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Mac's survey Anyone else get an email customer satisfaction survey from Mac's (Eckler)?
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Re: Mac's survey Yes, Ive already given them all the money I'm ever going to. They know how I feel about their customer service department.
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Re: Mac's survey Yep, what Craig said. And I live close enough to be able to drive to them. Its my understanding that the business has changed hands, maybe the new owners are trying to fix things.
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Re: Mac's survey They know Better!
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Re: Mac's survey Wow, ...and I thought I was the only one who felt that strongly about them!! :D
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Re: Mac's survey has anyone given the new owners a try?
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Re: Mac's survey Quote:
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Re: Mac's survey I wouldn't expect mass changes right away if here are new owners unless of course they can do i like Hotel or Restaurant Impossible on the Travel and Food Channels
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Re: Mac's survey Are they that bad? I did order parts and it took only 4! Days and i had the order here in Holland exacly what i order so sometimes the do it right.
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Re: Mac's survey After Christmas I took advantage of their Offer, to Buy over $149.00 and received Free Shipping. Of course I bought a New Front Spring and some other Heavy items. Was a Good Deal for Me, the Spring was of Good Quality, I saved around $34 in Shipping costs on the Order. And because I had it shipped to Florida, I saved another 8% NYS Sales Tax, over being sent to my Home in NY. I also think it still took 6 days by UPS to Florida.
I Don't know if the Order was under the New Owner's. At home in NY, if I use them it takes 4 days to reach Me, and I live about 250 Miles from them, 5 Hour Drive!! Go Figure. I mostly use Snyder's, and Brattons, faster shipping, and cheaper shipping from both as I Specify USPS Priority Mail and receive orders in 3 Days some times 2 Days!! |
Re: Mac's survey They are the last company I would order from.
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Re: Mac's survey I don't buy from them because of NYS Sales Tax, but have had good dealings with Eckler's Corvette Parts (fair prices, quick shipping, and reasonable customer service). Gosh, I used to work for Doug MacIntosh, who started Mac's, when he was a surveyor - many, many, many moons ago.
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Re: Mac's survey I got the survey also, but I couldn't really enter my issues or problems into it because of the limited multiple choice format. I don't have confidence in their parts being correct. For example, I bought headlight conduits for my A that were way too long. I didn't figure this out until after doing a lot of wrangling trying to make them fit. I found one original in my spare parts box and that answered the question. Also let me compare quality. I ordered a set from Bratton's and got parts that were right, and good quality. There are other good sources as well, but Mac's has slid way down on my list. I hope the new owners will be an improvement, I hope so.
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Re: Mac's survey I would not buy anything from them for any car, under any circumstances.
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Re: Mac's survey I also took the survey. I don't think they will like the results of mine, assuming they read it. Maybe, like someone above pointed out, the new owners will improve things. Unless I hear a number good thing about them, I wont know if they have improved or not as I don't buy from them anymore.
Rusty Nelson |
Re: Mac's survey DITTO the ABOVE TWO !!
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Re: Mac's survey I got the survey but almost never answer them. I have made a few purchases from them no problems or complaints except that their prices seem a little high so made purchases on sale items.
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Re: Mac's survey Well, I might just be lucky, but, at least under the old owners, I never had any troubles or complaints. Haven't ordered from the new owners. I always liked their dog mascot.
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Re: Mac's survey Quote:
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Re: Mac's survey we used to get 10% vendor discount
I thought they were high combined with the shipping, even with getting that disc off and very rarely ordered. |
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