My son has been in the automotive service business for the last 12 years, always working for someone else. Several months ago he struck out on his own. In setting up his own shop, he is effectively enforcing the core values as expressed by Vince: (Post #13)
Quote:
For the shop I would want to see clean, well lit, orderly, not cluttered, and the appropriate quality tools and equipment laid out for success.
Did I mention clean, well lit, and orderly?
Also of course is the friendliness and capability that your staff projects. No rudeness, foul language, horseplay, dirty clothing/appearance etc. At least a uniform shirt or consistent dress code matters to many people, including me.
|