The Ford Barn

Darlene · 02-24-2012, 02:10 PM

Gentlemen,
This is Darlene Waldmiller, Marketing Manager for MAC's Antique Auto Parts. I handle ecommerce (email and web) for MAC's and I am posting in place of our Vice President/owner, Randy McIntosh, who is out of office for a few days. First of all, let me apologize for any less than stellar customer service you may have received, as customer service is always a priority for MAC's. We are working very hard to make improvements in our shipping methods and response time on customer issues. We know we have some issues that we need to resolve to get orders out the door faster for everyone, but we still strive to provide an individual level of service, that at times, has caused unusually high delays. For instance, we contact customers individually on back orders to see if they WANT to back order the item, or not, because we know as car guys, you may prefer to search out the part you need right away for your restoration. We are investing more heavily in inventory, and even keep many "onesies" on hand that we don't even sell one of in a year, just in case we are the only place that has that one part left for a guy that really needs that part to complete his restoration. As a Lockport NY based company, our in-house customer service team strives to improve on their service every day, and we do take the time to react to issues. We are very thankful for our customers and appreciate forums like Ford Barn, where guys can talk and get help with their restoration questions. Please do not hesitate to contact me with company issues or website issues. I look forward to your feedback.

02-24-2012, 02:10 PM	#17
Darlene Junior Member Join Date: Feb 2012 Location: Buffalo, NY Posts: 11	Re: Check on your order from Macs Gentlemen, This is Darlene Waldmiller, Marketing Manager for MAC's Antique Auto Parts. I handle ecommerce (email and web) for MAC's and I am posting in place of our Vice President/owner, Randy McIntosh, who is out of office for a few days. First of all, let me apologize for any less than stellar customer service you may have received, as customer service is always a priority for MAC's. We are working very hard to make improvements in our shipping methods and response time on customer issues. We know we have some issues that we need to resolve to get orders out the door faster for everyone, but we still strive to provide an individual level of service, that at times, has caused unusually high delays. For instance, we contact customers individually on back orders to see if they WANT to back order the item, or not, because we know as car guys, you may prefer to search out the part you need right away for your restoration. We are investing more heavily in inventory, and even keep many "onesies" on hand that we don't even sell one of in a year, just in case we are the only place that has that one part left for a guy that really needs that part to complete his restoration. As a Lockport NY based company, our in-house customer service team strives to improve on their service every day, and we do take the time to react to issues. We are very thankful for our customers and appreciate forums like Ford Barn, where guys can talk and get help with their restoration questions. Please do not hesitate to contact me with company issues or website issues. I look forward to your feedback.