Quote:
Originally Posted by Karl
The issue is they have shipped them across the other side of the world. The huge shipping costs makes them reluctant to fully refund all costs and to refund they often want the defective part back -another horrendous shipping bill . In the end you just write it off and don't deal with them again
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No, the issue is that
THEY SCREWED-UP! They either mis-labeled the part, or didn't have the expertise OR DESIRE to understand the idiosyncrasies of the parts involved, nor the desire to stand-by any form of customer satisfaction. The RIGHT thing to do when in business is to eat crow and pony-up when mistakes are made. DD