Check on your order from Macs
 

Placed an order from macs last tuesday 14, have not received it, and I am only 4hours drive from there. called today and they told me it was boxed on the 18th and for some reason been sitting in the shipping dept. ever since, customer service did not know why. so it will take about 2-3 weeks to get a 75.00 order from them. Glad it is winter and not in a hurry for the parts. If you ordered from there call, maybe they need a new shipping boss.

Re: Check on your order from Macs
 

I too am long waiting for an order that they have confirmed that they were holding deliberately for confirmation of my gift certificate. Seems that they get caught on a procedural glitch and have no authority to proceed with an order until all their internal issues are satisfied. Was never warned that orders could be held up even though they have held my money for months and my need of the parts would be little concern when balanced against their bungling. Took several days to get a strait story from Mac's, just that the telephone staff was "directed" to pass me off to a Tammy who was not in the office and never returns calls. All I got was Tammy's unresponsive voice mail. Note that their gift certificate process will set back any order while they wait for physical posession. That with the tangled list of conditions that the certificate is not useable, the whole thing appears to be a scheme to front them cash so they can perform poorly when it's time to redeem it. Could Macintosh be at that stage of his business that he spends too much time on the course and lets his money machine grind away unsupervised? Don't get me wrong, I recognize that we need these guys out there to keep our toys on the road but there seems to be little responsiveness when the needs of a customer runs into their rigid business organization. Fred A

Re: Check on your order from Macs
 

Feelin' your pain 35 Coupe, spare a thought for Downunder & international 'Barners. I am on the cusp of ordering a whole mess of parts for my bro's 35 coupe & dreading the process. Options are limited. Maybe an online petition en mass to the Macs organ grinder instead of the monkeys to register complaint.

Re: Check on your order from Macs
 

Hate to hear the bad experiences from any vendor,since manufacturing in the U.S.A. seems to be waning, customer service should be a priority.Unfortunately I've experienced problems in the past and ask pointedly about shipping times from everyone!

Re: Check on your order from Macs
 

Ordered small parts on the 14th and they just sent a email they shipped today 9 days after the order. WTF they were never like this. I won't order from them any more, is all the vendors getting like this.

Re: Check on your order from Macs
 

had same experience from MACS! Received parts 10 days later and only half parts were correct. Called to complain and they had to listen to recording of my order with their sales person to verify I had actually ordered parts in question(suggested I was lying). Called 2 days later to admit their mistake . They sent parts free shipping but took week(could have been 3day priority considering it was their mistake).No desire to do business with them in future!

Re: Check on your order from Macs
 

I received an email telling me my ordered was shipped an hour after I called. they sent it out priority mail, could take 3 to 6 business days to get. I live 4 hours away, what kind of priority it that. Must be sending it by carrier pigeon.

Re: Check on your order from Macs
 

They are waiting for the sh!!t from china.

To Each His Own Issue
 

Re: Check on your order from Macs
 

Ordered parts on Feb 9, called on Feb21 to ask where they were, told that one item was on back order and shipment held up. Supposedly sent on Feb 21, looking for delivery tomorrow or Mon. Glad I'm not on the side of the road waiting for these parts.

Re: Check on your order from Macs
 

:(aw man, i just sent an order in a couple days ago to take advantage of their sale.
rich

Re: Check on your order from Macs
 

I"ve ordered lots and lots over many years and had nothing but good results. Maybe soneone is having a bad month , or something has changed .....let them know !

Re: Check on your order from Macs
 

I have to give Snyders A parts praise, If we order parts on a thursday evening, they are delivered monday or tuesday morning
NOT bad considering we are in Central Queensland AUSTRALIA.
Lawrie

Re: Check on your order from Macs
 

I order from them a lot, 1 to 2 days delivery to Michigan but I do always pay the $3.50 to have them shipped same day.

If there's time I drive up to Northwestern Auto in Grand Rapids, they have everything in stock and it's fun to visit

Re: Check on your order from Macs
 

The fastest shipper is Joblot, unfortunately, they don't have the inventory that others have.

Re: Check on your order from Macs
 

Always good results with Mac's. However, after being in business for about 40 years I realize "stuff" happens and people screw up. No serious business person desires unsatisfactory performance from his company. If you give the owner the facts he will, nearly, always take corrective actions.

Re: Check on your order from Macs
 

I just recieved a large order from Mac's, Out of two pages of parts, one was damaged, and the other was the wrong part in the right package. I called and told them and they told me to keep the bad ones, and they shipped the right parts to me, no charge, and I had them in three days to Alaska. So far they have done alright by me, but I think it depends on who takes your order and who you complain to.

