[Frank Miller]

I once said, if you please 80% of the people you've done 100% of the job.
Charlies did a carb for me and there was an issue with a power valve. He got some bad ones or something like that. Sent it back and he took care of me as well as let his other customers know about a potential problem.
Another story was when we put on the national meet in Saratoga and a vendor was complaining that he could not camp in the flea market. He appealed to Charlie as an ally and got nothing. He ultimately canceled his registration and we refunded him. I sent an email to our registration person with the name in the subject. The content just said F*** him. Sometimes you just got to laugh at the problems and move on.