01-28-2015, 06:33 PM | #41 |
Junior Member
Join Date: Jun 2014
Location: Bear, Delaware
Posts: 12
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Re: Introduction
Spent thousands with Mac's never had a problem, Good service, quick delivery. Will keep giving them my business. I like their web site, easy to use and first class.
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01-28-2015, 07:34 PM | #42 |
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Join Date: May 2010
Location: new britain,ct 06052
Posts: 9,389
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Re: Introduction
3 pages already......
Paul in CT |
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01-28-2015, 08:02 PM | #43 |
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Re: Introduction
and the company never heard of him....
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01-28-2015, 08:14 PM | #44 |
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Join Date: Sep 2014
Location: Sunbury, OH
Posts: 295
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Re: Introduction
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01-28-2015, 08:23 PM | #45 |
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Join Date: Apr 2012
Posts: 1,542
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Re: Introduction
this is off topic, but don't you guys think that a unique business of selling Model "A" parts is only going to work well when you have what is essentially like a family business to include guys who have themselves, or their families, collected and restored these cars themselves and have a love for them? Trying to run it like a "normal" business from pure profit motives, with employee turnover, disinterest and lack of knowledge, will not win friends and influence people.
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01-28-2015, 08:23 PM | #46 |
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Re: Introduction
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Last edited by rusty12; 01-28-2015 at 08:29 PM. |
01-28-2015, 08:33 PM | #47 |
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Location: Gothenburg Nebraska Just off I-80
Posts: 4,893
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Re: Introduction
Looks like he is more of an office type pitch man than someone we would actually get on the phone or be able to ask a tech question specific to Model A's. I was hopeful that they might have actually known A's well. Rod
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01-28-2015, 08:39 PM | #48 |
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Join Date: Jul 2011
Location: Redondo Beach, CA
Posts: 5,844
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Re: Introduction
Looks like Trevor visited all the Forums on The Ford Barn this morning, not just this one.
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01-28-2015, 08:45 PM | #49 | |
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Join Date: May 2010
Posts: 1,665
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Re: Introduction
Quote:
When I was i high school and probably younger than Trevor, a small car museum in Costa Mesa, California, hired me to work part time during the summers. The owner was a man who also built drove race cars in earlier years. Some of you may have even heard of him. Briggs Cunningham, or Mr. "C" as we called him, often took time out from his busy schedule to recognize my minimal accomplishments and encouraged me to pursue my passion and interest for vintage automobiles. I'm glad he did. And I'm glad Ecklers/Macs is doing the same for Trevor and hopefully other young men and women. Everyone needs to start somewhere. By the way, I have also bought parts from Mac's for the last three decades and have also never had a problem with their parts or service. |
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01-28-2015, 08:46 PM | #50 |
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Join Date: Nov 2014
Location: Here I am in front of Todd's Grocery in 1931 selling Grit newspapers
Posts: 2,548
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Re: Introduction
He's no doubt a new sales rep for the company and he's out introducing himself to everyone on all the forums.
I doubt very much he has the knowledge that so many here have about As and what makes them tick. I believe he might be a good go between customers and the head office when customer service continues to be substandard........IMO. Any kid has to start somewhere..... I was once into customer sales and my contact was the telephone, this was way before any internet, I had to do the same thing he's doing. I lasted six months..................
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01-28-2015, 08:50 PM | #51 |
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Join Date: May 2010
Location: Portland, Oregon
Posts: 5,902
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Re: Introduction
Since Mac's is now part of a larger company, Trevor would go a long way to improving his and their credibility by providing contact info so we could in fact "shoot him a question." His response as well as his response time will define the value of the source.
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01-29-2015, 08:18 AM | #52 |
Senior Member
Join Date: Jan 2015
Posts: 132
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Re: Introduction
I've had my hand dirty in many builds, not just Ford related. But then again I'm by no means more experienced than a lot of you guys.