Re: Check on your order from Macs
 

Gentlemen,
This is Darlene Waldmiller, Marketing Manager for MAC's Antique Auto Parts. I handle ecommerce (email and web) for MAC's and I am posting in place of our Vice President/owner, Randy McIntosh, who is out of office for a few days. First of all, let me apologize for any less than stellar customer service you may have received, as customer service is always a priority for MAC's. We are working very hard to make improvements in our shipping methods and response time on customer issues. We know we have some issues that we need to resolve to get orders out the door faster for everyone, but we still strive to provide an individual level of service, that at times, has caused unusually high delays. For instance, we contact customers individually on back orders to see if they WANT to back order the item, or not, because we know as car guys, you may prefer to search out the part you need right away for your restoration. We are investing more heavily in inventory, and even keep many "onesies" on hand that we don't even sell one of in a year, just in case we are the only place that has that one part left for a guy that really needs that part to complete his restoration. As a Lockport NY based company, our in-house customer service team strives to improve on their service every day, and we do take the time to react to issues. We are very thankful for our customers and appreciate forums like Ford Barn, where guys can talk and get help with their restoration questions. Please do not hesitate to contact me with company issues or website issues. I look forward to your feedback.

Re: Check on your order from Macs
 

Hi Darlene thanks for the post, you may want to stop in at the HAMB and post there also, http://www.jalopyjournal.com/forum/s...d.php?t=674380

Re: Check on your order from Macs
 

Darlene:
Thanks for your response. I was one of the "late deliveries" a couple of weeks ago. You need to tell management that there are threads popping up on various message boards and people have definitely noticed the delays. Search here and on the HAMB for some other stories told by your customers.

Re: Check on your order from Macs
 

Ordered the 10th. Shipped on the 20 won't arrive till the 27th......I'm just disappointed that it didn't ship as fast as other orders I have placed.....No big deal. I'll be ordering again.

Re: Check on your order from Macs
 

Thanks for the tip, and believe me, we are working on ALL the issues.


Darlene Waldmiller
Marketing Manager
[email protected]
716-204-9378
716-210-1370 fax
MAC's Antique Auto Parts
www.macsautoparts.com
Your One Stop Source For Quality Parts and Accessories for your 1909-70's Ford & Mercury

Re: Check on your order from Macs
 

Just the fact that you guys showed up here and are acknowledging it is all I need.

Re: Check on your order from Macs
 

I placed an order on 2/9 and called on 2/21 to inquire about delivery. The person that I spoke to checked and said the order was still at their location and would be UPS mailed that afternoon. Today 2/24 the UPS truck drove past my house without so much as a wave. Job Lot gets me an order by UPS the next day if I order in the AM, I get the delivery in 24 hours I haven't bought from Carpenter for some time, but when I restored my Cushman it was the same delivery schedule. Maybe they are having economy problems and won't be with us much longer.

Re: Check on your order from Macs
 

Ha Carpenters has 32 water pumps listed on ebay buy it now $75 plus shipping, we called to order directly from them and they said they didnnt have any in stock

Re: Check on your order from Macs
 

My order was not back ordered, it was boxed in 4 days, and sat in shipping dept. for 6 days and the person I talked to did'nt know why.

Re: Check on your order from Macs
 

I've ordered from Macs in the past with no problems but not for 5 years or so. Carpenters was my choice 20yrs ago when I did my first coupe ( everything done by snail mail then). Service was top rank so have things changed there? More recently been dealing with C&G in Ca ( Pacific coast to Pacific country shipping route) . Placed an order 3 weeks ago for some new body mounts when I had the chassis rail fixed. Arrived in 7 days...pretty good for International I think. Never had a "bum" deal from them ever. I would still use Macs, helpful people when I last dealt with them. I have used the "duck man " in Washington State too with indifferent service but to give him his dues when a large order was going to cost a bomb in shipping he contacted me to see if I still wanted to proceed with the order. I guess we all have to be a bit tolerant at times. When the same problem keeps happening I it is time to consider options and vent to the vendor. If they don't lift their game, they loose in the end.

