Quote:
Originally Posted by Darlene
Gentlemen,
For instance, we contact customers individually on back orders to see if they WANT to back order the item, or not, because we know as car guys, you may prefer to search out the part you need right away for your restoration.
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Darlene,
Thanks for posting. The above statement is not true. Your company just shipped me a pair of 1932 hood handles that were on back order. Meanwhile, I ordered them elsewhere to finish the project. When I called after receiving an email about it already being shipped, I was told to send them back (at my expense). So now I'm going to be out another $7 and trip time and gas that I could have saved if someone had actually contacted me before shipping a back ordered part.
Sincerely,
Chad