Warning about c&g

[Joe Immler]

I have bought parts from C&G and have never had a problem. As the others have said "talk to Kyle" or another manager. They WILL make it good.

[swoopNZ]

I live thousands of miles away in new Zealand and have been dealing with C&G for many years. Never had a problem. I do remember however, that way back that there was an issue with Drake's sending units not being compatible with original fuel tanks.
Chris.NZ.

[Charlie Stephens]

Originally Posted by Digger

I bought a new gas tank for 33-34 (part 40-9002-OR) and was told by them I would need part number 40-9003 to adapt the original sending unit to this new tank. $45 bucks. See page 121 of their catalog.

IT DOES NOT FIT, THE HOLES DO NOT LINE UP! My mechanic shop of over 25 years of working on my cars called them, to be told we didn’t know what we are doing. The employee on the phone rude and refused to listen. I spent thousands of dollars on parts, will never spend another penny with them.

Have been told by our local EFV8 parts place that they sold me a ‘35 adapter. Their catalog and part are incorrect.

Interesting when reading your first post it sounds like you didn't call personally and maybe you weren't even where you could hear the call. Did your mechanic start with an "attitude" when he made the call? Your mechanic ends up looking better if he solves a problem for you. Call them yourself. If this finally gets settled in a positive way please consider revising your title to be fair to them.

Charlie Stephens

[A bones]

I just had to know.

So I did a count of the 39 replies so far.

Outside Expectations or Experiences with Outside purchases 13 posts.

Positive comments of C&G experience 22 posts.

Negative comments of C&G By the OP 2 posts.

Negative comments of C&G by others 2 posts.

Good night.

[JM 35 Sedan]

Originally Posted by A bones

I just had to know.

So I did a count of the 39 replies so far.

Outside Expectations or Experiences with Outside purchases 13 posts.

Positive comments of C&G experience 22 posts.

Negative comments of C&G By the OP 2 posts.

Negative comments of C&G by others 2 posts.

Good night.

Good post A bones.

The OP in this thread is the first negative post on C&G that I can ever recall seeing on Fordbarn. I've only occasionally ordered parts from C&G, and I don't recall having any problems. I personally would not hesitate to place an order with them today.

[51504bat]

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Still waiting to hear if the OP called C&G himself and what the outcome was?

[3738]

Couple weeks ago ordered a fuel pump for my 38 Coupe over the phone, friendly knowledgeable person on the phone, pump arrived a few days later, installed it no problems, works great.


Makes that 23 positive comments so far

[Ozyrodder]

I find it inexcuseable to bad mouth a business without personally talking to them about the issue.
Kyle, Dorathy and the team there are all stand up people who are happy to take the time to discuss your project and offer guidance and advice based off their VAST experience in the early ford game.

I have used them for years on several projects and have never heard such a bunch of baloney. Talk to them and straighten it out, please.

And please edit the name of your thread so it doesn't misrepresent your issue with a pattern of behaviour by the business.

[36tudordeluxe]

Have been using C&G for over 20yrs. and have always found them to be very accommodating and helpful; I have no doubt they will resolve this to your satisfaction.

[B-O-B]

The parts that I have bought from C&G arrived on time or before,fit fine & best of all,save the best for last, they were delightful & helpful to talk to & order from.

[Russ/40]

Its a crime to have the thread name glaring on the most current page. Can we all just stop this thread by no longer adding to it. Stop and let it die and fade away.

[Charlie Stephens]

Originally Posted by Russ/40

Its a crime to have the thread name glaring on the most current page. Can we all just stop this thread by no longer adding to it. Stop and let it die and fade away.

I had hoped we could stop it by Digger posting the results of his call to C&G. As you stated, he should also change the title.

Charlie Stephens

[fourfords]

I would imagine C & G is encouraged by the support they have earned from everyone else.

[Kruzn40]

I've been buying stuff from C & G on and off for the best part of 30 years and have never, ever had an issue, and that's all the way back to when Clyde and Gail were running the show with Dorothy and Kyle assisting.

[Tinker]

One thing to always know about the internet if you see it once. You ignore it. If you see it twice maybe there is some volatility. You see it a dozen times... well it might be true or sh!t. It's the internet.

More people here have had great experiences. It's a part mislabeled in the catalog or thought to be original (how often has that happened, a few times).

Digger is no newbie. Maybe a bad part or label. I'd be a bit forgiving if I spend thousands and got one part that was bad. Really up to C&G and the buyer to make it right. Nothing is certain really. Let it die till Digger updates. Only they can clear this accusation.


.

[Graeme / New Zealand]

They sent me the wrong part once and then sent me the correct part all the way down here to NZ at no extra cost and without me sending the wrong part back. They never asked me to send it back, but I did out of my own pocket as a show of "good will" for the outstanding service they had given me over the years.

GB

[Mart]

Someone mentioned Joe's Antique yesterday, I downloaded the catalog and in there there were specific notes re the tanks and adaptors.

To be honest sometimes we don't realise how lucky we are. If you had an old British car like a Vauxhall you wouldn't be able to buy hardly anything.

Mart.

[3twinridges]

They are one of the best suppliers IMHO. Their wiring is top notch.

JB

[petehoovie]

Originally Posted by 3twinridges

They are one of the best suppliers IMHO. Their wiring is top notch.

JB

3twinridges - are you referring to Joe's or C&G with respect to "top notch" wiring??

[3twinridges]

Originally Posted by petehoovie

3twinridges - are you referring to Joe's or C&G with respect to "top notch" wiring??

C&G, never had a problem. I really have never had a problem with any supplier they didn’t handle. I am just glad we have suppliers!

JB