[Fred A]

The point that some of the happy customers miss is that it is nothing noble about a vendor being able to do well with nearly all of their customers, but to know how to make it right when it is obvious that they have screwed up an order. Not happen to you? Well that's just Great! But for Mac's to sit there and lie to a customer when an occasional flaw in the system is found and send them as they did me to the dead zone (voice mail) where a response is not likely to happen in a timely manner and the customer is motivated to call a few times a day hopeing to get a truthful or even frank answer. Finally someone slips out the truth about a bungeled order and it all becomes clear that the staff misinformed the customer early on and the Mac's system would rather leave that customer wondering what's really up with those guys. Darlene from Mac's comes on the Barn and gives the issue a little lick and the chorus of supporters may as well have said that it never happens to them so.. What the problem with those that may not have been as well served? I Have seen what they really do with problems. They disrespect the customers as trouble makers and just bury their heads until the order is filled and that's the end of it. It is only fair that a potential customer know that an order can be held for reasons that are most convenient to the vendor but leaves that customer wondering what happened. Good Luck: Fred A