Introduction

[Ford1931]

I think your shipping costs are high. Do you feel you have to profit on shipping? Have you looked into one rate boxes?

[Fred K-OR]

Two or three years ago I did order a number of parts from MAC'S and did get good results from them. But have not order lately since they were purchased by current company.

But when using them: 1) great catalog-could find almost anything I needed. 2) when I ordered, they almost always had the parts in stock.(better than a left coast supplier)

So I am not a good judge of their current abilities but in the past they have worked out OK for me.

Welcome Eckler and hope you can help people on this site work with your company. Good luck with your efforts-time will tell!

[eagle]

I don't suppose it will take long for some grumpy old farts to drive off what could be a good source here on the barn.

[C26Pinelake]

If nothing else he has offered to help and resolve problems and I personally commend him and think he should be given a fair chance ! He can't cure the mistakes from the past so we should start afresh today. Will there be experts on the site that know more than him, of course there will. An automatic transmission specialist knows more about transmissions than the parts guy at the wholesaler that he orders his parts from. Let's be fair and give him a chance !
Wayne!

[caboose]

Originally Posted by eagle

I don't suppose it will take long for some grumpy old farts to drive off what could be a good source here on the barn.

No one calls me grumpy except my child bride!

Guess I'll sing a different tune:

Woke up this morning feelin' fine
There's something special on my mind
There's a new barner in the neighborhood, whoa yeah
Something tells me I'm into something good

Apologies to Herman and the Hermits.

[George Miller]

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I have not ordered from Mack,s after Eckler's have taken over. But I have gotten parts for my 56 chev, and 66 vette from Eckler's. there service was good.
I think we should give them a chance.

[Mitch//pa]

Welcome Trevor,
and thanks for coming here to offer assistance, as there has been many negative issues posted in the past about Macs including by myself. i think it would be helpful to post your position and contact info within the company. i tried calling Macs twice talked to different people and no one heard of you, so then i did the dial by name directory and that was unsuccessful also.
thanks

[fredski]

I ordered exclusively from macs,starting my restoration and 4or 5
Orders, until one time they did not acknowledge my order by
Internet as they had done in the past.
I phoned days later to ask why and must have got some one who
Had a bad day and did not get much response.

Since then I tried snyders and also find them helpful when ordering.
Also they go to Hersey and can order a head a pick up there saving
Shipping charges to Canada.

Have use ecklers for corvette parts ( no problems)

Fredski

[700rpm]

Originally Posted by Mitch//pa

Welcome Trevor,
and thanks for coming here to offer assistance, as there has been many negative issues posted in the past about Macs including by myself. i think it would be helpful to post your position and contact info within the company. i tried calling Macs twice and talked to different people and no one heard of you so then i did the dial by name directory and that was unsuccessful also.
thanks

Hmmmm... Makes one wonder what is really happening here.

No answer yet on my other thread addressed directly to him this morning.

And I am a grumpy old fart sometimes, but with age I've also learned to be skeptical, especially of people and offers on the interwebs.

[mshmodela]

I buy most of my parts from Snyder's but some from Macs, I will say Mac's catalog are the very best. No bad experiences from Macs on what I've bought from them.

[tbirdtbird]

"i tried calling Macs twice and talked to different people and no one heard of you so then i did the dial by name directory and that was unsuccessful also."

[jkcrosson]

Interesting.

[31 Model A]

I wear my Grumpy Old Fart badge with pride!!!! I have worked hard all my life looking FWD to having the Grumpy Old Fart title and no one will take either my whitewalls or my title from me!!!!! Ba Hum Bug!!!!!!!!!!!!!!!!

BTW, I have done all my ordering from Snyder's. No problems and have no reason to go to other places.....yet!!!!!

[rusty12]

Hello Trevor- Thanks for being brave and making an introduction. For the record, I have recently made a couple of orders from Mac's/Ecklers and have been very pleased with the parts and the customer service. Best wishes on your new job. Don't let a few grumpy old men ruin what may be a great job opportunity for you.

[Mike V. Florida]

Well this is a step in the right direction for Mac's.

Trevor, do a search for "macs" on this forum and read all about your companies customer service and shipping. This will give you the background you need to properly understand the comments you will now read.

[Rowdy]

Not yet a Grumpy Old Fart. Rod

[Fred K-OR]

He has posted basically the same message on the V8 and Model T forum. So he may be busy.

[31Abone]

Slower than January molasses..I stopped using Mac's... 30 days for stuff to arrive ? I use Snyders parts here before I hangup the phone almost..Calif

[CarlG]

Originally Posted by Fred K-OR

He has posted basically the same message on the V8 and Model T forum. So he may be busy.

He's only posted a total of 7 times total so far:
T = 1
A = 2
EV8 = 3
LV8 = 1

[BRENT in 10-uh-C]

Originally Posted by eagle

I don't suppose it will take long for some grumpy old farts to drive off what could be a good source here on the barn.

Originally Posted by C26Pinelake

If nothing else he has offered to help and resolve problems and I personally commend him and think he should be given a fair chance ! He can't cure the mistakes from the past so we should start afresh today. Will there be experts on the site that know more than him, of course there will. An automatic transmission specialist knows more about transmissions than the parts guy at the wholesaler that he orders his parts from. Let's be fair and give him a chance !
Wayne!

I personally will give Trevor the benefit of the doubt HOWEVER I will also say I want to know the person I am speaking with truly does have experience on the Model-A, ...not just been around Fords. Therefore I feel my question to Trevor is valid.

I realize that this company is under new management but IMHO my skepticism stems from this. In the past Macs has employed the least knowledgeable Model-A people of any dealers in the industry. Take a moment to consider other Model-A dealers and their knowledge-base of Model-A repair. Walt Bratton has restored Model-A's, and Jeff Kichline too. Don Snyder & Tom Jordan know the industry well. Steve Becker is a 2nd generation car restorer that knows the Model-A inside & out. Mike Butcher or Sammie Gutherie the same. My point is all these people have a huge amount of first-hand experience in restoring & repairing a Model-A. Trevor stated he wants to be able to answer "any questions or concerns" that I have, ...and I want to be able to trust what he is telling me will be accurate. Think about it, when you scan the list of the other names mentioned above, why after receiving advice from those people do you have total confidence in what they have shared with you?

So Trevor, I will rephrase my question again. I realize you said you know what makes them tick and you have restoration solutions, ...but is this knowledge you have based on actually working on Model-As, --and if so, exactly what have you done on a Model-A? Have you fully restored a Model-A from A to Z yourself??, If not, that is perfectly acceptable in my eyes and you should not be offended by my asking this. Again, there is plenty of past history here spoken by many who have voiced their displeasure. Maybe Ecklers can correct many of the problems associated with Macs and Specialized. Hopefully you are the one that will do it!!

.