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01-29-2015, 08:24 AM | #53 |
Senior Member
Join Date: Jan 2015
Posts: 132
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Re: Introduction
In theory the one rate box would be great, but with the thousands of parts we sale some items wouldn't fit in a one rate box.
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01-29-2015, 08:32 AM | #54 | |
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Join Date: Jan 2015
Posts: 132
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Re: Introduction
Quote:
I'm not on the "bottom rung". I'm in the marketing department here. But over the years I've worked in sales and the tech department with Eckler's. I also have the ability to get things moving much faster if their is any problem. As far as answering PM's that will up to the customer if they want to resolve the issue public on the forum. So I will leave that up to the customer. Sales reps are told not to divulge the manufacture per company policy. So to that I have no real answer to why that is. But there is ways I can get around that if you would like. PM me with questions on that end. |
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01-29-2015, 08:37 AM | #55 | |
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Join Date: Jan 2015
Posts: 132
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Re: Introduction
Quote:
I do not have an outside phone extension, there for I do not show up on our phone queue. We have 2 facilities one in New York and the other in Florida. A lot of the sales reps and customer service reps don't even know we are here sometimes. |
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01-29-2015, 09:12 AM | #56 |
Senior Member
Join Date: Jan 2015
Posts: 132
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Re: Introduction
Hey guys this is Scott. I’m the forum manager here at Eckler’s/Mac’s. And I will be working side by side with Trevor here on Ford Barn to fix any problems you guys may have. Also I will be here to try to fix any broken relationship that might be out there. With Trevor doing a ton of other things here with our company I will be the main go between from here on out. When we signed up we had no idea of the response we would get. So that being said please direct any questions to me.
So a little about my background. I have worked many years with Eckler’s. I started at the bottom of the company just like anyone else. Started as a seasonal sales rep, moved to full time shortly thereafter. After a couple years of sales I got the opportunity to move to the Tech department. After working in tech for many years I decided to move to the Marketing/Promotions department.And here I am today.I’ve had my hand in many builds over the years from Ford, Chevy, Cadillac and Mopar. I might not know the answer to every question you guys might ask but I work to find that answer in a timely manner. I look forward to working with you guys on any issues you may have. If you would like to email me direct please do so. My email is [email protected] Thanks, Scott |
01-29-2015, 09:23 AM | #57 |
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Join Date: Sep 2010
Location: Cos Cob, CT
Posts: 295
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Re: Introduction
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01-29-2015, 09:43 AM | #58 |
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Join Date: Jan 2015
Posts: 132
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Re: Introduction
Just another person here to help.
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01-29-2015, 09:54 AM | #59 | |
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Join Date: May 2010
Location: Eastern Tennessee
Posts: 11,508
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Re: Introduction
Quote:
Hi Scott; As I mentioned above, many of your competitors have a vast amount of first-hand knowledge of the very vehicle inwhich they are selling parts for. For a company such as Ecklers which is trying to (re)gain some credibility in the market of which you are selling/manufacturing parts for, wouldn't it be prudent for Ecklers to hire an employee or two that truly has first-hand experience with the model of vehicle to service your customer? Let me tell you why I am saying this. On the main Eckler's website, there is a comment about y'all have 50 years in the Restoration business, ...and there is even make a comment how y'all invented Restoration. ( http://www.ecklerscorvette.com/about-us ) While I will call that a total BS statement, it goes on to say that Ecklers has "experts" that not only know about the parts, but that y'all check out a part to not only ensure it fits, but that it is as good or better than the original. Unfortunately, from most people's experiences with Macs and Specialized in the past, nothing could be further from the truth with regard to Model-A parts!! Quite frankly, it would appear this same marketing mindset from the GM side has spilled over into the Vintage Ford parts side of your company. Should we not be concerned? . . . |
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01-29-2015, 10:15 AM | #60 |
Senior Member
Join Date: Jan 2013
Location: Richmond Hill, Ontario Canada
Posts: 221
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Re: Introduction
Hey Trevor, you have a long road ahead of you, if you are trying to change Mac's image you have a lot of "mopping up" to do, then begin with "Customer Service".
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