GB

Re: Check on your order from Macs
 

Darlene,
Thanks for posting. The above statement is not true. Your company just shipped me a pair of 1932 hood handles that were on back order. Meanwhile, I ordered them elsewhere to finish the project. When I called after receiving an email about it already being shipped, I was told to send them back (at my expense). So now I'm going to be out another $7 and trip time and gas that I could have saved if someone had actually contacted me before shipping a back ordered part.
Sincerely,
Chad

Re: Check on your order from Macs
 

Have always had good service from MAC's. Will assume, until proven otherwise, that this is a temporary "glitch" in their system. With regard to reaching upper management, I've had a couple of occassions to sell cores to MAC's. When I called the number listed in their catalog for dealing with cores, I've been connected to Randy (Macintosh) himself. Seems like a good man who's interested in his business and his customers. At least we now know that the business - in the person of Darlene - monitors this site and, hopefully, other sites as well. If they weren't interested, I doubt that they'd bother. FWIW

Re: Check on your order from Macs
 

I've had nothing but good luck with Mac's for over 22 years

Re: Check on your order from Macs
 

I've placed quite a few orders with Mac's over the last few years. I've always placed the orders online as it's easier when there's a six or seven hour time difference, and usually to take advantage of one of their discount offers (which helps to offset the hefty shipping and import charges we get hit with). They email confirmations, and to give me options if anything is on back order, so I've been generally very happy.

The only thing that has given me some concern is that since a website upgrade or something, the overseas shipping is always estimated at something like 50% of the order value! This is disconcerting when placing the order, but each time the actual shipping costs have been much less (I generally avoid ordering things like pickup beds and try and keep the overall weight down).

Re: Check on your order from Macs
 

I ordered a gasket kit from macs and the service was very timely and part was great . Gary

Re: Check on your order from Macs
 

I totally restored my 32bb with most of my parts from Macs. No complaints.

Re: Check on your order from Macs
 

You guys sure they are not outsourcing their shipping to China too!

Empty Headed Testimonials!
 

The point that some of the happy customers miss is that it is nothing noble about a vendor being able to do well with nearly all of their customers, but to know how to make it right when it is obvious that they have screwed up an order. Not happen to you? Well that's just Great! But for Mac's to sit there and lie to a customer when an occasional flaw in the system is found and send them as they did me to the dead zone (voice mail) where a response is not likely to happen in a timely manner and the customer is motivated to call a few times a day hopeing to get a truthful or even frank answer. Finally someone slips out the truth about a bungeled order and it all becomes clear that the staff misinformed the customer early on and the Mac's system would rather leave that customer wondering what's really up with those guys. Darlene from Mac's comes on the Barn and gives the issue a little lick and the chorus of supporters may as well have said that it never happens to them so.. What the problem with those that may not have been as well served? I Have seen what they really do with problems. They disrespect the customers as trouble makers and just bury their heads until the order is filled and that's the end of it. It is only fair that a potential customer know that an order can be held for reasons that are most convenient to the vendor but leaves that customer wondering what happened. Good Luck: Fred A

Re: Check on your order from Macs
 

I'm still nervous about ordering. I have to drive a completely disassembled car in 6 weeks to a show and may decide to order elsewhere after hearing your concerns. I've scheduled days off from work and don't want to be sitting doing nothing while waiting on parts that are on the shelf everywhere else.

Spring is quickly approaching and people are wanting to get their cars on the road.

I'm also working side by side with a friend trying to do the same thing. He placed a Mac's order that took 2 weeks to arrive. When he placed a second order, he paid more for rush shipping, which took the same time or longer to arrive. He was not very happy about it, but his boss was paying for it, so he just blew it off and didn't complain.

He did spread the word though.

Re: Check on your order from Macs
 

I ordered a "Fuel Shutoff Valve" for my 29 A on 2/13 shipped on 2/20 = still waiting on the 27th

Rec'd order 2/27 in the P.M. better luck than some of you guys.but longer to ship and recieve than ever before. P.S. Model A Fuel Shutoff Valve = MADE IN USA :)

Re: Check on your order from Macs
 

I received my order today. I know it's my fault...... Only got one engine mount. Now looking back it said you need to order 2.....Stupid stupid stupid. So you guys had my order for 10 days and no one thought to check that I only needed 1 engine mount. And you are 33% more expensive then the competitors that sell them in pairs.....I will no longer do business with Mac's and will tell everyone I can to avoid them at all cost. I woudn't even have ordered from them if I knew I needed two as I would have gone somewhere where I can get a pair for $22 instead of $30.....and you overcharged me vs. what your shipping price was online. theives with shitty service.....

Re: Check on your order from Macs
 

Placed an order on 2/8 and called on 2/21 to ask why my order has not been delivered. Clerk on phone said he found the order and that it had been held up because one item is on back order, but would send it out that day UPS. Got an e mail on 2/ 27 stating that the order has been shipped UPS and that delivery should be by 2/29. 3 weeks for delivery? I always got shipment within a week to 10 days in the past. Something is going wrong with Mac's and I may find someone else to by my China parts from.

Re: Check on your order from Macs
 

I get parts from Speedway in a day or two at the very most .Been buying parts from them since the middle 60's.Can't complain .I've ordered elsewhere and Speedway is tough to beat ,jmho .