
www.vanpeltsales.com

[Cecil/WV]

Mac, Everything you have shipped to me has come in very good condition. Thanks.

[bills1020]

We ship both UPS and USPS. We like to use US Mail when we can. Our main issue with the post office is when a package is lost or damaged. Even though they issue a tracking number, if the package is lost the claim pocess is terrible. It can take over a month to settle a claim on an insured package. All the while we have an unhappy customer because of the time involved. UPS settles claims quickly and the replacement order can be sent out sooner. It doesn't happen very often but it does happen. On packages of any value, it costs more to ship UPS but delivery time is guaranteed and claims are handled quickly if anything happens.

We often "catch it" either way. Customers are unhappy about slow US Mail delivery or unhappy about high UPS cost. We try to ask the customer on orders that can go either way. We battle the shipping cost issue on incoming orders as well.

Most companies have policies due to past experience. Good or bad. We do shipping cost on an order by order basis. The downside of that is we can't give a customer an accurate shipping price at the time of the order. We have to box it up, put it on the scale, and put in the address. If we had to do a generic "shipping formula" we would have to do it in a way that covers us on cost on all orders. That would mean that some customers would greatly overpay. We are small enough to take the time to figure freight on each order based on size, value, and weight. Some of the larger manufacturers can afford to lose money on shipping because they are making many times over their money on the part. The rest of us are working with a much smaller profit margin.

Thanks, Paul
Midwest Early Ford

[Tony, NY]

Originally Posted by dean333

So is it Dick Spadaro Auto Parts???

I've bought a lot from him, over the years.
http://www.dickspadaro.com/

[Ross F-1]

My first call is always to Antique Auto Supply in Arlington TX, 817-275-2381. http://www.antiqueautosupply.com/, they are a true mom'n'pop. They carry most of Dennis C's parts. What I like is that they charge actual cost to ship, and do it the cheapest way unless told otherwise. For instance, I needed a small spring that goes on the accelerator pedal of my truck. It would have triggered the minimum shipping cost at any other vendor ($8 or $9), but only cost me $1.50 shipping from AAS as they put it in a padded envelope.

Interesting article about them here: http://youtu.be/VadAcb94GZE

[ems customer service]

Originally Posted by FRITZ47

Freight costs have "exploded" during the past few years. In some cases, the post office flat rate boxes are now higher in cost than UPS. UPS adds extra costs to the shipper that most of us do not realize - fuel surcharges, residential delivery charges, oversize charges, and other charges to certain high delivery areas that most people are unaware of. If UPS makes an address change (even a minor one) there is an extra charge. Fedex is probably the same. Post Office shipments may sometimes be lower in cost, but handling and claims processing may be more difficult. As the price of fuel goes up, freight costs will continue to increase.

Eventually you will see that the freight costs might approach (or exceed) the product costs on certain bulky items. Merchants are in a tough spot. If they are set up with UPS or Fedex, everything flows through fairly automatically, as packages are scanned as they are exit their conveyors. Taking a few packages to the post office is possible, but is time consuming (driving to the post office, waiting in line, etc.). Regardless of who you deal with, freight costs will be somehow included with your merchandise. I would rather pay a slightly higher cost and have the goods shipped the same or next day than to lose a few days in "processing time".

Talking to a knowledgeable person on the phone is another important feature for all of us. Some companies today force every order to the Internet, and if you call the company you have to listen to recordings push buttons and sometimes leave a message and wait for a call back. What ever happened to customer service?

FRITZ

thank you from all the vendors