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Darlene · 01-22-2013, 01:57 PM

Below is a response from Matt Jordan, CEO of Eckler Industries;
posted by Darlene Waldmiller, Marketing Manager at MAC’s:

We appreciate the candid feedback from everyone. This helps us prioritize and focus our efforts at making MAC’s a better company. We’re working hard to put into place new systems and procedures that will speed up shipping and improve service levels. While I can’t promise that the transition will be without snags or hitches, I can promise that we are focused on driving improvement. I hope that those who are satisfied with MAC’s performance will find their service much better, and those that have not had a good experience will give us the opportunity to show what we can do over the coming months.

Thank you again for your honest feedback – we sincerely hope to use this to make for a better customer experience.

Regards,

Matt D. Jordan
CEO, Eckler Industries, Inc.

01-22-2013, 01:57 PM	#60
Darlene Junior Member Join Date: Feb 2012 Location: Buffalo, NY Posts: 11	Re: Mac's survey Below is a response from Matt Jordan, CEO of Eckler Industries; posted by Darlene Waldmiller, Marketing Manager at MAC’s: We appreciate the candid feedback from everyone. This helps us prioritize and focus our efforts at making MAC’s a better company. We’re working hard to put into place new systems and procedures that will speed up shipping and improve service levels. While I can’t promise that the transition will be without snags or hitches, I can promise that we are focused on driving improvement. I hope that those who are satisfied with MAC’s performance will find their service much better, and those that have not had a good experience will give us the opportunity to show what we can do over the coming months. Thank you again for your honest feedback – we sincerely hope to use this to make for a better customer experience. Regards, Matt D. Jordan CEO, Eckler Industries, Inc.